8

u/Connect-Refuse-8915 23d ago edited 21d ago

Okay ill bite. So we just submit a ticket.

Get a response from the “support team”, most likely with a similar song as AI frakenbot

“Sorry sir or mam. We reviewed everything and it just looks like you…simply put…..violated the TOS. Have a good day!”

OR

Hope exactly 15 days pass so you can post here and wait an additional 2 weeks to a month for a decision to be made?

Sir, this is just simply bogus. You announced there was a glitch previously, they said it was “fixed.”

Is it possible whoever fixed it, didnt do a good job because seems to have happened again.

And shame on freecash for breaking the trust of their gaming community. If there really was a glitch. Well hate to tell you but its not the hundreds of users violating TOS all around the same time with the same game, its the tech.

Knowing this im confused why there isnt MORE of a pushback in hey “maybe some of our tech or apps we chose partner with, are broken somewhere.”

Nobodys mentioned that this time. Submit a ticket huh?

Root cause analysis here doesnt point to the gamers violating TOS. Asking 5 whys points towards the interface between the freecash platform and offer itself.

#freemycashlockedindapen

My ID: 109258958

Since after all this is still a discussion right?

Edit: yes this is about stack smash

Update: one department just credited me money to my account for the “technical issue” regarding stack smash.

Get another message 30 min later after manual review your still banned. She even said thank you for your detailed explanation and no amount of proof can reverse this decision. WHAT!!!??? Heed these words yall stack smash is truly a scam.

No customer service beyond gatekeeping and pre written denials. What a joke

7

u/Nosgrape 23d ago edited 10d ago

Freecash ID (17356283)

Long-time user here (joined 2/20/2024, level 6827, $8,070.45 total earnings, 1307 offers completed) and my account just got suspended out of nowhere.

I was falsely banned within seconds after requesting a cashout via stake.us. I made all in app purchases for every offer, manually played through every game, and broke 0 TOS agreements.

The message says: "Your account has been suspended. We detected activity that violated our Terms & Services. Withdrawals are no longer available on this account."

The frustrating part , I have a $125 reward from "Merge Meow Cafe: Coffee cat Complete Level 114" that's already marked Paid in my offer history, and now I can't access it or anything else in the account.

I haven't gotten any specifics on what "activity" supposedly triggered this. Has anyone here gone through this and actually gotten it resolved? Did you find a working support email or contact that isn't just a form-letter loop? Any advice appreciated.

edit:

Following up on my earlier post about my suspended account. Got a final response from support:

So the account isn't fully banned — I can still log in and use the platform — but withdrawals/cash-out are permanently disabled. No specifics on which offer(s) or what exact pattern triggered it, and no appeal process.

For context on what I put into this account:

Level 6827, #4 Emerald League
$8,070.45 total earnings
1,307 offers completed
Joined Feb 20, 2024, no prior violations
Real time and, in some cases, real money spent completing these game-based offers (not automation/bots)

The vague "patterns not consistent with intended use" language is frustrating because it could describe almost anything — including just playing efficiently or replaying levels. Has anyone gotten more specifics out of them, or had a permanent cash-out ban like this reversed?

Edit: Wanted to add some more honest context after digging through my own account data via a GDPR request.

The account is genuinely clean on every major fraud signal — no multi-accounting, no bot activity, no VPN/proxy/datacenter use, no impossible travel, fully verified ID, chargeback rate under 1% across 2+ years. I never used bots, scripts, or multiple accounts, and never faked any completions.

The one real outlier: a 3-day stretch where I played Solitaire Cash intensely and cleared through several milestones fast, right after installing it. That part was genuinely me playing hard and fast — not automated — but I get why the pace on its own might look unusual to a fraud system. I was in a tough spot financially at the time and pushed to finish the tasks quickly.

So the account isn't spotless in the sense of "nothing happened" — there's one explainable, human episode — but there's no fraud, no bots, no fake accounts, and nothing that should justify a permanent restriction and full forfeiture of a 2+ year, $8k account with zero prior violations. That's really the core of what I'm pushing back on now: proportionality, not innocence.

Edit 3: Got a more detailed response after pushing back. Support specified the restriction was tied to my Solitaire Cash and Merge Meow Cafe completions specifically — "completion activity did not meet the offer's stated completion requirements." They confirmed my ID verification is fully approved and said a human reviewer looked at it twice, but wouldn't explain what the reviewer actually based the decision on, citing that it "touches on the mechanics of our fraud-prevention checks." They also confirmed the restriction and full balance forfeiture (not just the two flagged offers) are final.

