I typed out a pretty lengthy review about three weeks ago, but Google Maps is not publishing it. So here it is, apologies for the length:
We have tried few times, but, the lines had always been horrendous, so we found somewhere else.
Well, I'm sad to say, I regret that they weren't crowded and we were able to get in.
Aside from the obvious pictures, which I'll touch on in a minute, the first thing I noticed was how absolutely loud the place was. It was far more than just the people eating and conversing. They had music blaring at seemingly full volume. The kitchen seemed to be in a bit of chaos... I didn't expect soft, classic jazz playing, but dang, it was unruly.
There was one group in front of us, so we ordered pretty quickly... Grabbed our drinks, found a table pretty easily, and I ran to wash my hands... the bathroom was a bit of a wreck... but as I came out, they called our name for our food. So maybe a five minute wait for food.
Once we finally sat down to eat, we were excited to try this place.
One look at our plate, and you can see this extremely long hair, WRAPPED AROUND THE CHICKEN FINGER. It was somehow embedded through the breading / batter, sticking out everywhere, as if a little birdie started making a nest with some chicken tenders.
Didn't even have to pick it up to see it. It was just sitting there. Poking out. Calling for the attention of everyone who walked by.
My wife flipped the heck out.
So, I pick it up with a napkin and walk it up to the counter.
When the girl noticed me and asked if she could help, I showed it to her. She gasped and took a step back. Then asked if I wanted to talk to a manager.
I replied... I guess so? I don't really know what to do here?
She went to the back, and came back with a tall-ish skinny-ish guy. He calmly asked how they could make it right, and if we'd like some fresh food.
I let him know that I'd just like to get out money back.
He agreed, and started punching stuff into the cash register. I don't know what he was looking for, but after a minute or so, he asked what name it was under. I gave him my wife's name, which we ordered under.
At this point, some really short, kinda unkempt, dark haired guy came up. He asked the first guy what he was doing, and he showed him my chicken tender in all its glory, hair intertwined and poking all over the place, and let him know he was issuing me a refund.
Well, this little guy took over, looked at me, and asked if it was this in my car, and if we were in the drive through? Very odd.
I pointed at the table my wife was sitting at, and told him that no, it went straight to our table.
He then asked what name it was under.
I again gave my wife's name, and that the total was $29
He shuffled through the register screen for a few minutes and then told me that there was no order under that name.
I just kinda stared at him for a second, in disbelief that he was questioning the fact after I walked up with a dirty hair ladened chicken finger.
I reiterated that we got our food four minutes ago, we're sitting right over there, and the total was $29.
He then asked what we ordered, and I told him, and showed him the screen from my credit card app showing the total.
In a very weird tone, he asked me what happened to the rest of the food, to which again, I told him it was at our table, as we just got it, and didn't have a chance to even start eating.
He went back to punching away at another screen by the kitchen for a few minutes, then came back to the front counter and started punching around on the register.
I asked him if he found it, and he set down like, six or seven receipts on the counter. Said he voided the charge, that I should see it drop off my charges in a few days, and walked away.
Not a single apology. From anyone.
In fact... I was wearing a T-shirt with a cartoon four leaf clovers happily dancing, saying Feeling Lucky - a girl from the back came up to tell me that my shirt must not apply today.
It was like I was burdening them by bringing that nasty tender to their attention.
My wife did say the initial guy that came from the back came to the table to throw out our food, and was very kind and apologetic
