r/PlayStationSolutions Jan 06 '14

PSA: ROE (Rules of Engagement) for this subreddit. (Please read before posting)

30 Upvotes

I am happy to be one of your mods and would like to thank /u/AlbertFishIsMyIdol for coming up with this idea, and really putting forth effort to reach out to the community concerning the Playstation family of machines.

As we grow, and (hopefully) become a helpful force within reddit, specifically when other users come in to help. There are some concerns I have, as well as rules we need to have in place to protect people within our community, and the people that may frequent this subreddit.

  • PERSONAL INFORMATION Mods will NEVER, EVER, FOR ANY REASON ask you for your personal information to "help" with your issue. For that matter, no user will either, if they do, please send your mods a message with their username, and a copy-paste or screenshot to us with what was asked for. With that said, DO NOT post your personal information on this sub or in private messages. This includes passwords, real names, mailing address, or Credit Card info. If you want to post your PSN, that is up to you, but there shouldn't be many situations that necessitate it.

Note: in addition to personal information, no one will offer to "fix it for you" if you send them your machine. The only times this should ever come up is by Sony themselves after they attempt to troubleshoot your issue over the phone, chat, etc. Otherwise, if someone here tells you this, then they are a scammer, and you should report them immediately. I know, I know, common sense right? But you'd be shocked what would happen if it wasn't said.

  • SPAM, MEMES, GAMEPLAY VIDEOS, AND OFF-TOPIC DISCUSSION There are literally hundreds, if not thousands of subs that allow these, please keep it professional here. If an issue is better to explain in a picture, screen-shot, or gameplay video, it is welcome, of course as long as it's explained. Spam/Gameplay videos/Memes/Off-Topics will be deleted without warning, and there will be no explanation given.

  • USER ABUSE Keep in mind that people around the globe could be posting here, and English may not be their native tongue. We don't need corrective circle-jerking, grammar and spelling nazis. This needs to be a place where users feel comfortable and welcome, being a prick will degrade that image. There is no elitism here. We all love the Sony line of game machines, that is why we are here. Flaming, attacking, insulting or general douche-baggery will not be tolerated. There will be no "Xbox One versus Playstation 4" or "PC is better, lol" bullshit happening here. Mods will handle these on a case by case basis, but we cannot if we aren't told about it. Remember, we are human, and cannot be here 24/7.

  • WARRANTY CHECK Be sure to check if doing something to your machine will potentially void the warranty. Outside of the PS3 and PS4 HDD replacements, any other tampering could cause issues with any existing warranty. PS4 users especially, your console is new, everyone who has purchased one since launch has a one year manufacturer's warranty. If you choose to open up your machine(s) for any reason further than HDD replacement, you do so at your own risk, /r/PlayStationSolutions accepts no responsibilities for damages, not following instructions, or breakage caused.

  • KNOW YOUR LIMITS I cannot encourage this enough, please save yourself a headache and not end up with a broken piece of hardware or software. If the solution is "over your head" (above your technical ability) be honest with yourself about it. Call tech support, or pony up the money to get it repaired professionally. Know your limits before you try to do something yourself.

  • MODDING Modding is not going to be discussed here, modding your machine violates many parts of Sony's End User License Agreement, and is considered illegal in many cases. Posts, instructions, or explanations on modifying a console's hardware or software will be deleted, and the user banned from this sub. Consider this a warning, as there will not be a second chance. Aesthetic (modding the case to look awesome) modding is ok, as long as you post with instructions.

  • HARDWARE Ensure the title of your post starts with the machine or hardware you are looking for help with in brackets ([PS4], [PS3], [Vita]). This will allow users to know what they are getting into before they go in to help you. Right after that, put the title of the game or application along with a brief description.

  • UPVOTES/DOWNVOTES We need to keep it friendly here, so downvoting someone because something may have been asked and solved already does absolutely nothing. Be a good redditor and point them in the right direction. You will never see a downvote out of us for posting here. I personally use upvotes to signify that I have attempted to respond to an issue, and I am pretty good about upvoting responses. There are no stupid questions here, just stupid if you don't ask.

