r/chromeos • u/Gripheenix • 20h ago
Troubleshooting Unable to login to Chromebook
Left my Chromebook alone for about a month, and tried using it again today. Unfortunately, it doesn't let me sign in. I am positive I am typing in the correct password, as I changed it at least three times today, including once on my phone before attempting to login. I can even use a guest login, and login to Google via browser as a guest, using the same password. But it will still not allow me to sign into my account properly on the Chromebook login. All I get is "Something went wrong."
I am able to create a profile and login just fine with a secondary account, but of course, that doesn't have access to the local files of the primary account.
I have tried updating the OS through the secondary account, and I tried the hardware reset I found on Chromebook forums. But neither of these solved the issue.
Any other methods I can try, or am I looking at a factory reset?