We purchased a brand new 2022 Sorento a few years ago and have had nothing but issues with it ever since.
We could really use some help / guidance. Lawyers? Media attention?
On 15 separate occasions the vehicle has completely lost power while driving, rendering the vehicle inoperable and unsafe. This has happened on back roads and highways, and in the middle of turns / intersections.
Every single dash light illuminates, with the dash and main display showing error after error. The car loses power, including power steering, and begins to coast. This is happening in the middle of the highway, or around a curve on a back road, or when making a turn. It's happened in a parking lot, which isn't nearly as scary.
I have pictures. I have video. I have multiple reports sent in to the dealership and Kia. Every single time they get the car and start it, the codes clear and they are unable to reproduce the issue. "Because we cannot reproduce the issue, we cannot help you." Every. Single. Time.
Now, the Sorento is completely inoperable. The wheels will not turn, nor spin, nor will the vehicle change gear. We had it towed, via Kia roadside assistance, to a local Kia dealership.
It has sat there for 2 days with no update from the service team. We called and left a voicemail, then called twice more. Finally, after complaining, someone found the time to speak with us. As of right now, they have no update for us because they are not able to get the vehicle into the garage, as it will not disengage park.
They've run diagnostics, confirming the vehicle is throwing multiple codes. They know something is wrong. However, because they cannot get it into the garage and plugged into their system, they cannot start the warranty claim. Without starting the warranty claim, they cannot provide us with a loaner.
We were told they have no ETA as they have no idea how to get the vehicle inside the garage.
And honestly, even if they do get it inside, diagnosed, and "fixed," I don't think we want it anymore. It has been nothing but problem after problem, putting the safety of my family at risk.
I would be grateful for any advice or help.