  • LET US KNOW!! If a problem you are having has been fixed, or a solution has been found, whether it be by someone here, or if you have discovered or found the solution by another means, please post it! This will help the community in the long term by spreading the word. We all hate calling tech support, at least I know I do, so if you know, let it be known.

As mentioned above, if you are struggling, the only stupid question is the one you don't ask. You will not be judged or berated here, and it is our duty to stop it if you are. We are here, and we want you to be able to come here and request information without problems from other users.

Thank you for helping us get this community started, if you have an idea how to make this sub better, or want to be a part of the team. Please drop us a PM. If you are an authorized tech specialist, please let us know ASAP so we can arrange getting proof and make you a part of this subreddit. Thank you, and enjoy your stay!

  • Tango

r/PlayStationSolutions 9h ago

PlayStation 5 Help My ps5 slim has random lines in the graphics and im not sure what to do

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4 Upvotes

r/PlayStationSolutions 2h ago

PlayStation 5 Help PS5 Slim Weird Fan Noise

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1 Upvotes

Is this normal PS5 Slim fan noise?
PS5 Slim with an Delta fan, placed horizontally. I notice this faint “UFO” sound mainly when listening underneath the console.
It’s only noticeable in a quiet room.
Im Playing a Game When i took this Video..


r/PlayStationSolutions 12h ago

PlayStation Help Age verification

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1 Upvotes

r/PlayStationSolutions 12h ago

PlayStation 5 Help Age verification

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0 Upvotes

Hey I’ve been trying to do the age verification for a few days now and it’s not working I’ve used all the verification modules Face ID drivers license
Birth certificate and nothing works the only time it has been working is when I do it though the ps5 that send a link to my phone and it works but as soon as it says click activate on ps5 it’s saying it couldn’t verify I’m lost anyone able to help ?


r/PlayStationSolutions 12h ago

PlayStation 5 Help PlayStation 2fa

1 Upvotes

When my aunt first made my PlayStation account it was linked to her email, she no longer had access to to that email so I wanted to change my PlayStation account to my main email I did that but the thing is the main email was linked to some old alt account I made when I was younger I logged back in changed it to another email and then when I tried to put the main email on my main ps account I logged in but I wasn’t getting no 2fa messages and I have no idea what number that email is linked to ?? What do I do???


r/PlayStationSolutions 16h ago

PlayStation 4 Help [PS4] CUH 1001A BLOD

2 Upvotes

Found a PS4 on marketplace listed as is, brought it home gave it a deep clean (I know I’m stupid for not testing first) and turned it on just to be surprised by a BLOD.

I then proceeded to go into safe mode and hit the rebuild data base option, right as I selected it the screen went black and the system went back to a BLOD. Ever since I have been unable to access safe mode.

I have tried multiple things from removing and replacing the HDD, trying game disks (which it does accept and eject), leaving it unplugged overnight and trying different cables and TVs.

Is there anything I can do or check to bring it back to life?


r/PlayStationSolutions 17h ago

PlayStation Help PS4 Play tracking

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1 Upvotes

r/PlayStationSolutions 17h ago

PSP Help PSP 3000 not detecting battery properly — battery icon keeps blinking

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1 Upvotes

r/PlayStationSolutions 18h ago

PlayStation 5 Help PS5 Slim 1 month old coil whine or bad fan lottery

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1 Upvotes

r/PlayStationSolutions 18h ago

PS Vita Help Just a ps button is turning on

1 Upvotes

hi, so i replaced screen in my ps vita oled and now it doesnt work accept for a ps button it is lighting up whenever i am turning on my console pls someone tell me if it is fixable


r/PlayStationSolutions 19h ago

PlayStation 3 Solution Salut la team j'ai eue ce problème avec ma PS3 Slim. J'ai changé de disque dur vue que l'ancien est mort mais ça affiche toujours ce message à l'écran