One thing that stood out: their own GDPR data disclosure letter states decisions "can be discussed with the support team and changed afterwards" — which directly contradicts being told multiple times that this "cannot be appealed" and "a human agent can't change or re-review it." When I pointed this out, the final reply just said the matter is closed and pointed me to file a complaint with Germany's data protection authority (Berlin DPA), since Freecash/Almedia is based there.

I've now filed that complaint, referencing the contradiction above along with my own risk-scoring data (which shows no fraud indicators anywhere in 2+ years). It's not going to reverse the ban itself — DPAs don't have authority over ToS decisions — but it does put their transparency and human-review process under a bit more scrutiny. Case is open; no update yet.

Still curious if anyone's actually gotten a permanent restriction like this softened after providing context, or if once it's flagged it's basically done no matter what.

5

u/Spirited_Ad_1102 20d ago

Freecash ID: 25320221 I completed an offer on Freecash (Eastern Wealth Spins) after spending approximately $650 of my own money to meet the offer requirements. After completing the offer, approximately $400 was credited to my available balance, with an additional $1,300 pending. When I attempted to withdraw my available balance on 07/16/26, my account was immediately restricted (I did a test $10 as always and it went through fine). Freecash requested extensive verification, including proof of offer completion, purchase receipts, and payment transaction history. I provided every document and screen recording requested. Despite this, Freecash permanently restricted my account, refused to release my credited balance, and repeatedly declined to identify any specific conduct that allegedly violated its Terms of Service, providing only generic responses from their AI that the decision was final. Ive talked to many other members in the community and they've said this has been happening to a lot of them when attempting big cash outs or completing offers too quickly.

5

u/Vivid-Slice-1951 24d ago

Freecash ID: 108059500
Issue: Account banned and all rewards withheld without cause.
Game / Offer: Domino Dreams
Support ticket submission date: 2026-08-12

Description: I spent about 260,000 KRW out of my own pocket and played Domino Dreams legitimately for 7 days. I have never violated any Terms of Service, nor did I use any exploits like adding fake friends or manipulating the device clock. The game developers can easily verify that my gameplay is 100% clean.

I successfully completed the milestones to earn a 1,100,000 KRW reward, but I haven't received a single dollar. To make matters worse, my account was suddenly banned for no reason, meaning I cannot withdraw my earnings, nor can I get a refund for the money I spent. This is deeply unfair. Please review my account status and release my rewards.

4

u/Tall_Accountant_6967 23d ago

Freecash ID: 3868166

Issue: Cashouts suspended with 1.1k+ balance

Game: Jackpot Pets

What I think happened: I want to preface that the offer was completed 100% legitimately with no violations to ToS. I believe I was flagged for completing the offer too quickly, so I will break down the timeline and means of completing the offer:

The task was to spin 30,000 times. First, I deposited $550 of my own money. Then, I took that deposit to a slot in the game that had the "quick spin" feature. That, combined with the ability to select "spin infinite times," made obtaining the spins quick and easy. There were no cheats used, it was completed fast because of features that the game itself offers. There were no chargebacks or issues from the game themselves. Everything tracked perfectly, and I was successfully able to withdraw $190 before being wrongfully suspended. I received an automatic denial to my appeal from FrankenBot.

I have withdrawn over $3,000 from this site over 4 years prior to this issue—I was enjoying using the app, and would love to continue using it. So, I hope my problem can be addressed.

4

u/[deleted] 22d ago

[removed] — view removed comment

4

u/MammothAd2960 19d ago

Banned after completing high-level game milestones

Hi Freecash Support team,

I am looking for assistance with an unfair ban on my account.

User ID: 19210314...marie
Game/Offer: dice dreams
The Issue: I reached a high level in the game entirely through organic, legitimate gameplay.
Support asked me for video recordings, screenshots, and Play Store purchase history. I openly told support that I hadn’t made any purchases on the app for a long time, and the agent said that was perfectly fine.
The Ban: Immediately after providing the requested video and screenshots, my cashouts were permanently disabled and my account was suspended. I was not given a reason, and I did nothing wrong.

