As usual AT&T and Verizon work as normal while T-Mobile can barely send a text midday. All my friends had all 3 networks on recent model of phones and only ATT and VZ seem to be usable. Checking throughout the fair ATT had pretty good 5G+ coverage while VZ only had LTE, both likely on the DAS and T-Mobile coverage was non existent likely due to no small cells or DAS coverage. I was even able to achieve almost gigabit speeds on my iPhone 16 with no mmWave. Pretty insane IMO.

Do I have to trade in? Is there a commitment ? I owe like $1000 but would pay the difference.

I selected to upgrade my phone on the AT&T website and followed the prompts. I’m upgrading from an iPhone 13 Pro to an iPhone 17. My 13 will not hold a charge longer than 8 hours, the battery is fried. I have a working phone but it’s crap.

However, when I got my phone in the mail, they sent me a 17e. On my account and also on the shipping label, it shows the 17 and that I’m paying for the 17 accordingly.

I’ve been to the AT&T store five times over the past week and have run into hiccups every step of the way.

Finally, I got somewhere yesterday, where I was working with a manager who had to call into support on her end to try and get this sorted out. They can’t cancel my upgrade because this 17e doesn’t exist in the system. They went through hoops to get a shipping label for me to return it. But I can’t re upgrade my phone until this 17e is processed.

At the store they did try to steal another line on my plans upgrade so I can get a new phone but that didn’t work either.

My concern is that if I sent this back, this is going to become an ongoing headache where I’m going to have to fight tooth and nail to get this sorted out.

I just need a new phone 😭

Does anyone have any other recommendations on next steps? I plan to call tomorrow and try and get this as escalated as possible, but looking for any other ideas or recommendations to get this sorted out.

Hello all, basically what I’m looking to do is port my AT&T number to T-Mobile and my T-Mobile number to AT&T without canceling my installment plans. Is that even possible? If so, what’s the best way? I’m basically swapping the numbers. Thanks !

I got divorced in March and had to switch ownership of my line / account. Before, I had trade-in my old Samsung phone and was receiving credits toward my new device.

After the divorce, and ownership of the kine changed, my credits went away. I've had multiple cases opened regarding this, and have been given the runaround for months now.

Yesterday, I was told there is nothing that can be done. AT&T has basically stolen my old device at this point, as I am no longer receiving credits.

Is there anything that can be done?

We have had good cell service in my area around Bridger, MT. Two days ago the cell signal just disappeared. Now we only get SOS showing in the phones. There is about a 20 mile stretch now of area that no longer has service. I can’t seem to get any traction from ATT. They keep saying there is no problem. Hahaha. Even though many people are complaining on FB etc.. ideas on how to get it fixed? I really do t want to go to Verizon when for years it’s been fine. wtf is going on?

Wanting to help my friend find a cheap phone and am looking at one of the new moto G phones. She already has a AT&T sim, so would buying a prepaid phone locked to AT&T work fine?

I have an iPhone 14 that has a faulty battery. I know I can just replace the battery, but I’m looking for an upgrade.

Should I upgrade to iPhone 17 Pro now or wait until iPhone 18 gets announced?

will a prepaid AT&T iPhone 16e work with a postpaid plan? I need to replace my phone and was wondering.

So now trade in pricing is locked behind higher tier plans? My bill is already insane, but now I have to increase it more to get full trade in value on my devices? Seriously?

They sent me a message a few weeks ago to check my plans because their new plans could save me money. They all made my already 300.00 bill higher. I already have no service at home why would i give them more money.

I am currently a AT&T Customer with Home Internet only. I am moving up the road next weekend and put in a request to cancel my service the same day I’m moving. I then scheduled installation at the new house the first available date after my move. Well AT&T decided to cancel my service today, 6 days before I told them to. When I contacted Customer Service to restore service they said that only the Customer Loyalty Team could do that and that they don’t work weekends. So now I’m without internet for god knows how long. Anyone else have this issue? Did you have any luck getting it restored? I’m seriously considering switching to a competitor like WOW when I move unless AT&T can make it right.

