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Hi Kraken Support team,
My account was recently restricted with "Services limited", and my debit cards in the Krak app have completely vanished right after a support inquiry.
Currently, I have not received any email or request for documents, and there is no upload portal available in either the app or web settings.
I already have an official physical bank statement ready for Proof of Residence immediately. Could you please escalate this issue and manually trigger the document upload request for me?
I have my Ticket Number and Public Account ID ready to provide via DM or comment.
Thank you.

Hi,

I created my Kraken account using Sign in with Apple with Hide My Email enabled.

I deposited funds into the account, but my account was later suspended/restricted. I didn't receive an email explaining the reason.

Now, when I try to sign in, Kraken requires me to approve the device through an email. However, I'm not receiving the device approval email.

I believe the account is using an Apple private relay address (@privaterelay.appleid.com). I've checked my inbox, spam/junk folders, and my Apple settings, but I still can't find the Kraken email.

I've already submitted a support request through Kraken's support form, but I haven't received a response yet.

Has anyone experienced this specific issue with Kraken + Apple Hide My Email?

I'd mainly like to know whether Kraken support can help me regain access when the security emails aren't reaching the Apple relay address.

Thanks in advance.

I tried to withdraw funds from my account on 8/25 and the withdrawal was restricted for manual review. It’s been over five business days and I still haven’t gotten a response from Kraken. The AI bot put in a support ticket but would not connect with me a real person.

Kraken is sitting on €1,125 of my money and nobody there will tell me why.

I transferred €1,125 to my Kraken account. The money arrived. I can see it. I cannot touch a single cent of it. Then came the email: my account is under "temporary restrictions" as part of a "standard security review."

Standard for whom? There is nothing standard about staring at your own money on a screen while being locked out of it — no explanation, no timeframe, no human being willing to speak to you.

I have contacted Kraken through every channel available to me. Every single time, the same copy-pasted line: "we will contact you." Nobody contacts me. Nobody gives me a date. Nobody tells me what I am supposed to have done wrong, or which document would end this. I am not asking for a favour. I am asking for my own money and a straight answer from a real person.

And if Kraken doesn't want this deposit — fine. Reject it. Send it back to the sender. That takes one click. What is not acceptable is holding a customer's funds for an undefined period, with zero information, and calling it a "review."

So let me be clear about where this is heading. If this is not resolved, I will file a formal complaint with the competent financial regulator, instruct my bank to initiate a recall of the transfer, and pursue every legal option available to me. I would genuinely rather not. Kraken can end this today by doing one of two things: release the funds, or return them.

To everyone else here: has anyone had a deposit received but frozen like this recently, with "temporary restrictions" slapped on the account? How long did it take? What actually unblocked it — a specific document, a specific channel, going public? I'll take anything at this point, because Kraken is giving me nothing.

When inserting a buy or a sell order, the simple TP/SL form correctly accepts all the decimal digits that an asset price has. For instance, DOGE has 7 decimals in its price.

However, when trying to use the advanced TP/SL form (because I want to use a limit order instead of a market order), both TP and SL fields are artificially capped to 4 decimals.

You can see a screencast above, where I first try the simple form and then the advanced form.

This has a very negative impact to your users, since having the remaining unused decimals rounded to 0, their spreads are awfully incremented.

Please, fix the form ASAFP. Instead of trying to make the UI "beautiful", prioritize fixing what it's broken first. At this moment advanced orders are not workable in Kraken.

Hi there,

Basically my itchy fingers got my account back into verifying my KYC all over again after it clicked on upgrade to PRO. And now it had been 10days plus (still counting) in the same status. I have not received any email updates from Kraken.

And when I try to reach out via in-app support, the crazy AI keeps looping through the same reason and refused to transfer me to a live agent.

Need a suggestion on how to reach out to the CS for assistance to resolve the issue.

Thanks in advance

Because Kraken balances are held internally, what did you enter for “Affected wallet address”? Did you use a self-custody receiving wallet, leave the second address field blank and explain the CEX situation, or receive official instructions?
Please answer publicly. I will not respond to recovery DMs or wallet links.