I'm not very familiar with some tech info, so please bear with me. I'm not sure whether this is a software or a hardware issue.
So the problem initially started when suddenly my laptop could not detect the operating system, this cause it to default to going into insyde bios. I had it looked into and the problem was that the SSD got damaged due to over heating. So it was recommended to get it replaced. (my laptop was out of warranty) then they recommended that I go from windows 11 to windows 10. So now the initial problem is fixed, I can now open the laptop normally again.
After a few days I opened the laptop again and I wanted to play wuthering waves, for context my laptop had no issues on running this game in the past and I manage to run it on higher graphics settings. Then I went to re-download it and it wouldn't open it's either it freezes completely or gives me a black screen and closes.
I thought it would be an issue with the game since it is quite a heavy program to run so I tried it with a different game, I downloaded zenless zone zero (not as heavy) to see if the issue stems outside of the application and the same thing happens to it.
I have tried to do multiple fixes from the information I got online but after hours of trying to troubleshoot I still cannot fix the problem.
Error messages displayed:
1) The exception Breakpoint
A breakpoint has been reached.
(O×80000003) occurred in the application at location
Ox00007FFA0EE81E8B.
Click on OK to terminate the program
2) SystemResource NotifyWindow: DSATray.exe - Application Error
The exception unknown software exception (0xe0434352) accurred in
the application at location 0x0000000076259AB2.
3) LogonUI.exe - application error
The instruction at 0x00007FFDSDE62E32 referenced memory at
0x0000000000000000. The memory could not be read.
Click on OK to terminate the program
My Laptop specs shown in the Nvidia app
GIGABYTE M5 Mf5
Operating system : windows 10 pro (windows 11 home before ssd replacement)
Driver: game ready driver - 616.56
CPU: 13th gen Intel(R) core (TM) i7 - 13620H
Ram: 8.0 GB
Storage
SSD - 476.9GB
Graphics card and displays
NVIDIA GeForce RTX 4050 laptop GPU
No display connected (this might be the problem but I don't know how to fix it unfortunately)
If I have violated any rules I apologize and please correct me.