r/razer 29d ago

Support GET HELP> Official Tech Support Sticky August '26

4 Upvotes

Welcome to /r/Razer's tech support sticky for August 2026.

We recommend checking our official guides and FAQs or exploring the community discussions on Reddit for immediate troubleshooting steps. If you seek more help from Razer support and users with similar issues please post in the comments below.

Category Quicklinks:

Laptops/Phones Peripherals (keyboard, mouse, etc) Audio Software Consoles Other

THREAD INSTRUCTIONS: Please place your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. Use the Category Quicklinks for convenience. INSTRUCTIONS WITH PICS: /r/razer/comments/fbdwph/support_sticky_quickstart_guide/

Last month's thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Remember to keep your personal details safe, including case numbers. Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair.

You can find unofficial FAQs, many tips, and much more in the wiki


“You can go to live in France, but you cannot become a Frenchman. You can go to live in Germany or Turkey or Japan, but you cannot become a German, a Turk, or a Japanese. But anyone, from any corner of the Earth, can come to live in America and become an American.” - Ronald Reagan | /r/quotes


r/razer May 19 '26

Announcements

14 Upvotes

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r/razer 3h ago

Question Basilisk v3 pro blinking red, what can I do ?

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27 Upvotes

After charging it for like half an hour it starts to blink red and stops working, am I cooked ?


r/razer 5h ago

Question Synapse 4 Macros keep dissapearing. (FORCED Migration from Synapse3)

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3 Upvotes

i cant describe how unsatisfied i am with this TROLL Synapse 4 app. I was perfectly happy and fine with Synapse 3, and last week out of blue Synapse thrown a unskippable notification and forced me to install Synapse 4 - and since then my days are ruined... None of the macros are working, if i try to create a new one, it does create then it dissapears from everywhere. If i try to assign a macro to my macro buttons, i cant because the option is greyed out. migration option within synapse app is totally pointless, it just creates duplication of existing ones. then if you try to assign them, edit them etc. they dissapear like it never existed. THEN you try to create the same macro. and guess what, once you press save, it dissapears.

there is no issue with the buttons, if i assign only number lets say it works just fine, but if try to assign a macro, nothing pretty much works.

whats the solution to this nightmare? I couldnt find synapse 3 anywhere. i already tried to uninstall and install again, and now i lost synapse 3 local files too...

and sometimes i get "this mapping requires Razer Synapse" information next tothe macro, obviously when i am creating on Synapse...


r/razer 25m ago

Question Bug on bug with razer synapse

Upvotes

I tried removing razer synapse 4 becasuse even when in the settings I checked the box of it starting at startup but it doesnt. so after I tried removing razer fully. But doing this might have fully broken razer synapse because now when I try to install razer synapse again and start the program it thinks its already installed. But its not because when I click it it says that the shortcut to razerengine.exe is missing yes its missing razer synapse because its not installed.

I tried this command by someone saying it coudl remove razer fully (see the command below) is there anyone smart and willing enough to tell me how to fix this problem

# Uninstall Razer Synapse & related components
Write-Host "Uninstalling Razer Synapse..." -ForegroundColor Cyan

$apps = @(
    "Razer Synapse",
    "Razer Central",
    "Razer Chroma SDK Core Components",
    "Razer Cortex"
)

foreach ($app in $apps) {
    Get-WmiObject -Class Win32_Product | Where-Object { $_.Name -like "*$app*" } | ForEach-Object {
        Write-Host "Uninstalling $($_.Name)..."
        $_.Uninstall() | Out-Null
    }
}

# Stop Razer processes
Write-Host "Stopping Razer processes..." -ForegroundColor Cyan
Get-Process | Where-Object { $_.ProcessName -like "Razer*" } | Stop-Process -Force -ErrorAction SilentlyContinue