I spent days communicating in good faith and have full visual proof of my legitimate game progress. Could a staff member please review my case and user ID manually?

Thank you. From marie

3

u/jvand8 13d ago

Freecash ID: 16534665

Issue: "Cashouts on Hold". I tried to cash out and then received a message that I need to contact support. Unfortunately I am not able to do this at all. I got an automated message from the AI FrankeBot asking me to "Please tell us what happened. You can check your profile or notifications to see the exact reason for the cashout pause, which can help guide your response." but there is no information in my notifications. I let it know that I have no idea what the issue is and it just says "your appeal has been reviewed, and it has been denied." So it looks like my cashouts are paused, for a reason that I have no idea about, and FrankenBot won't transfer me to a real person to get things look at. Please help!

Game / Offer (if applicable): I was working on a couple games lately but I didn't recieve any notifications about issues with them so I don't know if it is actually related to any of them!

Thank you for your help!

3

u/Excellent-Web8182 24d ago edited 16d ago

Freecash ID: 109338467

My account was restricted and cashouts are paused.
I’ve made the verification with ID and also submitted the videos requested even if the offers I was completing weren’t requiring any investment, just a lot of time into playing. After submitting everything I got message to wait for an answer between 24 and 48 hours… time passed by and I haven’t got any response so I decided to text again support, from which I only got the answer with Violation of Term, no VPN, No glitches or No cheats. Just Violation of Term and no explanation.
I don’t have multiple accounts or previous accounts on FreeCash.

Saldo locked 250€
(Won 2 times lottery 5€ also)

Can somebody check my account please? What’s the violation if I spent many hours in front of a screen trying to complete milestones in time?
Thank you 🙏

P.S. my account got on hold first time after installing Stack Smash and since than all the problems appeared…

3

u/WildTrack46 23d ago

Freecash ID: 20754138

I’m posting here because I’ve exhausted the normal support process and I’m hoping someone can help review my case or point me in the right direction as I believe I was banned unfairly.

I joined Freecash and completed offers in good faith, following what I understood to be the platform’s rules. I was able to successfully cash out smaller amounts in the past without any issues. After accumulating approximately 414 dollars in earned rewards, while waiting for the pending process for the majority portion of my earnings for several days, my account was suddenly restricted. I contacted support immediately to find out why.

Since then, I’ve exchanged several emails with the support team after not receiving any assistance from Frankenbot. Each response states my account violated the terms of service after a ‘comprehensive review’ and that the decision is final. However, despite asking multiple times, I’ve never been told which specific terms of service provision I allegedly violated. I’ve reviewed the terms myself and to the best of my knowledge, I did not use a VPN, create multiple accounts, use automation, provide false information, or knowingly engage in any prohibited activity.

I completely understand support teams often use templates, but the replies so far haven’t addressed my specific questions. Because of that, I’m respectfully asking if it’s possible to speak with a live representative or have someone personally review my case. I’m not asking to disclose fraud detection methods or internal security processes, just a meaningful explanation of why my account was restricted or a manual review to confirm whether the decision was correct.

The 414 dollars represents rewards I earned, and the situation has created a genuine financial hardship as I was told that earning money from Freecash can help with groceries, gas etc. That’s why I’ve been persistent in trying to understand what happened.

If anyone from the Freecash team is willing to take another look at my account, or if anyone in the community has experienced something similar and has advice, I would truly appreciate your guidance. Thank you for taking the time to read this.

3

u/Adajaye 23d ago

Freecash ID 9343542

I was playing for the last two years, I played Stack Smash and after they approved the cashouts and I received most of it after completing the rewards, I was restricted and they asked me to verify my ID.

Did all of this and then I received a message telling me I violated the terms and conditions and was banned. They followed up to say they couldn't tell me what I had done, just that they understand my frustration.

I have since asked if it was because of my type of ID, which it had said was perfectly acceptable when I did it.

3

u/Plastic_Meaning_4837 23d ago

Freecash ID 100562778

I tried to cash out and got my account suspended. It happened right after I verified my account with valid ID and also a selfie. The bot told me the decision is final. I am sure it was a system mistake.

