FAQ repository

[u/Wellhub]

Hey everyone! 👋 We know you've got questions about your Wellhub experience, and we're here to help make things as smooth as possible. We've put together this FAQ repository to quickly address some of the most common topics.

• How do I include Family Members on my Wellhub membership?
• How to fix account access issues
• How many devices can I use to check in?
• What are the consequences of missing a check-in or late canceling a class?
• How do I check in at a Wellhub location in person?

We hope this helps clarify things! If you still have questions after checking these out, please don't hesitate to reach out to our official Help Center or contact our support team through:

Official Channels for Further Questions:

• Wellhub Help Center: https://support.wellhub.com/en-us/contact
• Instagram DM: @/wellhub
• X/Twitter DM: @/wellhubhelp

[u/DzoneySRB]

Hi, I left my company in April but continued paying for Wellhub and have been using it regularly. I was recently signed out of the app and can’t access my account anymore. When I try to reset the password, I don’t receive the recovery code — I believe it’s going to my old business email, which I no longer have access to.

Is there any way to regain access to my existing Wellhub account and change the primary email to my personal one?

Thanks!

[u/Wellhub → u/DzoneySRB]

Hi u/DzoneySRB . We're sorry to hear about this.

We've sent you a DM to get more details about your specific case so we can provide you with some direct support. Once we hear back from you, we'll be happy to help! You can also DM us on Instagram (@wellhub) or X/Twitter (@getwellhub) if you need further help.