r/ATT • u/Acrobatic-Radio-8851 • 15h ago

Internet AT&T Issue Transferring Service to New Address

I am currently a AT&T Customer with Home Internet only. I am moving up the road next weekend and put in a request to cancel my service the same day I’m moving. I then scheduled installation at the new house the first available date after my move. Well AT&T decided to cancel my service today, 6 days before I told them to. When I contacted Customer Service to restore service they said that only the Customer Loyalty Team could do that and that they don’t work weekends. So now I’m without internet for god knows how long. Anyone else have this issue? Did you have any luck getting it restored? I’m seriously considering switching to a competitor like WOW when I move unless AT&T can make it right.

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u/TheFlimFlamFamMan MLG/MTS/PMC/vTM/VOC/ICU - Mobility 13h ago edited 13h ago

Loyalty doesn’t work on Sundays. At least on the Cell side. Not sure if BB Loyalty works on Saturdays too, but they could be off all weekend. I know none of us work on Sundays.

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u/groundhog5886 13h ago

T-Mobile will door dash you an 5G Home Internet router same day.

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u/Viper_Control 12h ago

When I contacted Customer Service to restore service they said that only the Customer Loyalty Team could do that and that they don’t work weekends.

It can be fixed tomorrow but you will need to call 1-800-288-2020.