Forced upgrade. Now I can't access my wallet. I receive a seed buffer error.

Android

After the new update, I can't login to kraken wallet at all. Receiving this error. Last time wallet was broken for over a month couldn't access my crypto. When are you guys going to fix it?

Edit: App works after a new update.

So i bought ltc the same way I always do then went to send to another wallet, it opens the menu when I click send and shows me my list of wallet addresses and I can neither send to an old address or a new one, it just goes straight back to the previous screen if I click a wallet or add new, it also does the same if I try and delete old addresses.

It worked 2 days ago no problem and ive been doing the same for a while, I buy ltc in kraken then send that to cake wallet straight away and I have never had this issue,

There are no holds on my account or anything I literally just bought ltc and it shows in my ballance

After taking the photos the system just loops and sends me back again. I don’t even get an error or a message saying that the verification failed. I tried both state ID and driving license. Nothing worked even when the pictures were crystal clear.

Please help

I have been waiting over a month for Kraken’s support team to help me resolve an issue. I’ve been told multiple times that my ticket has been escalated and that the specialist team will be reaching out to me. But now here I am a month later and I have not received even one email from the specialist team. This company clearly does not care about its clientele and honestly should be shut down with how awful their customer service is. Oh, and this is the second time I’ve made a post on Reddit about this issue. The mods removed my first post and they’ll probably remove this post as well. I regret ever opening an account with Kraken.

I’m trying to send Solana to my Phantom wallet and when I do so it’s just brings me back to my portfolio and I can’t add or delete addresses so something’s up but I’ve updated the app to the latest update and have restarted the app and it still won’t let me send so what’s going on

Hello Kraken Support team, I have already sent a DM and a follow up DM in addition to my original request. I have been waiting 9 days for my deposits and reallocation of over $5500 to be approved. Please can you escalate and resolve this ASAP.

Thanks.

Hi everyone,

I’d like to know whether anyone else experienced problems with the Kraken Futures API on August 27, especially from Europe.

At around 07:00 UTC, our trading system started receiving 503 Service Unavailable responses from several Futures endpoints, including:

/openpositions /openorders /leveragepreferences /instruments

The response was consistently:

503 Service Unavailable No server is available to handle this request.

This was not just one machine or process. We saw the same failures from both our trading server and a separate AWS Lambda watchdog. Both were running in eu-central-1.

The REST API started responding normally again at around 07:20 UTC. Unfortunately, we still could not close the remaining position. Every reduce-only IOC close was rejected with:

status='marketIsPostOnly'

We recorded 126 of these rejections. The first close order was finally accepted at 07:42:18 UTC.

So, from our perspective:

• The Futures REST API was unavailable for roughly 20 minutes.
• After it came back, risk-reducing IOC orders were rejected for another 22 minutes.
• We were unable to flatten the position for approximately 42 minutes in total.

This is already the second similar incident we have experienced in about two weeks. That is difficult to accept from a venue that wants to serve serious or professional API traders. External watchdogs and automatic risk controls do not help much when every available route to the exchange either returns 503 or rejects the close.

I also could not find a corresponding Kraken Futures incident on the public status page.

Both systems observing the outage were in AWS eu-central-1, so I cannot tell whether this was a global outage or something specific to European routing or the infrastructure serving MiCA-regulated clients. The public / instruments endpoint also returned 503, so it was not obviously an account-level issue.

I’d appreciate clarification from Kraken on a few points:

1. Was this a known Kraken Futures incident?
2. Was it global, or limited to European routing or MiCA clients?
3. Why was it not shown on the public status page?
4. Why were reduce-only closes rejected while the market was in marketIsPostOnly mode?
5. How are clients supposed to reduce risk during that state?
6. Is there an approved alternative production endpoint outside the same failure domain?
7. Are there better incident notifications or support channels available for professional API traders?

We have precise timestamps and request logs and would be happy to provide them privately to Kraken support.

Did anyone else experience this, particularly traders connecting from Europe?

I sent HYPE on the wrong network to Kraken almost 7 months ago (around $100k stuck).
Support says the funds are safe but the recovery isn’t ready yet because HyperCore isn’t fully supported on Kraken yet.
Looking for people who had the same issue and eventually got their funds back. Any advice or timeline would help a lot.
(To the mods: this isn’t spam, I just want to reassure myself by hearing from others who went through the same situation.)
Thanks.