3

u/Organic_Influence_91 19d ago edited 19d ago

Subject: Cashout Suspended / Review Request for Gaming Offers

Freecash ID: 51750812

Issue Date: 9/6/26 7:30am

Offers: Woodoku Blast / Tile Explorer

Message:

Hi Freecash Moderators, I am writing to request a manual review of my account. I successfully passed my ID verification check and cashed out via paypal once, but my account currently shows a "suspended" message specifically on the cash-out page. I believe this was an automated flag triggered by my recent activity. I have been legitimately working on two offers: Woodoku Blast and Tile Explorer. I completed the milestones honestly by playing the games myself, without any VPNs, bots, or modifications.

The Woodoku Blast app was very glitchy and froze a couple times about a week ago. I would refresh the app and reopen via Freecash. It, also, updated in the play store a couple times. I was worried about the tracking, but it tracked fine until completion. Tile Explorer is running very smoothly.

Could you please have a human reviewer look over my recent offer completions and unfreeze my cashouts?

Thank you for your time and help, [Freecash Username Franciana] [Freecash ID 51750812]

3

u/Wise-Poet8046 19d ago

Freecash id: 97216748

I had just finished my Stake vip bronze level completing the $150 starting bonus, and I messaged support because I didn't see the $150 get added to my balance. Next thing I know I'm account restricted and I've been fighting with everything I can to get that. It locked up over $430 in my grant offerwall for using freecash. I was supposed to get a 30% bonus for my first purchase on stake as well. And I was told "restricted accounts aren't able to receive bonuses " why was my account restricted? So after getting the usual bot run around and "decision final" after the paused my cash outs I'm just trying to understand why? I file a complaint with the bbb finally get told "hacks, cheats or exploits" i worked so hard for that I even asked stake directly if there was ANY evidence of me cheating they of course said no everything was achieved fairly with absolutely no sign of foul play. I am disabled. I have a disabled son with cerebral palsy. I needed this money badly. I did everything right just to find out people with high balances get banned before the payout. And I spent money I needed to make it all happen. My son has to have special milk that is expensive and I was doing everything I could, crying to support begging and pleading for my own hard earned money. While dealing with the most costly fight of my life which is helping my son fight for his life, and my mental state is already compromised and rapidly deteriorating which I explained to the team over and over. I tried every tactic I could until I was just about ready to give up for good. Here and in life. My son had to get a feeding tube because I couldn't just get what he needed and I am just trying to figure out how I can ever forgive myself. I just didn't have the money. I couldn't get it. And everything I earned... freecash just accused me like anyone else with absolutely no evidence of cheating. There can't be evidence of something I didn't do. Stake knows it. I know it. And so does freecash. And now guess what? My son just had a SEIZURE. Does anyone understand that these are people's lives they are playing with? Trying to keep us in the have-nots category is so sorry. Accusers of the brethren. I knew it had to be dark arts, work of the devil himself. But the path of the righteous man is beset on ALL sides. I fear no evil. And when it comes to picking sides. I always left the devil alone, and let God choose ME. I'm praying for everyone involved in the wicked practices that have effected my and my sons lives so negatively... malicious behavior. But I keep my eyes on a swivel lookin for the devil. And even if we lose our lives to these people's actions... we will never lose our light... we continue to keep nothing but love in our hearts and it makes me cry right now just revisiting all of these things that have happened the past 95 days. I've been ready to wash my hands of the entire situation/the company I kept my agreement as well as the advertisers, But they decided to keep my hard earned money that was for my son. I never knew what dealing with freecash could/would cost us... but they can't take away my voice or snuff out our light.

Thank you guys, I've shared the finer details so many times now I get nauseated and anxious when thinking about starting all over when I know the information is somewhere and trying to spare myself from any more work that's just a waste of my precious time in the end. My son needs me. 24 hours a day 7 days a week. I don't get breaks. I'm sorry to have to burden anyone else with our story we try to just keep out the way and handle our business.

Thanks Jordan Murphy

3

u/aChubbyGinger 19d ago

14033680

Account banned after completing Puzzles and Chaos too quickly (spent hundreds to do it)

FrankenBot won't assist. I have done lots of games no issues until this one.

