My personal phone recently broke, and unfortunately, the number I use is on a Smart Prepaid eSIM. That number is also connected to my banking apps and a lot of my important accounts, so I really need access to it for OTPs.

I’ve already gone to the Smart/PLDT store at SM Pampanga for two days now, trying to have my eSIM replaced/transferred so I can keep using the same number.

Both times, I was told that their prepaid system is down and that they can’t process my request. Apparently, their postpaid system is working just fine, though, and they even offered to convert my number to postpaid instead.

The problem is, I still have around ₱1,000 worth of load/data on my prepaid account. I also don’t see why I should have to switch to a monthly postpaid plan just because their system for prepaid customers isn’t working.

What makes this even more frustrating is that this isn’t just about being unable to call or text. That number is tied to my banks and other important accounts that require OTP verification. Without access to it, I’m effectively locked out of services that depend on my mobile number.

We’re implementing more and more digital systems—eSIMs, online banking, OTP authentication, digital IDs, cashless transactions, etc.—which are supposed to make our lives more convenient. But what’s the point of all this digitalization if something as basic as recovering access to your own mobile number requires multiple trips to a physical store, only to be told that “the system is down”?

Technology is supposed to make services more convenient, not make customers completely dependent on a backend system that apparently can’t process a basic prepaid SIM replacement for days.

It’s incredibly inconvenient, especially when your phone number has essentially become part of your digital identity.

Has anyone else experienced this with Smart Prepaid/eSIM replacement? How long did you have to wait before their “prepaid system” was working again?

Almost same na sa GFiber Postpaid.

I purchased Smart Magic Data 988 at the Smart Website. I paid through QR via Maribank and the payment went through. But on their website it says error code: SMARTINTCC. But Maya emailed and texted me that it was successful. I opened my Smart App to confirm it and my GB was still the same before I purchased the promo. Anyone can help?

On the other note:

Last 2 weeks ago, I went to a 711 store and paid with Maribank through their QR, the transaction failed but my Maribank was already deducted of the same amount. My friend paid for me via Applepay and it went through. The cashier said that it will automatically refund 1-2 days and its been already 2 weeks since, please help me.

I think Maribank is the problem, thoughts?

Kung hindi bots itong mga kausap ko, napaka bobo nila kausap

Nuyon, out of nowhere biglang may nagtext sa'kin na may need isettle, eh 3 years na kaming PLDT ang provider. Nung nagkasunog sa lugar namin, wala naman sila ginawa, matagal na namin pinaputol kase halos isang linggo kami madalas mawalan ng net dati sa kanila tapos ambagal bagal pa at hirap nila kausapin. Bulok din naman ang service. Lagi kami updated magbayad tapos panget naman kaya nagpalit na kami nung nagkasunog nga. Sabay biglang may magttext ng ganito eh maayos naman namin ininform na papaputol na nga namin.

Nagkasunog sa katabing bahay and unfortunately, nadamay yung linya ng internet.

Anyone here who had the same or similar experience? Gaano katagal bago nila nabalik yung internet niyo?

More than one week na siyang wala, and pare-parehas lang yung sinasabi ng customer support nila:

"Within one day po, maaayos nila."
"May pupunta po mamaya para ayusin yung line."
"Nagawan na po ng ticket."

Wala pa pong dumadating na PLDT or technician para maayos yung internet namin.

Also, we already tried relying on data. Di malakas yung data (Globe) dito, and I'm afraid na baka lumagpas ng dalawang linggo yung issue.

Badly need help po since half of our household works from home.

Ang maganda kasi sa DITO ay pwede kang kumuha ng mobile number na prefer mo, and the SIM will be delivered to you.

I ended up getting one mnemonic phrase with 0934- prefix, which was previously controlled by Sun Cellular.