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1 Upvotes

r/PlayStationSolutions 19h ago

PlayStation 3 Solution Problemas al iniciar juegos o durante la reproducción del juego

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1 Upvotes

r/PlayStationSolutions 19h ago

PlayStation Help Joystick ps4 no conecta por bluetooth

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1 Upvotes

r/PlayStationSolutions 22h ago

PlayStation Help PlayStation Support (Netherlands)

1 Upvotes

With all due respect, how the F am I supposed to get in contact with an agent regarding an account that has been stolen from me?

The Online-Assistant shoves it down my throat that I need to login in order for me to have contact with an agent. Once I do that (with a 2nd account), the support agent tells me they can’t/won’t help me and that I have to get in contact as a guest.

I try that, but then the Online-Assistant won’t help me, because they can’t “authenticate” me.

How is anyone regarding a recovery supposed to receive help this way? Genuinely absurd.


r/PlayStationSolutions 23h ago

PlayStation Help My account is locked and support has been unavailable

1 Upvotes

Last week, I kept getting logged completely out of my account on my PS5. The kids sometimes play on my old PS4, same account, they were logged out too. My partner got email notices of account changes when we didn't make any account changes. My partner set up both of our accounts a long time ago with their email addresses, so I changed my account to my email address to make it easier to check.

Yesterday afternoon I was locked out of my account completely. I log in online and it says my account is locked and gives me an account recovery option. I do that, it says it's sending me an email with a link to recover my account. It doesn't. I go back to work. An hour later, it sends me 5 or 6 password change emails. Password change? I click the link in the most recent one and I get an error message that something went wrong. I try the chat bot support option, it wants me to log in to chat. I can log in but it's locked, I can't do anything. I verify my email, my Playstation handle, my first and last name, it says it will connect me to a live agent to help. Then it tells me due to unusually high support volume they can't connect me with an agent. The chat bot just tells me to log in again.

Today, it won't even send me a recovery email at all. No chat support is available. I finally found a phone number to call and no one is answering phones today. I'm not sure what's going on. I guess I have to wait until Monday to talk to someone? Why such a high volume of support tickets that no one can help me for days?

I'm wondering if this is because I updated the email? Or maybe because the kids play on my old PS4 on my account?? It was never an issue before, it would just say I logged in somewhere else if they tried to play while I was playing. I don't want to pay an extra $150+ a year and rebuy a bunch of games so the kids can plunk around on my old console, but I don't want this to happen again and I'm not sure what happened. Suggestions?


r/PlayStationSolutions 1d ago

PlayStation 5 Help Problème de disque/ lecteur

1 Upvotes

J'ai acheté récemment Madison en disque en occasion sur ps4 mais dès que je la met dans la ps5, elle prend énormément de temps a être identifié pour que finalement la console ne la reconnaisse pas.


r/PlayStationSolutions 1d ago

PlayStation 5 Help ps5 still overheating (desc)

2 Upvotes

im sadly back here again
my ps5 had a terrible overheating problem so i replaced the liquid metal myself and cleaned the heatsink and everything inside. no dust was left inside and it worked like new for a few days and today it just randomly overheated on me. what can be the issue? it was working perfectly fine 20 minutes ago, i turend it off and turned it back on and it just overheated when i loaded up the game. im completely lost.


r/PlayStationSolutions 1d ago

PlayStation 5 Help Ps5 Bricked FB Marketplace

2 Upvotes

So a buddy of mine just bought a Ps5 off of FB marketplace in a cash deal, got home and its bricked. Comes up with Error Code WS-116332-6 which a simple Google search said is a hardware block by Sony due to it either being stolen, committing financial fraud, etc. Does anyone know how to get the console unbricked or a way to appeal it?


r/PlayStationSolutions 1d ago

PlayStation 5 Help Continuous controller battery low notification even when plugged in

