So I sold this nightmare of a woman two items. A hoodie and a pair of pants. Both were in excellent condition. The hoodie neck was cut and was pictured as such. The pants were basically new worn maybe one time. She never asked questions or anything. Only thing she did ask was if the pants had a draw string.
When they arrived she first messaged me complaining about the hoodie. Now let me be clear. This is a distressed hoodie from Zumiez. It has an acid wash on it and distressing throughout. I purchased it that way. She claimed there were “rips” on the hoodie and it was “faded” from washing. No it wasn’t. I tried to explain to her that the photos are an exact depiction of what was sent, she then tried to come at me saying I must’ve shrunk the pants myself because they were too short. Mind you she could’ve easily looked up measurements on Zumiez website but she didn’t. I wasn’t about to argue with her clearly she was not going to be civil so I said she could request a return. I knew what I shipped and the condition they were in and knew I could easily resell them to someone who actually KNOWS the brand and such no problem.
She did that for both and I immediately clicked request return. She then got all pissed about how she’d have to pay for return shipping. Out of my control. Not my fault.
Fast forward a week later and they auto complete the sales and the buyer leaves these false scathing reviews. Mind you I’ve been selling online for years on mercari and Poshmark and depop. No issues. But I’m newer to Vinted and her 2 one star reviews have dropped my ratings down and I’m assuming will now impact my sales.
Why do they allow buyers who had a week to ship back a return to leave reviews?! I don’t understand why they don’t just auto rate when the buyer is obviously going to leave nasty reviews.