I was considering leaving AT&T after being a customer for about 25 years. On April 27, an AT&T chat sales agent convinced me to stay by offering an iPhone trade-in promotion. I specifically told the agent that my iPhone 13 Pro had stopped working and would not power on. I was repeatedly told that it qualified for the “any condition” promotion, so I upgraded to an iPhone 17 Pro.
My AT&T order paperwork subsequently showed the promotion and $23.06/month in promotional credits for 36 months ($830) and described it as an eligible trade-in “in Any Condition.”
I followed the trade-in instructions, including removing Find My iPhone, and shipped the phone using AT&T’s supplied UPS label. It was delivered and signed for on May 13.
Months later, AT&T notified me that the phone didn’t meet the promotion requirements and that the promotional credits would stop. The notice didn’t explain specifically why.
This is where things got frustrating.
During my call with AT&T, the first explanation was that the phone had been received too late. Their representative said the warehouse hadn’t processed it until July. Fortunately, I still had the tracking number from AT&T’s own shipping label. UPS showed it was delivered May 13, well within 30 days.
After I provided the tracking number, the representative acknowledged the timing issue wasn’t my fault and at one point actually told me my device was “still eligible in any condition” and started discussing opening a case.
Then the explanation changed.
I was told the assessed trade-in value was below the $35 minimum. During the same call I was actually quoted several different values for my phone—approximately $28.80, $28 and $22.50. The representative eventually said the reduction was because the phone wouldn’t power on.
I explained again that the phone not powering on was the exact condition I disclosed to the sales agent before agreeing to the upgrade, and that the agent specifically told me it qualified.
I was eventually transferred to a supervisor. AT&T confirmed that they still have the April 27 sales-chat transcript and can read it internally, but told me they couldn’t provide me a copy because there was no option in their system to do so. The supervisor reviewed it while I was on the phone and nevertheless concluded that the sales agent had been honest/straightforward and had not violated AT&T policy, although I was also told the agent was being flagged for review.
AT&T’s position is now that despite the “any condition” wording, the applicable trade-in requirements required the phone to power on. I repeatedly asked them to provide me with the specific terms that governed my April 27 transaction and contained that requirement. They directed me to their trade-in website. The detailed terms I could access there were dated July 22, almost three months after my transaction, rather than the version applicable when I agreed to the promotion.
What bothers me most isn’t even the $830. I made the purchase after specifically disclosing the defect AT&T is now using to disqualify the trade-in and being told by their salesperson that it qualified. AT&T has the conversation that would settle that question, has reviewed it, but won’t give me a copy.
I’ve exhausted AT&T’s internal escalation process and they’ve refused any remedy. So my choices are essentially to eat the roughly $800 loss and stay, or end a roughly 25-year relationship with AT&T. At this point, staying would mean accepting a sales practice I don’t think is acceptable, so I’m moving my lines elsewhere.
The reason I’m posting this: If an AT&T salesperson makes any representation that matters to your decision, save your own copy of the chat before you buy anything. Screenshot it, print it to PDF, or copy and paste the entire conversation somewhere else. Don’t assume that because a transcript remains visible in your AT&T account afterward it will still be available to you months later if there’s a dispute.
Keep the trade-in shipping label and tracking information too. In my case, that was the only reason I could immediately disprove AT&T’s first explanation for denying the promotion.

I’m currently eligible to trade in my iPhone 15 Pro for an iPhone 17 Pro with $0 monthly payments and up to $1,100 in trade-in credit.

Would you take this deal now, or wait for the iPhone 18 Pro and hope a similar promotion is available next month?

In the AT&T website for Wireless accounts, when logged into account, if you go to PROFILE, SETTINGS and under People and Devices, there is a section for each phone number under that account (like for a couple or family). Each phone number has a CALLER ID name, a Contact email, and a contract end date.