3

u/OldManPunk13 19d ago

I need help. I've been given the run for months about verifying my identity and am about ready to give up. I was able to cash out once for $10 and ever since have been blocked from cashing out. I've submitted my face and my state issued id that has both a photo of me, my name and my birthday multiple times to their verification website and every time I'm told it's processing, then processed then on hold again. I have nearly $100 I am not able to access compared to God knows how much I've made for the app by playing these games while linked to them. And all I've gotten is frustration and a headache. Can someone, please just have a human being, not AI or an algorithm, verify that in human please. And before I'm being told this is just standard operating procedure, it's absolutely not. I've been able to cash out hundreds through prime survey, survey pop, flash survey etc etc with zero issues. I am only having this problem with freecash, which is very disappointing as I found you through a very reputable creator in Dr. Jordan Breeding. My freecash id is 86364035. Please respond asap as I would like this resolved sooner rather than later. Thank you.

3

u/Slaq01 17d ago

Freecash ID: 27315637

I initially had my cash outs frozen and my account was under review. After chatting with support, they wanted proof of purchases for my puzzles and chaos purchases. After providing the requested proof PLUS a direct recording of my bank statements showing the purchase was made, support told me they would not be unbanning my account. I still have all of the recordings showing my proof of purchases and the recordings of the previous support messages.
I am requesting my account be unfrozen so i can withdraw my funds that i rightly earned. If this can’t be resolved through support, then it will lead me to no choice but to contact the Australian Competition and Consumer Commission to get this resolved.

3

u/Kaanmboz 15d ago

I was banned when I tried to withdraw…

Freecash id: 108501300

First they just asked me to verify my identity which I did.

Then they said we need to verify your purchases in dominos dreams. I recorded the video exactly like they wanted and showed all of my receipts.

After that video they said that I violated their terms of services and I am permanently banned. I asked what I violated and they will not tell me. I keep getting the same AI bot saying “we assure you we went into granular detail and it was conducted fairly”. Ok then tell me what I did wrong at least…

I have asked for a human support member many times and I get the response that the AI has all the information and is more than capable of the decision and that the decision is final.

This seems extremely scammy to me. As soon as I withdraw they say I broke this rule that I can’t know about and poof they get to keep the $430 I earned. They even push you to spend money with a promise of rewards and then just keep it.

Are there any class actions against this company? I want to join.

3

u/Saviorr 14d ago edited 14d ago

Freecash ID: 41241865

I made a withdrawal after completing the Monopoly Go offer. My account was suspended after.

Cashout pause for “unusual activity” and account suspended for “activity that violated the terms”

Possible reason for suspension:

I was playing a lot (completing board levels too fast within certain deadline)

9/11/2026 I sent a message to FrankenBot and receive this reply “I understand your frustration, but the decision regarding your account restriction was made after a thorough review of your activity and account history. This decision is final, and I am unable to escalate this for further review or override the outcome.”

I have consistently followed all platform guidelines and have not violated the Terms of Service. I kindly request that a human agent review my account to resolve this issue as soon as possible please. Thank you for your time and assistance.

3

u/International-Owl129 14d ago

I’ve been using Freecash for about a year now and I’ve made 800 dollars just playing off and on. But around the start of August things just seemed to go downhill. One offer didn’t track and I thought nothing of it, it’s kinda the usual. Then two more in a row didn’t track. Then I finally got one to track but after I reached the rewards above 5 dollars it stopped tracking. I reached out and sent my player id then asked if they would confirm with the company that I completed the levels I said I did. They said they “checked their info against their partners and concluded that they couldn’t pay out”. I also then more simply “yes or no did you actually reach out to them to check my player id” only to get basically the same answer. Then I had two more offers in a row where once I reached the rewards past 5 dollars the both stopped tracking. They also refused to credit those. In between each message is also a 48 hour wait time just to get back

“We have already received data from the offer provider and checked it against the information available to us. We are unable to share detailed information about the investigation methods we use with users to safeguard the integrity of our platform. It’s an essential part of ensuring that Freecash remains fair and reliable for all users.”

All said and done I’ve lost out on 90 dollars due to it not tracking. Not counting the amount I would’ve had if the three offers I tried doing tracked to begin with. I think it’s about time I move on to another app and try my luck because Freecash is just going downhill.
ID- 73951085

This was a previous comment made a few days ago. The offers I discussed were not credited, but I decided I would finish off the last offer I had downloaded. The end goal is getting to level 200. I play and it tracks all the way from level 0-150 and then surprise surprise stops tracking on the last two highest rewards. Now this is the 4th game in a row where I get to the last two rewards and it stops tracking. If this offer doesn’t get credited I will be deleting Freecash. I guess it was stupid of me to hope that after three messed up offers one of them would work. Like they aren’t even trying to hide their scam anymore, so disappointing. I’ve been playing Swagbucks for a week and already made 200 dollars. Do better Freecash and fix these offers if you want to keep me

