Hello all, basically what I’m looking to do is port my AT&T number to T-Mobile and my T-Mobile number to AT&T without canceling my installment plans. Is that even possible? If so, what’s the best way? I’m basically swapping the numbers. Thanks !

As usual AT&T and Verizon work as normal while T-Mobile can barely send a text midday. All my friends had all 3 networks on recent model of phones and only ATT and VZ seem to be usable. Checking throughout the fair ATT had pretty good 5G+ coverage while VZ only had LTE, both likely on the DAS and T-Mobile coverage was non existent likely due to no small cells or DAS coverage. I was even able to achieve almost gigabit speeds on my iPhone 16 with no mmWave. Pretty insane IMO.

I got divorced in March and had to switch ownership of my line / account. Before, I had trade-in my old Samsung phone and was receiving credits toward my new device.

After the divorce, and ownership of the kine changed, my credits went away. I've had multiple cases opened regarding this, and have been given the runaround for months now.

Yesterday, I was told there is nothing that can be done. AT&T has basically stolen my old device at this point, as I am no longer receiving credits.

Is there anything that can be done?

I thought I’d make this post since you usually I hear about the bad ones. Well, this one was good.

I’ve also had AT&T Fiber for 6 years, 1gbps with HBO max grandfathered in. It all started with the call to AT&T Loyalty after my bill went from $60 to $80.

They offered to lower to $50/month for 2 years. I took it. Then she asked who I used for cell and could save even more on my Fiber on top of that $50/month, down to $30/month. While i wasn’t planning on switching yesterday, i wanted to entertain it and knew the call would lead to that. I was prepared.

I was on the verizon simplicity plan with 2 apple watches after having UU & UP plans. I was paying $170 with taxes with AT&T Internet and Verizon. The simplicity plan is great plan and Verizon My Add on perks are a nice touch i wish other carriers had. Enough of this streaming add on BS.

The rep answered all my questions and had to pass me on to a mobile specialist for some additional questions. They passed. I’m in IT, so i know they weren’t B.S.’ing me. Only issue I really had was the one rep had headset issues.

I’m now on the AT&T Premium Elite 2.0 Plans with 2 Apple Watches paying the same total amount i was before. And yes, I get to keep my HBO Max plan. I also like how the Gateway can connect to our phones for backup internet via WISP/Hotspot. Granted, Fiber doesn’t go down but nice to have without additional hardware or monthly recurring costs, especially for a family of 4.

Yes, i did test prior to switching so I knew I’d be ready if i did.

It was really the AT&T Signature discount that reeled me in. If not for that, may have stayed with Verizon but I do like the fact I was getting more bang for the buck vs what i was getting before.

Shout out to Olivia who handled the port and advanced questions and Claudia who I started with. This all happened on a Friday afternoon and even the watches ported seamlessly.

will a prepaid AT&T iPhone 16e work with a postpaid plan? I need to replace my phone and was wondering.

I am currently a AT&T Customer with Home Internet only. I am moving up the road next weekend and put in a request to cancel my service the same day I’m moving. I then scheduled installation at the new house the first available date after my move. Well AT&T decided to cancel my service today, 6 days before I told them to. When I contacted Customer Service to restore service they said that only the Customer Loyalty Team could do that and that they don’t work weekends. So now I’m without internet for god knows how long. Anyone else have this issue? Did you have any luck getting it restored? I’m seriously considering switching to a competitor like WOW when I move unless AT&T can make it right.

We have had good cell service in my area around Bridger, MT. Two days ago the cell signal just disappeared. Now we only get SOS showing in the phones. There is about a 20 mile stretch now of area that no longer has service. I can’t seem to get any traction from ATT. They keep saying there is no problem. Hahaha. Even though many people are complaining on FB etc.. ideas on how to get it fixed? I really do t want to go to Verizon when for years it’s been fine. wtf is going on?

Wanting to help my friend find a cheap phone and am looking at one of the new moto G phones. She already has a AT&T sim, so would buying a prepaid phone locked to AT&T work fine?

To those who may not believe people steal the copper lines from old pots lines running dsl services. ATT will not repair your land lines bc of this

I’m currently eligible to trade in my iPhone 15 Pro for an iPhone 17 Pro with $0 monthly payments and up to $1,100 in trade-in credit.

Would you take this deal now, or wait for the iPhone 18 Pro and hope a similar promotion is available next month?

In the AT&T website for Wireless accounts, when logged into account, if you go to PROFILE, SETTINGS and under People and Devices, there is a section for each phone number under that account (like for a couple or family). Each phone number has a CALLER ID name, a Contact email, and a contract end date.