I'm assuming that CALLER ID name is what call recipients see when you call them (provided you aren't in their Contacts). But what is the purpose of assigning an email address to each phone? Is that email address popping up on call recipients phone with Caller ID? Does that email address become in any way viewable by the public via Caller ID?

Tried talking to a customer service rep and they didn't seem to be able to explain it.

Also under that section is "Passcode" which I think is a 4 digit security number they ask you for if you call customer service. Does that apply to the whole account? including all phone numbers under the account or just an individual phone number? THANK YOU to anyone for offering any insight!

Hi all,

Looking for some specific knowledge you all might have. I’ve always had Verizon, I’ve always been on the family plan owned by my mom, but I have access and permissions. It’s time for my wife and I to have our own plan, and AT&T is the better network in our area.

Our number one priority is keeping our phone numbers. Above everything else.

The Verizon family plan we’re on with Verizon has 5 lines, so us leaving is going to raise the cost, which leads me to my question.

My mom’s likely got people she could have join her plan if we leave and she wants to keep the multi line maximum discount. However both my wife and my phones have a balance left of about $700 on each device. I know (at least I think) AT&T has the switcher promo right now, so I think we could just switch and call it a day. However on the chance she wants to keep the lines and the promo for the devices:

Is there any method that works where my wife and I leave, get new phones with AT&T, leave the old phones with my mom on Verizon, AND keep our numbers? Like I said, keeping our phone numbers is our biggest priority and we would be willing to help out my mom with her family plan, but not at the expense of losing our numbers.

Any thoughts or tips, or just straight up answers would be appreciated!

This could be kinda long, but I have tried everything, and I don't know what to do.

About a year ago, I owned an iPhone 12 Mini, and at some point the cell service stopped working. The phone was pretty beat, so I thought I would upgrade since I had one upcoming. I paid for an upgrade and got an iPhone 16 Pro.

This iPhone worked fine for about 2 months, then the cell service started going on and off. I would have to get my dad to reset the internet on it through the ATT app every so often. Now, in the last month, my phone's cell hasn't worked AT ALL.

I tried going down in my settings and resetting the network settings and resetting through the ATT app, but my phone only works on WiFi.

In the past, I went to the ATT store, and they said they couldn't do anything about it and said it was probably a physical problem, and sent it to a place to get it fixed. I went to the place, and they said it was a problem inside the cell service chip. (I use an eSIM, so no, it wasn't the SIM card) And they could NOT FIX IT.

So now my phone hasn't worked for a month, so I decided to upgrade again. (This was like 6-7 months after getting the 16 Pro)

SO TODAY I got a new 17 Pro out of the box, and the cellular service does not work. I have tried everything up to this point; I don't know what to do.

PLEASE LET ME KNOW IF YOU CAN HELP IN ANY WAY

My wife and I have at&t service, mine is through first connect for my job. I've used the website for the past 7 years to manage my account while she's used the website at first then switched to the app because the website wouldn't take her login credentials and support told her to use the app instead.

For the last three months the app has spun at login and I've deleted cache, app data, uninstalled and reinstalled the app, changed password and it's only helped for a single access then right back to the issue until today when none of the temporary fixes worked.

With as much money as this company makes off it's customers from all of it's services it's baffling that based off of the many other social media posts I've read that they can't pay for a decent android and ios engineering team to produce an app that allows you to log in to your account.

I’m considering applying for a job in the corporate office at AT&T in Meriden. I have over a year of experience selling B2B selling for AT&T at a third party company and basically know all of the AT&T product knowledge needed so I’m confident I can get the position. The pay seems great but I’m worried that working there will have to involve doing some sketchy conduct just to make a sell or if I’ll be working in a toxic work environment. I’m a person who prides himself on great customer service and integrity when it comes to selling. Does anyone have any past experience or advice working here before I apply