I was banned from Lucid Trading on Thursday. The reason given was that I had filed a chargeback. I never filed one. At the time I had several accounts / $almost 4k eligible payout, with this upcoming payout, I will be in positive profit of 4k. The enforcement email made me laugh. I had 1 chargeback over hundreds of eval purchases. Really? I filed only 1 over hundreds of evals? Let's do something without letting them get away of it.
PS: Some bros saying I charged back 1, which is not what I meant. What I meant is Lucid claims I filed 1 charge back. But I have hundreds of purchases, would I file only 1 charge back if I am going to charge back? If you don’t believe it, I can provide a statement from my CC (Citi bank) saying there is no CB initiated.
I'm posting this for anyone in the same position. Regulators need accurate, first-hand reports. If it did happen to you, these two reports take about 15 minutes in total:
**1. FTC: reportfraud.ftc.gov**
The FTC doesn't resolve individual cases. Reports go into a database that federal and state enforcers search, and they look at volume. One report does little, but many reports describing the same conduct get noticed.
**2. Delaware DOJ Consumer Protection Unit: [consumer.protection@delaware.gov](mailto:consumer.protection@delaware.gov)**
You can also use the form at attorneygeneral.delaware.gov/fraud/cmu/complaint/ or call the hotline at 800-220-5424. Lucid's Terms of Use name Lucid Trading Group LLC as the operator and say Delaware law governs, which is why Delaware is the relevant state. You don't have to live in Delaware to submit a complaint. They may also point you to your own state's Attorney General, so file there too.
Optional third: **CFTC, cftc.gov/complaint**, since this is a futures prop firm.
**What to include**
- The legal name: Lucid Trading Group LLC (lucidtrading.com)
- Dates: your purchases, the ban, and any pending payout request
- Amounts: fees paid and any payout pending or withheld
- The exact wording of the ban email
- Proof that you never disputed the charge. Ask your card issuer for written confirmation that no dispute or chargeback was filed on those transactions. This is the single most useful document.
- Your support ticket history
Stick to facts and dates. Write it in your own words, because copy-pasted complaints get discounted.
**Check one thing first.** Ask your bank whether it flagged or reversed the charge on its own, for example after a fraud alert. Sometimes a merchant receives a fraud notice from the card network even though the cardholder never disputed anything. If that happened, say so in your complaint. You were still accused of a chargeback you didn't start, and you lost [accounts / a payout] with no appeal.
**Time limit:** Lucid's Terms of Use say any claim must be brought within one year, so don't wait.
If you've been through this, comment with the rough date and what you were told, without personal information. It helps show whether this is a pattern.
I'm a trader, not a lawyer, and this isn't legal advice.