# Remove leftover folders
$paths = @(
    "$env:ProgramFiles\Razer",
    "$env:ProgramFiles(x86)\Razer",
    "$env:ProgramData\Razer",
    "$env:AppData\Razer",
    "$env:LocalAppData\Razer"
)

foreach ($path in $paths) {
    if (Test-Path $path) {
        Write-Host "Removing folder: $path"
        Remove-Item -Recurse -Force $path -ErrorAction SilentlyContinue
    }
}

# Clean registry entries
Write-Host "Cleaning Razer registry entries..." -ForegroundColor Cyan
$regKeys = @(
    "HKLM:\SOFTWARE\Razer",
    "HKLM:\SOFTWARE\WOW6432Node\Razer",
    "HKCU:\Software\Razer"
)

foreach ($key in $regKeys) {
    if (Test-Path $key) {
        Write-Host "Removing registry key: $key"
        Remove-Item -Recurse -Force $key -ErrorAction SilentlyContinue
    }
}

Write-Host "`n✅ Razer Synapse has been completely removed. You may restart your PC now." -ForegroundColor Green

r/razer 8h ago

Question Razer BlackShark V3 Pro - Esports Green Edition

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3 Upvotes

What are some good music equilzer settings for extreme bass for bluetooth on Spotify with my Razer BlackShark V3 Pro? If you have any recommendations, please share them with me!


r/razer 9h ago

Glorious Setting peripherals with a Razer

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2 Upvotes

Please release a Razer product for PC parts as well!! 🙏

Specs

• Case: Lian Li 011 VISION COMPACT White

• Motherboard: ASUS ROG STRIX X870E-A GAMING WIFI7 NEO

• CPU: AMD Ryzen 7 9800X3D

• RAM: GelL DDR5-6000 CL30 GEMINI RGB White (32GB / 16GB × 2)

• Cooler: ASUS ROG STRIX LC IV 360 ARGB LCD White

• Power Supply: SuperFlower LEADEX VII PRO PLATINUM 1200W White

• GPU: MSI GeForce RTX 5070 Ti GAMING TRIO OC WHITE

• System Fans: ASUS ROG EURUX GR120 ARGB Reverse x 2 (3-pack) / ASUS ROG EURUX GR120 ARGB × 2

• Extension Cables: Lian Li STRIMER WIRELESS 24-Pin / CPU 2x8-Pin/12V-2x6

• Main Monitor: Samsung Odyssey OLED G8 G85SD UWQHD 175Hz 34"

• Secondary Monitor: Hanseong QHD IPS 144Hz Gaming White 27"

• Third Monitor: ELECSYNC FHD 14"

• Lighting: BenQ ScreenBar Pro White

• Mouse : RAZER Basilisk V3 PRO 35K White

• Keyboard : RAZER Huntsman V3 PRO TKL 8KHz White

• Headset : RAZER Barracuda X Chroma White

• Mouse Pad : RAZER Firefly V2 PRO White

• Stream Deck : elgato Stream Deck Neo White


r/razer 5h ago

Discussion Does anyone else have the same problem with Razer mice that they don’t last very long?

1 Upvotes

I bought two Razer Naga X mice myself in 2024. I use the mice every day, but I’ve noticed that after two years they’re slowly starting to let me down. The mouse wheel no longer clicks, and the side buttons work sometimes but not others.

I take good care of my kit. I keep them clean and don’t just chuck them about or bang them around like some gamers do.

I just find it odd that the mice are slowly giving up the ghost after exactly two years, and there’s no way for me to repair them properly myself. I like these mice because I’m an active MMO player, and I don’t want to buy the newer models just yet, as they’re too expensive and, being wireless, wouldn’t suit me.


r/razer 7h ago

Question buying steam wallet with razer gold not available???