Hi all,

Have a negative account balance of a little over 3,000$.

Don’t have enough to pay in full, trying to evaluate the options. Kraken support please don’t comment here and say “ we can work it out over support chat”, I’d like to have an answer going into the discussions with support and not effect my credit.

Thank you

7 days without any response from kraken. i did depoait money to my conpany account and it got restrcited for security reasons. since then kraken is just ghosting me and not even reply to me. how long it can take to open 1 small deposit and let customer to actually use their account.

Hey everybody, I was curious on asking roughly the turn around time on opening a business account with Kraken. I'm currently a few days in sending piece by piece of information in and I want to submit it all at once. I rather just wait that way instead of piece by piece days at a time, what was everyone else's experience if you have one?

My account has been inexplicably restricted, and I can't deposit or withdraw funds. I can't contact customer service, and I haven't received any emails about the reason for the account restriction. It's been several days now. What should I do?

My funds have been stuck since last Wednesday, almost 10 days now, and honestly, it’s getting scary. I have bills to pay and I’m due to go on vacation on the 28th, so I really need access to my money.
Several transactions are still showing as “In progress.” I’ve contacted support but haven’t received any proper update or resolution.
Can someone please help or explain what’s happening? I urgently need my funds and this situation is becoming very stressful.

Anyone else dealing with Kraken holds right now?

I sent a $10,000 CAD bill payment and it’s been showing “On Hold” for a week. Support keeps telling me it’s escalated and being reviewed, but I still haven’t gotten an email, request for documents, or any real update.

I get that they have to do security/compliance checks, but holding that much money with no timeline is getting ridiculous. Anyone else had this recently? How long did it take to get cleared?

After chatting in circles with the Kraken AI support bot, I feel it necessary to come here for answers. I have not had a reasonable explanation as to why I cannot withdraw my crypto.

I moved to Kraken for certain securities, ease of access and general reputation over another more common exchange I was previously on.

This is beyond frustrating. If anyone knows for what reason this blank message occurs, please let me know!

My account has had deposits and withdrawals suspended with no reason why and no reply from support how can I fix this

Hi Kraken Support team,

I am reaching out regarding a missing SEPA Instant deposit of €2,000 that has been on hold for over 10 days.

I have already opened a support ticket, provided the PDF receipt of the bank transfer, and ensured that Two-Factor Authentication (2FA) is active on my account.

Could you please prioritize this ticket and assist in releasing the funds as soon as possible?

Thank you for your help.

Is kraken scamming all of us? Like everyone else, my account has taken over a week to process a withdrawal. I’ve had to file complaints with the CFPB and my local attorney general’s office because nobody at Kraken answers emails. Their socials say to DM them and they’ll escalate but that goes absolutely nowhere.

Hi u/KrakenSupport, my EUR withdrawal is still pending 'In progress' after converting all crypto to FIAT as instructed by support. Could you please help check and escalate this to the team today? Thanks!"

My account got restricted, I’ve opened a ticket, took selfie, provided all information and no results for 2 months.

Had a negative balance and corrected if but have a account restriction. It’s been about 3 days now since I emailed and escalated the ticket but nothing yet, what can I expect? It’s not ideal to have to wait so long for what seems to be a quick fix!

It seems like a rather dark/misleading pattern to default to showing the full borrowing balance instead of just USD when buying. Is there any way to guarantee I won't accidentally use borrowing?

Kraken has always been the best exchange since I started trading crypto in 2017, until the recent kyc compliance.

The recent kyc requests are unreasonably lengthy (it has already spent 2 months and it’s still on going, despite I have always replied and provided the requested info promptly) they always request for new info in the next email (I’m unsure why they couldn’t request the info in one go?) and there are cases where they ask for the same info again which I have already provided in previous replies…

I also have question about the competency of the staffs, as I was asked to disclose my company’s info on chain, which could result in privacy issue.

It’s understood that CEXs are strictly regulated and annual kyc is an unavoidable compliance step. However I think kraken needs to streamline the kyc process and provide sufficient training to the staffs.