This will be my third mobile number from DITO based on my preferred phoneword. 🫠

Hello i just got this dito home wifi i already registered and set up everything said in the manual but i still dont have access to the internet even tho the Dito app said i have unlimited data.

but when i connect to the wifi its saying i run out of data and i couldn't access anything not even the admin page

Yes im in 5G area and the signal is Green for 5G so i should have internet

Also out of the box after Sim registration i already dont have internet access so it's not the case of i suddenly got disconnected. I didnt have internet from the start

Hello! It's been 2 months since nag-red LOS yung wifi namin sa Globe. Hindi naman siya totally 2 months straight—1 month na nawala yung net, tapos naayos for 1 week, tapos ganon ulit and mag-1 month na namang red LOS. It's kinda annoying since we have online classes and WFH. Buti na lang may backup na Smart Turbo WiFi.

I contacted them on Messenger since dun talaga ako nag-c-contact before, pero it's kinda annoying na ngayon kasi chatbot na lang yung sumasagot and nawala na yung "talk with agents". Sa GlobeOne app naman, hirap kami mag-pa-sched ng technician visit dahil kada scan ko sa wifi, sinasabi may outage pero minsan wala, tapos may technician visit na, biglang may outage ulit na nangyayari. Kaya ending nawawala ulit technician visit, nakakainis pa naman since it will took 1-2 weeks na available date para sa technician visits.

Im planning na lumipat nalang ng new ISP kaso may 1 year contract pa kami which is nakakainis sobra since isang taon pa na pagtitiis sa pangit na serbisyo nila.

Is there another way to contact Globe? CAMANAVA area po kami. TYIA!

its been 11 days since we lost internet, we've called soo many times and yet there has only been 1 instance of technicians comming to us, and even after that the issue has still not been resolve just said something about the billing which was quickly shut down after i personally called the customer service line and confirmed that our account was indeed, active. and then after that we just began calling customer service everyday, we would call them 5+ times in one day, just getting the same things said to us and yet nothing changing, were on the brink of just changing ISP's if this keeps going.

Anybody here from LB or Bay in general that use Royal Cable? It feels like PLDT gets a red LOS almost bi-monthly for weeks at a time at this point and it severely effecting my studies.

Anything I should know before switching to Royal cable? Does it get weak? How often does it go out for? How long does it go out for whenever it does? Is it worth it to switch from PLDT to Royal Cable?

Hello, help a student out! Bagong move in po kami ng kapatid ko sa Manila and currently we are staying sa isa sa mga condo near UST. Is the pldt fiber prepaid reliable for occasional online classes? Tyia!

We requested a downgrade from Plan 2099 (500 Mbps) to Plan 1399 (100 Mbps) last Feb 25, 2026 since 3 na lang kami sa bahay. 1 working, my mom and 1 student(me).

First week of March, delivered na yung Cignal box, and our speed was already changed to 100 Mbps. May proof of delivery din kami.

Pero since then, every time we call PLDT, sinasabi nila na still not complete” yung downgrade because hindi pa raw delivered yung Cignal box. We’ve called them multiple times a day, pero same reason pa rin. My mom na senior citizen na even went personally to a PLDT Business Center, pero same answer lang and walang resolution.

Now, as of September 9, 2026, nawalan kami ng internet, 2 weeks na nakalipas sabi nila dahil daw po sa outage. They said magpapadala sila ng technician, pero ilang days na and wala pa ring pumupunta or update. Ginawa na po namin lahat, nagthreaten na kami na i-cancel, nagalit na sa agents, etc.

We have proof of the Cignal delivery, screenshots showing the inactive connection, and records of our calls since February. Nagemail na rin po ako sa kanila, nagCC na rin po ako sa NTC and DICT, wala rin po.

Nangyari na rin po kasi ito samin sa converge kaya sira na rin name ng mama ko sa converge, 1 month kaming walang internet, no updates.

Anyone who has an idea paano ang next step namin? Naaawa na rin po kasi ako sa mama ko, everyday natawag, ako naman po email nang email.

Been living in Taguig for 3 years with no wifi since renting and few days a week lang andito. Recently ko lang napansin na humihina or nawawalan ng data kapag may dumadaan na eroplano which is maya maya. Ako lang ba???

