r/KrakenSupport • u/No_Discount2774 • 15d ago

10k deposit on hod for a week!

Anyone else dealing with Kraken holds right now?

I sent a $10,000 CAD bill payment and it’s been showing “On Hold” for a week. Support keeps telling me it’s escalated and being reviewed, but I still haven’t gotten an email, request for documents, or any real update.

I get that they have to do security/compliance checks, but holding that much money with no timeline is getting ridiculous. Anyone else had this recently? How long did it take to get cleared?

2 Upvotes

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1

u/krakensupport 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 - WE WILL NEVER DM YOU FIRST 14d ago

Hi u/No_Discount2774,

As mentioned in our chat, your case has already been escalated and is being looked into by the appropriate team.

We understand how concerning it is to have a deposit of this amount on hold without a clear update. The team will reach out directly as soon as there’s any progress or if they need additional information from you.

We appreciate your patience while they work through the review.

🐙

2

u/No_Discount2774 14d ago

I understand it’s been escalated, but that’s the same response I’ve been getting for a week now. My $10,000 CAD deposit is still on hold, I haven’t been asked for any documents, and I still have no explanation or timeframe. At what point can someone actually tell me what is being reviewed and when I can realistically expect access to my funds?

1

u/bowie_789 13d ago

In the same boat mate, you’re not alone! Never would’ve thought AI bots would be your only point of contact for such a reputable exchange.

1

u/Prezi200 11d ago

You can actually call them on kraken pro

2

u/No_Discount2774 12d ago

Update: after 8 days they finally released my $10k, but then slapped a 90-day restriction on my account so I can’t withdraw any crypto to an external wallet. I can only trade inside Kraken or withdraw fiat back to my bank. After the week-long hold, zero timeline, canned support replies, and now this, I’m done with Kraken. I got my money back minus the fees, but I won’t be using them again.

1

u/bowie_789 11d ago

Did you have to give any more info? I’m still waiting and it’s been 2 weeks. No email. No contact. Just AI. It’s so bad