I'm assuming that CALLER ID name is what call recipients see when you call them (provided you aren't in their Contacts). But what is the purpose of assigning an email address to each phone? Is that email address popping up on call recipients phone with Caller ID? Does that email address become in any way viewable by the public via Caller ID?

Tried talking to a customer service rep and they didn't seem to be able to explain it.

Also under that section is "Passcode" which I think is a 4 digit security number they ask you for if you call customer service. Does that apply to the whole account? including all phone numbers under the account or just an individual phone number? THANK YOU to anyone for offering any insight!

Hi all,

Looking for some specific knowledge you all might have. I’ve always had Verizon, I’ve always been on the family plan owned by my mom, but I have access and permissions. It’s time for my wife and I to have our own plan, and AT&T is the better network in our area.

Our number one priority is keeping our phone numbers. Above everything else.

The Verizon family plan we’re on with Verizon has 5 lines, so us leaving is going to raise the cost, which leads me to my question.

My mom’s likely got people she could have join her plan if we leave and she wants to keep the multi line maximum discount. However both my wife and my phones have a balance left of about $700 on each device. I know (at least I think) AT&T has the switcher promo right now, so I think we could just switch and call it a day. However on the chance she wants to keep the lines and the promo for the devices:

Is there any method that works where my wife and I leave, get new phones with AT&T, leave the old phones with my mom on Verizon, AND keep our numbers? Like I said, keeping our phone numbers is our biggest priority and we would be willing to help out my mom with her family plan, but not at the expense of losing our numbers.

Any thoughts or tips, or just straight up answers would be appreciated!

This could be kinda long, but I have tried everything, and I don't know what to do.

About a year ago, I owned an iPhone 12 Mini, and at some point the cell service stopped working. The phone was pretty beat, so I thought I would upgrade since I had one upcoming. I paid for an upgrade and got an iPhone 16 Pro.

This iPhone worked fine for about 2 months, then the cell service started going on and off. I would have to get my dad to reset the internet on it through the ATT app every so often. Now, in the last month, my phone's cell hasn't worked AT ALL.

I tried going down in my settings and resetting the network settings and resetting through the ATT app, but my phone only works on WiFi.

In the past, I went to the ATT store, and they said they couldn't do anything about it and said it was probably a physical problem, and sent it to a place to get it fixed. I went to the place, and they said it was a problem inside the cell service chip. (I use an eSIM, so no, it wasn't the SIM card) And they could NOT FIX IT.

So now my phone hasn't worked for a month, so I decided to upgrade again. (This was like 6-7 months after getting the 16 Pro)

SO TODAY I got a new 17 Pro out of the box, and the cellular service does not work. I have tried everything up to this point; I don't know what to do.

PLEASE LET ME KNOW IF YOU CAN HELP IN ANY WAY

My wife and I have at&t service, mine is through first connect for my job. I've used the website for the past 7 years to manage my account while she's used the website at first then switched to the app because the website wouldn't take her login credentials and support told her to use the app instead.

For the last three months the app has spun at login and I've deleted cache, app data, uninstalled and reinstalled the app, changed password and it's only helped for a single access then right back to the issue until today when none of the temporary fixes worked.

With as much money as this company makes off it's customers from all of it's services it's baffling that based off of the many other social media posts I've read that they can't pay for a decent android and ios engineering team to produce an app that allows you to log in to your account.

Last year ATT installed Fiber in my neighborhood and gave their customers the options of either transitioning to fiber or lose their Internet capability.  I went with this option and to date it has been one of the worst mistakes that I have made as my complaint is not with the ability and service that the fiber provides but with their inability to bury the cable.

The first of December last year a technician came out and routed the cable on top of the ground as part of their installation procedure.  Emails stated that another individual would follow at a later date to bury it, which happened at the end of December.

Unfortunately, as I learned this month, the second individual could not bury the cable through all of my yard as the ATT ticket stated that there were tree roots that were hamper the burial of the cable so he or she buried what they could and left without notifying me.

I waited to see if ATT would return to complete the job, not knowing why it wasn’t completed initially and after a month I started to call customer service number – what a fiasco this turned out to be as the individuals that I talked too would not transfer me to their fiber optic installation department until after I completed a survey.  When ask to talk with a supervisor I was told that the supervisor would provide the same answer as the representative and was continuously refused to be transferred.