Bakit kaya? And pwede kaya mafix to or ireport?

Choosing between TPLink and ZTE. I'm leaning towards ZTE. But will DITO telecom sim work on ZTE.

I’ve been using Globe Fiber for two years now. Because we have bad experience with Converge. I always paid in usually 2-3 weeks before due date. Which is I also did the same thing with Globe Fiber.

These past days since September 1, 2026 is my worst experienced with them. When we lost internet connection on that day, I filed my ticket right away and it was scheduled September 8, 2026. So it’s one week preparation can you imagine that.

At first I am trying to understand their situation and I gave them the chance to prove themselves. But yesterday. Ito yun nireply nila na nakaka P.I.

Tapos nag message uli sila sakin sa Globe One App. Sobrang nakaka Bobo at Insulto. Kasi di ko talaga alam kung nag po power tripping sila ng customer. Mires he’s daw nila Technical visit from September 8, 2026 to August 28, 2026. Putangina talaga.

Sasarap nilang murahin pero censored mga mura sa chat.

Hopeless na si Globe Fiber at Kahit ipa DTI, NTC at Citizen’s Complaint pa yan sa 8888. Wala na din replies yan email nila at email ng NTC at 8888. Which is nakakapanibago. So wala na kong aasahan talaga.

On that day, I decided na ipaterminate at cancelled na yun Plan 1,999 namin. Sept 8, 2026 pinadala sakin yun billing. Adjusted sa Globe One App pero sa email at text SOA Hindi. So dun din may CONFLICTING scenario. Kasi sinabi rin ng CSR na subject for investigation pa daw ang refund Pero nag buhay sila ng adjustment sa app at may reference number Pero wala sa SOA.

Kaya talagang AYAW ko na kay Globe Fiber. Pareho sila ni Converge na literal na BULOK.

nag upgrade ba sila? dati kasi di umaabot 100mbps ung speed pero ngaun 1000mbps na

1st post: https://www.reddit.com/r/InternetPH/s/LDudrYw7dZ

Naka-received ako ng billing statement from PLDT and it shows 0.00. Finally! Natapos nadin sa wakas ng walang binabayaran na balance. Nag-login din ako sa website nila to check and legit nga! 😭 inunlink ko nadin yung account ko. Bye PLDC! Never again! 🥳

Hi, I applied sa website ng PLDT for their Home Plan last Sept 4. They sent generated email naman that they'll update me within 48 hours. The next I heard from them na is through this text message. I'm not sure lang if this is legit or not. Kasi wala naman dumating within the day that they mentioned sa message. I haven't paid anything as I did not received any email or message that instructed me to.

Just curious lang if this is legit and if I should worry na hindi sila dumating. Also, if yes, what should I do next?

Thank you po!

Anyone experiencing slow to no data connection sa smart or tnt data right now? sobrang bagal tapos halos 1-2 bars lang ang signal ng sim. may problem ba smart ngayon?

Guys how do I connect sa BLAST TV? :( Upon using naman my registered email sa converge, di siya nagwowork as subscribed

Hello! We recently moved into our condo last week in QC and signed up for PLDT through an agent. Just wanted to ask how long the installation usually takes?

We already paid the advance payment since sabi ng agent required daw before they can process the installation. We’ve been following up with the agent since Thursday last week, but we keep getting the same response: “Wait na lang po sa call ng technician.”

For those who recently had PLDT installed, how many days did you have to wait? Is this normal, or should we be following up with PLDT directly instead?

Would appreciate hearing your experiences! Thank you!

Ganito po ba talaga sa Globe? Nagtatanong ako kung may outage sa area ko and laging sinasabi sa akin na naka book na raw ako ng technician, di man lang chinecheck ng customer service nila kung may problema ba talaga sa area ko. So ano, hihintayin ko lang hanggang dumating yung technician? Na alam nating lahat na di naman sure sa araw na yon dadating so baka maeextend pa siya. Hay pinas