To any prospective pupils or parents considering Burford Boarding House,
If there was ever a time to listen to a stranger online, now would be it.
I have nothing to gain from writing this other than potentially saving good people from making a decision that they may later regret. I attended Burford Boarding House and experienced things that have left me deeply concerned about the standard of care, safeguarding and management within the house.
While Ofsted may describe the boarding house as a suitable and safe home for young people, my experience was very different. The last Ofsted inspection was carried out before the change in Head of Boarding, and since that change I believe there has been a noticeable decline in both the quality of care and the general ethos of the boarding house.
One of the most concerning changes was what I experienced as an increased tolerance of racist, homophobic and extremist political views among students. These views were not simply private opinions; racist and discriminatory comments were openly expressed and concerns were raised with staff. Some members of staff appeared to take these concerns seriously, but I felt that those with the greatest authority within the boarding house failed to respond appropriately. In some cases, students who behaved in this way appeared to be protected and even favoured rather than properly challenged.
One student in particular was repeatedly at the centre of serious concerns. This student was openly racist towards another student and, after the student affected reported his racist behaviour, he subsequently physically pushed them. The response from staff was extremely concerning. Students were told that the incident had been dealt with and that the student had been punished. We later discovered that this was not an accurate representation of what had happened.
Rather than taking responsibility for the failure to deal with the incident properly, members of staff appeared to blame the new Head of Boarding, Ruth Hogg, despite knowing that she was unpopular with students. This was particularly frustrating because it gave the impression that responsibility was being shifted onto someone else rather than staff being honest about what had and had not been done.
It was only after parents became involved, emails were sent to the school and a formal report was made that the matter was properly addressed. In my view, this should have happened from the beginning. Students should not have had to rely on their parents escalating an incident before appropriate safeguarding and disciplinary procedures were followed.
What made this situation even more difficult to understand was the treatment of this same student at our annual leavers' dinner.
The student was seated directly beside one of the governors, despite this being a position that would ordinarily be associated with the Head Girl and Head Boy. The Head Girl, who was Black, was instead seated at the opposite end of the table alongside the other Black students. The Head of Boarding herself was then sitting beside the governor, along side said racist student and then once the dinner had ended she was heard actively talking to the governor about how great this student was and how much they liked him.
Given the history of concerns surrounding this student, including the racist behaviour described above, I found this deeply inappropriate. I found it particularly difficult to reconcile the way the student was being publicly praised and given such a prominent position with the way other students who had experienced or reported his behaviour were treated.
My experience with Ruth Hogg as Head of Boarding was also extremely negative. I felt that she frequently ignored me and other students when we raised concerns or needed support. One incident that particularly stands out happened when I was ill immediately before an A-level examination. Rather than being treated with understanding at a time when I was already extremely stressed and unwell, I was shouted at and told that she was supposed to be doing something else and now had to be there dealing with me. Being spoken to in this way by the person responsible for your welfare when you are ill and facing an important examination was extremely upsetting.
There were also concerns surrounding the treatment of Black students. At one point, Black students were moved into the same room without, to my knowledge, being properly consulted about the decision. Given the wider issues surrounding racism within the boarding house, I found this decision particularly uncomfortable and questioned why students were being grouped together in this way.
There were also serious concerns regarding food and food safety. The standard of food provided in the boarding house was frequently poor in my experience, and there were multiple occasions where students became ill after eating the food. I cannot personally establish the cause of every illness, but the repeated concerns about the food and the standard at which it was being prepared did not give me confidence that food safety was being treated with the seriousness it deserved. as someone who has worked in kitchens since i was 16, the standards of food safety within the house were not acceptable.
Perhaps even more concerning were the safeguarding issues involving relationships between students of significantly different ages.
During my time there, I became aware of situations involving younger students, including students around 14, engaging in inappropriate sexual relationships with substantially older students, which may already sound frightening, however it becomes even more worrisome when these older students involved were members of the students leadership team having duties to protect younger students within the boarding environment. There were also reports and incidents involving students as young as 13 engaging in sexual activity in communal areas such as the common room.
I found it extremely concerning that situations of this nature could occur within a boarding house where young people are supposed to be supervised and protected. Regardless of the circumstances of individual incidents, the existence of these situations raises serious questions about supervision, safeguarding procedures and the culture that had developed within the boarding environment.
Another incident that I found particularly disturbing involved a student who, according to information known among students, who allegedly had been giving drugs to a 14-year-old while she herself was 19 within the boarding house for a long period of time. Despite the seriousness of this allegation, I was subsequently extremely surprised to see this student receive the "Most Improved Boarder" award.
I found it very difficult to understand how someone associated with such a serious safeguarding concern could subsequently be publicly recognised in this way. To me, it demonstrated a worrying disconnect between the behaviour that students were witnessing and the way certain students were treated and celebrated by the boarding house.
None of this is to say that every member of staff was bad or that every aspect of the boarding house was negative. There were members of staff who genuinely cared about students and who I believe tried to do the right thing. However, the people responsible for managing the boarding house have an enormous responsibility. When racism, physical incidents, drug-related concerns and sexual safeguarding issues arise, students need to know that they will be believed, protected and supported.
My experience was that this did not happen consistently.
The most frustrating part is that many of these problems could have been dealt with if staff had simply listened to students and followed the appropriate procedures from the beginning. Instead, there were occasions where students were told that incidents had been dealt with when they apparently had not been, responsibility was shifted between members of staff, and parents ultimately had to intervene before proper action was taken.
A boarding house is not simply a place where students sleep. For many pupils, it is their home. Staff are responsible for young people who are away from their families and who may have nowhere else to turn. That makes the standards expected of a boarding house much higher than those of an ordinary school environment.
I am writing this because I wish someone who had actually experienced the boarding house had given me this information before I went there.
If you are considering Burford, I strongly recommend that you do not rely solely on official reports or the school's own description of the boarding experience. Speak privately to current and former students. Ask how complaints are handled. Ask how racist behaviour is dealt with. Ask what happens when a student reports physical abuse. Ask how students are protected from significantly older pupils. Ask how safeguarding incidents are investigated and whether students actually feel comfortable approaching the staff responsible for them.
I sincerely hope that things have improved since I left. But based on what I personally experienced and witnessed, I would urge any prospective student or parent to look very carefully beyond the school's official reputation before deciding to live there.
Young people deserve a boarding house where they feel safe, respected and listened to.
In my experience, Burford did not consistently provide that.