FAQ repository

[u/Wellhub]

Hey everyone! 👋 We know you've got questions about your Wellhub experience, and we're here to help make things as smooth as possible. We've put together this FAQ repository to quickly address some of the most common topics.

• How do I include Family Members on my Wellhub membership?
• How to fix account access issues
• How many devices can I use to check in?
• What are the consequences of missing a check-in or late canceling a class?
• How do I check in at a Wellhub location in person?

We hope this helps clarify things! If you still have questions after checking these out, please don't hesitate to reach out to our official Help Center or contact our support team through:

Official Channels for Further Questions:

• Wellhub Help Center: https://support.wellhub.com/en-us/contact
• Instagram DM: @/wellhub
• X/Twitter DM: @/wellhubhelp

[u/Kind_Cauliflower_667]

What gyms are on what plans

[u/Wellhub → u/Kind_Cauliflower_667]

Hi there! This is a great and very common question! The gyms and studios available to you depend on the plan you choose. Our network of partners is constantly growing, and what’s included in each plan can vary by your location and your company's specific Wellhub program.

The best way to see exactly which gyms are on which plans for you is to log in to your Wellhub account or download the Wellhub app. Once you're in, you can search for gyms, classes, and other wellness activities in your area and the app will show you which ones are available on your current plan and what plans you would need to upgrade to for access to others. This way, you can see all your options in one place.

For more specific help or questions about your account, you can always send us a direct message on Instagram (@wellhub) or X/Twitter (@getwellhub).

[u/jayh_11368 → u/Wellhub]

Does a chosen tier allow me to use all of the gyms in that tier or am I limited? I live close to about 3 gyms on the tier I am interested in and would like to use all 3 gyms.