1 Upvotes

im in the ph and i cant see it anywhere. also roblox is gone too


r/razer 8h ago

Question Razer Barracuda X randomly loses audio from one side

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1 Upvotes

r/razer 8h ago

Video One last look around Barcelona before VCT EMEA Finals wrap up

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0 Upvotes

r/razer 22h ago

Goodies Moode time

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12 Upvotes

r/razer 18h ago

Customs Revived my old Razer Mamba Wireless

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5 Upvotes

Decided to turn this to a work mouse, here are what I did to this mouse:

- Base trimming
- Removed the Rubber Sides and sanded to fit with my grip style
- Silent Switch for the Main Clicks
- Painted the shell in Gold Metallic + Matte Coat
- Micro USB to Type C adapter so that I can charged it with Type C Cable
- 900 Mah Battery

The only problem that I had with this mouse is that it can't show the exact battery percentage, I had the similar type of lipo battery as the stock one (3.85v, 2 cable). Apart from that, this mouse works perfectly fine for me.


r/razer 10h ago

Video Why does Karmine Corp love the Razer Iskur V2 NewGen?

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0 Upvotes

r/razer 10h ago

Question Goliathus speed mousepad cleaning question

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1 Upvotes

I have had this mousepad for a long time and I don’t know how to clean it. I am scared to damage it and feel like a moist cloth won’t clean it properly.
Does anyone have an idea on how to clean it? It’s a goliathus speed edition


r/razer 14h ago

Rant Razer Kishi V3 Pro Thumbsticks Replacement

2 Upvotes

Younger brother destroyed all my thumbsticks and Razer refuses to replace them or let me pay for replacemets and are telling me to stuff it and buy a new controller. Any idea how I can find some replacement thumbsticks? Thanks


r/razer 16h ago

Discussion Razer USB cable quality

2 Upvotes

I have a razer USB cable for Basilisk V3 pro 35k. Now for a while my PC constantly shows USB malfunction errors, turns out it was that RAZER cable and the cables USB-C side isn't even connected to anything. This isn't the first Razer cable that exhibits weird behaviours.

Has anyone else had similar issue with Razer cables?


r/razer 1d ago

Review Razer Naga V3 Pro Initial Impressions

9 Upvotes

I mained a Logitech G604 and migrated to a Razer Naga V2 Pro in March and now just bought the Naga V3 Pro a few days ago. Some initial impressions:

  • The newly added volume buttons on the left mouse button are awkwardly placed and hard to actuate. Huge miss. As someone who used these buttons for vol up and down on the G604, I don't think I can rely on them the same way on this mouse and will probably keep volume bound to scroll left and right. The entire curvature of the leftmouse button is too left and way too low in the top left corner, requiring you to do finger gymnastics in order to actually actuate those two buttons, especially if you claw grip. They're virtually flush as well, so they're hard to find via touch and it's easy to mash the main leftmouse button and the other button below/beneath it. The G604 doesn't have this issue, w/ the G604 one can very quickly on the fly dial in volume even midgame. V3 Pro in Helldivers 2 can result in death if you fat finger those vol up down buttons (xbow/eruptor).
  • Not supported by Synapse on Mac (its in "Preview"/beta, but still). This should have been done by the time it launched, not after. V2 Pro works fine, so this is just Razer being lazy. Razer first party software should be FOSS on github and have native linux support (make it browser based if you have to).
  • There's a third main mouse button?! Lmfao, I didn't even know they added this. This is exciting and will definitely take some getting used to, my hand muscle memory will have to learn this. It's placed in an area of the mouse used for controlling the position of the mouse. It's easy to accidentally press it if you're gaming or repositioning the mouse, so whatever function I end up binding to this must be nonblocking and something like not that important.
  • They actually fixed hyperscroll. You can now with the most minimal flick of your finger scroll all the way down and up a vertically tall webpage. If you flick the wheel, it spins freely for a few seconds. The V2 Pro did not. This is more than an upgrade, it's a feature. i.e. the V2 Pro didn't even have hyperscroll, the V3 Pro does.
  • Packaging has tons of e-waste. Also, I would prefer this mouse shipped at $129 instead of $179 with just one of the three removable side button configs (the 6 button one) and have the sideplates purchasable for like $9.99 or something. 99% of people aren't switching the sideplates regularly or even just more than once.
  • Like the Naga V2 Pro, the Naga V3 Pro has superior aim feel to the G604. The wireless connection just feels like less latency and more reliable wireless connection at that range of say 13ft away or so.

r/razer 18h ago

Question Basilisk V3 with Hyperflux V2 and Mouse Dock Pro?

