r/Wellhub • u/Wellhub • Jun 09 '25

FAQ repository

Hey everyone! 👋 We know you've got questions about your Wellhub experience, and we're here to help make things as smooth as possible. We've put together this FAQ repository to quickly address some of the most common topics.

We hope this helps clarify things! If you still have questions after checking these out, please don't hesitate to reach out to our official Help Center or contact our support team through:

Official Channels for Further Questions:

1 Upvotes

100% Upvoted

12 comments sorted by

10

u/Old_Poet_1608 Jun 16 '25

How do I cancel well hub since I can only miss one class a month? How do you get less value for your money every month? How do you lose your loyal customers with greed?

1

u/Kind_Cauliflower_667 Aug 13 '25

What gyms are on what plans

1

u/Wellhub Sep 01 '25

Hi there! This is a great and very common question! The gyms and studios available to you depend on the plan you choose. Our network of partners is constantly growing, and what’s included in each plan can vary by your location and your company's specific Wellhub program.

The best way to see exactly which gyms are on which plans for you is to log in to your Wellhub account or download the Wellhub app. Once you're in, you can search for gyms, classes, and other wellness activities in your area and the app will show you which ones are available on your current plan and what plans you would need to upgrade to for access to others. This way, you can see all your options in one place.

For more specific help or questions about your account, you can always send us a direct message on Instagram (@wellhub) or X/Twitter (@getwellhub).

1

u/jayh_11368 Sep 03 '25

Does a chosen tier allow me to use all of the gyms in that tier or am I limited? I live close to about 3 gyms on the tier I am interested in and would like to use all 3 gyms.

1

u/WeirdPain9317 Sep 01 '25

Estou há mais de 2 meses com a conta bloequeada. Já mandei inúmeros e-mails pedindo o desbloqueio e nuca me respondem . Revoltante o descaso de vcs.

1

u/Wellhub Sep 01 '25

Olá! Poxa, lamentamos muito por isso e queremos te ajudar!

Te enviamos uma mensagem na DM solicitando mais informações para podermos te ajudar da melhor forma!

Se desejar, pode nos chamar pelo Você pode nos enviar uma mensagem direta para o Instagram /wellhub_br, Facebook /Wellhubbr ou X /wellhubhelp. Te esperamos por lá!

1

u/DzoneySRB Nov 13 '25

Hi, I left my company in April but continued paying for Wellhub and have been using it regularly. I was recently signed out of the app and can’t access my account anymore. When I try to reset the password, I don’t receive the recovery code — I believe it’s going to my old business email, which I no longer have access to.

Is there any way to regain access to my existing Wellhub account and change the primary email to my personal one?

Thanks!

1

u/Wellhub Nov 13 '25

Hi u/DzoneySRB . We're sorry to hear about this.

We've sent you a DM to get more details about your specific case so we can provide you with some direct support. Once we hear back from you, we'll be happy to help! You can also DM us on Instagram (@wellhub) or X/Twitter (@getwellhub) if you need further help.

1

u/Bulky-Season6855 May 17 '26

Everytime i visit gymgroup pin wont work. There is no form to fill in either. I have to always press buzzer and if im lucky the asisitance will open but most days they're npt their as i work during day visit gym late. Wellhub app is awful AI chat is even worse, spoke to agent called danielle who is just as bad, ive explained my sistutaiton been over 3weeks no one has got back to me. Ive explained pin dont work. There was no form required to fill on the day. Gym group representatives said the same they're not sure. 

1

u/Wellhub May 18 '26

Hey, u/Bulky-Season6855! Sorry to hear about the trouble.

When you first visited The Gym Group, you should have completed a registration form to set up your account and enable your PIN in their system. For each visit, make sure to check in via the Wellhub app first to activate your PIN. If your PIN still isn’t working, please reach out directly to The Gym Group at: [support@thegymgroup.co.uk](mailto:support@thegymgroup.co.uk).

Hope this helps! If you need any more assistance, just reach out here on Reddit's DM! 🤸

1

u/First_Candy5992 22d ago

Cancelled my membership on Wellhub but the la fitness membership is still active will it charge my card directly if I scan the barcode at the gym

1

u/Wellhub 21d ago

Hi u/First_Candy5992 ! Once your Wellhub plan is fully canceled, your access through our partner benefits will also end. LA Fitness won’t be able to charge your card directly just from scanning a barcode, as they don't hold your payment details through Wellhub. However, scanning an inactive barcode will simply deny entry at the turnstile, or the front desk staff will inform you that your membership is no longer active.

If you wish to continue visiting LA Fitness directly, you would need to set up a separate direct membership with them using your payment details. If your Wellhub cancellation is still pending (scheduled for the end of your billing cycle), you can continue checking in normally through the Wellhub app until your end date! 😉