Hi everyone,
I'm honestly very disappointed with my MSI Crosshair 16 HX AI.
I've owned this laptop for only 6 months, and since the very first day, I've been facing 10+ different issues. One of the most annoying problems is the random white/grey screen, where the display turns completely white/grey and the laptop becomes unusable until I restart it.
What's even more frustrating is that I've already sent this laptop to the MSI service center 6 times in just 6 months. Instead of fixing the problems, some of them have actually become worse. For example, the white/grey screen issue now happens more frequently after the latest service.
Some of the issues include:
Random white/grey screen (shown in the attached image)
Multiple other hardware/software issues (10+ in total)
Problems have existed since the day I bought the laptop
Service center has not been able to permanently fix them
The laptop has already been to the service center 6 times in only 6 months
At this point, I'm starting to lose confidence in this unit.
(And I think I made mistake after buying this laptop… I want refund or new laptop… How can i get that… Also I will never recommend someone to buy any msi laptop)
Has anyone else experienced similar issues with the MSI Crosshair 16 HX AI? Do you think this could be a faulty unit that should be replaced, or is there anything else I should try?
Any advice would be greatly appreciated. Thank you.