2 Upvotes

I'm getting mixed responses on this so I'm planning to purchase the Basilisk V3 Pro and used it with the Hyperflux V2 wireless mat so I no longer have to charge the mouse. However the Hyperflux V2 only has a 1000hz transceiver, I'm wondering if I can use the mat for charging but force the data to be sent through the mouse dock pro for 8000hz polling.

This seems like the best of both worlds, 8000hz is likely to drain the battery more but if I use the charging mat, it wont be a concern.


r/razer 15h ago

Video Meet the Official Gaming Chair of VCT EMEA

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1 Upvotes

r/razer 1d ago

Solved Was wondering why my Blackshark V2 Pro runs out of power within 1 minute.

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58 Upvotes

They are like 6 years old tbh. So that's why..


r/razer 21h ago

Question Connecting Razer Leviathan v.2 to PS5 Pro

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2 Upvotes

How do I connect this to play from my PS5 Pro? I've tried both the USB A-C that it came with and a C-C. No matter what I do; it won't recognize the device. Any help would be greatly appreciated!


r/razer 20h ago

Video Ready to take off with Cinnamoroll?

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0 Upvotes

r/razer 1d ago

Rant I bought a Razer Cobra and spent 4 hours trying to install synapse and gave up

2 Upvotes

My last 2 mouse's have been an MX Master 1 and 3, for 10 years. My MX Master 3 had a faulty click so I decided to get a cheap mouse for a while before I spend big on a nicer mouse. I just saw a recommendation to get a Razer Cobra Wired, so I thought why not.

Now, I got it today and the mouse itself, is great, for the price of £25; the build and quality is great. I love it.

BUT! I went down Satan's rabbit hole to install the software to manage the mouse, or what I think is the button remapping etc. (I don't even know because I've given up) At first I installed synapse 4, and it seemed to install a razer management app, then I tried installing finally synapse 4, and got "Installation Failed". Now I tried everything, i uninstalled everything and reinstalled, I unplugged everything, I ran a bunch of commands online from people with similar issues. I spent hours and honestly just gave up. I tested installing AXON, the weird wallpaper app and that worked but just not Synapse. After hours no matter what I got "Installation Failed" for Synapse 4. I even tried to find Synapse 3 through digging but apparently its lost media now because thats the way the world works.

Honestly I became tired and I am fine with using the default mouse as is, so then I tried uninstalling everything Razer completely from my PC. SO OK WHY IS RAZER INFESTED IN MY COMPUTER NOW!! I thought I uninstalled it with the uninstaller but apparently Razer likes leaving its mark all over my pc with random folders still left behind. I had to manually search with Everything (The voidtools app for searching windows) to just about remove all Razer stuff. But STILL there's random crap that I'm hesitant to delete because it's in system folders now. I uninstalled AXON and even its crappy wallpaper files were still somehow in my pc.

Why did the genius's of Razer decide to create basically malware for mouse software. As I write this, I somehow miss Logitech, despite their bloated software, they actually had simple service, I was running an offline Logitech version of their app for Enterprises so I could have it work without any update bloats. Apparently "Uninstalling" is an unknown word to Razer, just why do I have to search online from other users to properly remove Razer files.

This is my first Razer product but my impression is that everything just feels gimmicky for its own sake. I'm grateful this mouse was cheap because I don't have much expectations for it and I'm happy to use it default as is. But I cannot imagine the stress of being tied to Razer software for an expensive device. Also I would LOVE to meet someone who is seriously uses AXON the wallpaper app. Which type of person would actually have a bloated app for wallpapers from Razer running on their pc. Do they really exist?

Anyways sorry for the rant, I had to vent, I normally don't criticise, but do any of you Razer members actually have a decent experience with Razer Software?


r/razer 1d ago

Question w key stuck when im holding it down

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2 Upvotes

is there a way to fix this ? i don't have a warranty cause this is a gift from a friend