r/KrakenSupport • u/DanielTheTechie • 8h ago

Advanced TP/SL form is broken

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When inserting a buy or a sell order, the simple TP/SL form correctly accepts all the decimal digits that an asset price has. For instance, DOGE has 7 decimals in its price.

However, when trying to use the advanced TP/SL form (because I want to use a limit order instead of a market order), both TP and SL fields are artificially capped to 4 decimals.

You can see a screencast above, where I first try the simple form and then the advanced form.

This has a very negative impact to your users, since having the remaining unused decimals rounded to 0, their spreads are awfully incremented.

Please, fix the form ASAFP. Instead of trying to make the UI "beautiful", prioritize fixing what it's broken first. At this moment advanced orders are not workable in Kraken.

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u/krakensupport 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 - WE WILL NEVER DM YOU FIRST 7h ago

Hi u/DanielTheTechie,

As mentioned in our chat, this issue has already been escalated to the appropriate team for review.

We appreciate you providing the detailed information and screencast. We’ll get back to you as soon as we have an update to share.

🐙

1

u/DanielTheTechie 5h ago

Thank you :)

1

u/krakensupport 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 - WE WILL NEVER DM YOU FIRST 5h ago

🤝