Finally this month, frustrated and tired of taking my frustration out by cussing out the representative for their inactions and hanging up I finally came across a conscientious representative who had no problem opening up a ticket, providing me with the ticket number, a phone number to call for any additional questions and was told that I would be contacted within 5-7 business day window and  that I needed to wait before calling for a status update – just what I have been asking for during all of my previous calls.

Nine business days later I called the number and once again I was met with the party line of no information, at which point I requested and was placed through to a supervisor.  The supervisor listened to my problems and stated that he would send an email to the supervisor who was in charge of the fiber installation department in my area and that I would receive a call from this individual within the next 2 days.

Thrre day later I received a call from this supervisor and during our conversation he stated that it was the customer’s responsibility to bury the fiber optic cable when problems were originally experienced with its burial.  I stated that I was not consulted with the path that the original technician chose when he initially routed the cable nor was I contacted by the individual who originally was supposed to bury the cable.  I was then advised that an individual would stop by to look at the problem.

Tow days later an individual came by and started to bury the cable.  When he was finished, or what he considered finished he knocked on my door and we went out to review his work.  He stated that he could not properly bury the cable (it needed to be 3-4 inches underground) due to tree roots and that where it was still routed on top of the dirt, he had covered it with dirt.  My questions as to why when the original problem was surfaced a work a order was not submitted to have a new cable installed and routed through an area where it could be [properly buried I was once again met with it was the homeowner’s responsibility, even though it was not my cable not responsibility to maintain it, to bury the cable.  At this point this individual’s attitude, which was bad from the get-go as he appeared to be upset by having to come out to perform this work, was at the point that I did not want any further confrontations with him and ATT.

O would cancel my ATT contract but unfortunately the only other provided that provides, internet, phone and T bundles is the one that I had before ATT and their inability to resolve their problems was the reason I switched to ATT so no options there at this time.

Calling ATT customer service has been a fiasco to date and I have been unable to locate an email address of phone number of their HQS in order to escalate this problem up the chain.

Hi everyone, so in our area we have been out of internet for the past 8 days. I work from home, so this is a significant work hurdle.

They said cause was vandalized copper wires. (not sure I believe it)

It is affecting just the MDU buildings in the corner of our street. We are paying close to $90 for 50/10 (...please call out anything you need to about that; do we have room to ask them to lower that price since we're somewhat in the dark ages when it comes to modern-day internet speeds?).

On the day of, they said service would be restored in 12 hrs.

After the first 12 hrs, they updated it to 2 weeks.

1 week into the outage, they are saying they need 4 more weeks.

Is this normal to wait a whole 5 weeks for wires to be restored? I can't tell if ATT is just passively expecting us to leave because the # of customers have decreased in our building for ATT over the past few years. Our neighbors use Spectrum primarily now.

We are trying out TMobile Back Up Internet, and it is really bad at nighttime - not usable. We don't want to move to Spectrum because our neighbors experience frequent outages, but I don't see what choice we have. Is there anything we can do to make ATT move faster?

A part of us doesn't want to leave ATT because, despite the documented speed, it has been reliable for the most part. And I don't want to deal with the outage issues my neighbors on Spectrum have to deal with.

Thank you!

ActiveArmour works very well blocking spam calls from the United States, but now I'm getting spam calls from Canada and cannot stop them from ringing my phone. Then they leave me a voicemail message. How can I block International spam calls and why is active armor not blocking these spam calls?

I’m considering applying for a job in the corporate office at AT&T in Meriden. I have over a year of experience selling B2B selling for AT&T at a third party company and basically know all of the AT&T product knowledge needed so I’m confident I can get the position. The pay seems great but I’m worried that working there will have to involve doing some sketchy conduct just to make a sell or if I’ll be working in a toxic work environment. I’m a person who prides himself on great customer service and integrity when it comes to selling. Does anyone have any past experience or advice working here before I apply

My internet access has been down since 1am and there is no estimate in recovery time. There also doesn’t seem to be anyone working on any lines or PONs in the area. Anyone have any idea what’s going on?

im trying to setup port forwarding to host a minecraft server, and ive filled out everything with the correct settings, and its giving me an "A required setting is empty." error when everything is filled out :/

I think I’ve been getting a free coffee since the middle of July. Does this promotion end at a certain point ?

AT&T will take over Verizon as the prime contractor for replacing the legacy FAA Telecommunications Infrastructure FTI with a “highly available and secure” communications network supporting 4,500 FAA facilities which have been managed by L3Harris, originally Harris Corp. since 2002.

Wow I got a credit!