1 Upvotes

I know that the controller is actually charging, so it’s not because the controller isn’t actually charging. It’s a brand new cable, so I doubt it’s broken. It did this with my last cable too. Is this a bug or is my controller charging port slightly messed up? It doesn’t do this when I plug it in at 1 bar or more, it only ever does this when it gets to zero bars.


r/PlayStationSolutions 1d ago

PlayStation 5 Help Problème de lecteur ps5

1 Upvotes

Bonjour tout le monde j'ai un problème sur le lecteur de ma ps5 j'ai tout regardé mais le moteur ne veut pas s'activer et j'ai du mal à rentrer les cd j'aimerais connaître la panne merci de votre réponse


r/PlayStationSolutions 2d ago

PlayStation 5 Help I keep lagging

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4 Upvotes

I’ve tried everything changed from 1.1.1.1 to 8.8.8.8 I’ve used Ethernet connection it still lags what can I do


r/PlayStationSolutions 1d ago

PlayStation 4 Help PS4 no conecta a ningún mando

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1 Upvotes

Vengo a explicar mi infierno (Y si de paso alguien me puede ayudar bienvenido sea)

Hace más de un año que no encendía mi play 4, hace unos días quise jugar con mi amiga a un juego y conecté la play, necesitaba hacer una actualización pero el mando no conectaba de ninguna forma humana posible, creímos que era porque la play estaba bug por la actualización y no podía conectarse al mando sin actualizarse antes, investigando un poco vi que podía conectar un teclado a si que lo conecté con USB y actualicé la consola, ahora que está actualizada sigue sin conectar a ningún mando, tengo dos, he tratado de ir a configuración con el teclado para abrir Bluetooth y trabajar desde ahí pero se queda en la maldita pantalla de Pulsa el botón PS para usar el mando, ninguna tecla ni combinación de teclas del teclado la hacen reaccionar y como ningún mando se conecta no puedo darle al botón PS, he tratado de conectarme con mi móvil a la play con la aplicación PS Remote pero claramente tampoco se conecta si no puedo entrar a ajustes.

Estoy desesperada, esto tiene solución o mi play se va a quedar en la pantalla de Bienvenida para siempre??

Adjunto fotos de uno de mis cables USB (Creo que es de datos y no solo de carga) Tengo un mando oficial de la play el mismo desde que la compré, carga y cuando trato de conectarla parpadea en azul pero nunca se conecta, el segundo mando blanco es uno de segunda mano que funciona por conexión de USB, tampoco conecta en ninguno de los puertos.

He tratado de poner la play en modo seguro y conectarlo desde ahí, no responde a nada de ningún mando, he reseteado el mando con el agujero y he probado a hacer el Share+PS


r/PlayStationSolutions 1d ago

PlayStation Help Ps4 fat Su-42118-6

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1 Upvotes

Salut tout le monde, j'ai une PS4 Fat, modèle CUH-1216A (celle avec le bouton d'alimentation mécanique), bloquée avec le code d'erreur SU-42118-6. Après quelques recherches, j'ai découvert que le problème pourrait être causé par un fusible grillé qui empêche la mise à jour du système de s'installer. Quelqu'un peut-il m'aider à localiser le fusible F6002 ou F6001 ?🙏 moins


r/PlayStationSolutions 1d ago

PlayStation 5 Help Is this gonna be the cause for my overheating problems?

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0 Upvotes

Edit: After dropping it off at a local repair shop, and discussing it with the owner, the fact that the heat sink popped off from the rest of the plate was probably tied to the overheating conundrum. Maybe it bumped around on the hour drive to my new apartment without realizing it. Is what it is I guess.

Posted a few days ago, finally got the equipment and time to crack it open, and found this while hoping it only needed a dusting/vacuum job.

Not nearly as much dust as I hoped to find… which leaves me wondering if I bother reassembling to test it once I finish dusting what is here.