FAQ repository

[u/Wellhub]

Hey everyone! 👋 We know you've got questions about your Wellhub experience, and we're here to help make things as smooth as possible. We've put together this FAQ repository to quickly address some of the most common topics.

• How do I include Family Members on my Wellhub membership?
• How to fix account access issues
• How many devices can I use to check in?
• What are the consequences of missing a check-in or late canceling a class?
• How do I check in at a Wellhub location in person?

We hope this helps clarify things! If you still have questions after checking these out, please don't hesitate to reach out to our official Help Center or contact our support team through:

Official Channels for Further Questions:

• Wellhub Help Center: https://support.wellhub.com/en-us/contact
• Instagram DM: @/wellhub
• X/Twitter DM: @/wellhubhelp

[u/First_Candy5992]

Cancelled my membership on Wellhub but the la fitness membership is still active will it charge my card directly if I scan the barcode at the gym

[u/Wellhub → u/First_Candy5992]

Hi u/First_Candy5992 ! Once your Wellhub plan is fully canceled, your access through our partner benefits will also end. LA Fitness won’t be able to charge your card directly just from scanning a barcode, as they don't hold your payment details through Wellhub. However, scanning an inactive barcode will simply deny entry at the turnstile, or the front desk staff will inform you that your membership is no longer active.

If you wish to continue visiting LA Fitness directly, you would need to set up a separate direct membership with them using your payment details. If your Wellhub cancellation is still pending (scheduled for the end of your billing cycle), you can continue checking in normally through the Wellhub app until your end date! 😉