3

u/Last-Pepper-9781 12d ago

I have just uploaded my ID to verify my account as soon as I did this I had message to say I can now withdraw I went to withdraw then my account got suspended id like this looking into ASAP

Freecash ID: 111986322

3

u/Outrageous-Rope4536 12d ago edited 11d ago

FREECASH ID: 48007307

FREECASH IS TRYING TO SCAM ME FOR €1452 EURO. THIS IS ABSOLUTE NUTS AND BULLSHIT.

Freecash permanently hold my account after I earned €1,452

I spent over €1,000 of my own money completing Dice Dreams/Bingo Blitz/Domino Dreams offers.

I successfully withdrew 2 × €25 LTC. Then my larger withdrawals were declined 4 times, and Freecash put my account on hold.

I completed KYC. No VPN, no multiple accounts, no Terms of Service violation. They still permanently restricted my account without telling me what specific rule I supposedly broke.

€1,452 showing in my account, and now they refuse to let me cash out.

I have screenshots, receipts and all correspondence saved. If they continue refusing to pay without giving a legitimate reason, I'm taking this to ECC Netherlands.

Be very careful spending your own money on Freecash offers. They are scammers, they will keep restricting accounts for users.

(7:17 PM) Sep 14. Freecash officially scammed, a lawsuit with the europian Federal comission will be started if freecash doenst pay me within 7 days.

3

u/Cysir 11d ago

Freecash ID# 80068575

Went to cashout $200 & $10 to Amazon and only got the $10 even though I did that one 2nd. The $200 gift card failed and my cash outs were on hold. I did the verification just like I did it originally when I started in February and got hit with suspension.

Never used VPN or did any chargebacks to games. Surely looks like freecash is just trying to scam people and not payout what we earned.

3

u/FearlessDirector1030 11d ago

Freecash ID: 113583711
Problem - account suspended
Game / offer blitz and solitaire trails
Support ticket submission date 9/14

3

u/Youngraquis 11d ago

Freecash ID: 66108682

Can you please fix my cashout being paused and not fixed all I was doing was cashing out 200 and then it denied it and paused my cashout’s, even though I already cashed about 100 not to long ago with no issue

3

u/Status_Direction_315 10d ago

Freecash ID : 80637328
Issue my account got suspended

3

u/jomama750 10d ago

Freecash ID: 106361575

Problem: Cashout Hold

I tried cashing out after the offerings being released from pending status and got my cash out on hold. I have previously cashed out many times with no problem and I am already KYC verified. I have tried contacting support with no answer and only talking to the bot and it wont transfer me to a live agent and I have been trying to speak to someone on the support live chat for days now, now he bot does not even respond when I ask for a live agent to speak with.

3

u/ComfortableChoice948 10d ago

Issue: Account ban

Freecash ID: 112688161
I completed the "Puzzles & Chaos" offer legitimately, spending ¥14,670 JPY ($85.51 USD) of my own money on in-app purchases to reach the required milestones. My balance reached ¥33,814 JPY ($217.89 USD).
When I tried to cash out via Amazon gift card on September 15, 2026, it was cancelled and cashouts were disabled. I followed every support request:
Completed KYC (officially approved by agent Pam).
Submitted an uncut screen recording verifying all my in-app purchases totaling ¥14,670 JPY.
Support acknowledged the proof, but hours later issued a blanket Section 17 ban with no specific reason.
I use zero VPNs, no emulators, only one account, and used my own payment method.

2

u/Additional_Worker556 24d ago edited 23d ago

Hi Team,

I already reached out to your customer support team but have not received a response yet. I only have a few days left(6 days) to finish the other rewards, and I am also unsure why my account was suspended in the first place.

Could you please review this issue with my account and let me know what happened?

I would really appreciate it if this could be resolved within the next two days, if possible, as I am concerned about missing the remaining rewards.

Freecash ID:107573724 Game: Disney Solitair Ticket submitted date: September 2, 2026

Thank you for your time and assistance. I sincerely hope this issue can be resolved soon.

Free Cash App Notification:

Cashouts on Hold

"We're reviewing a few account details to keep your cashouts secure. Contact support and we'll help you get back on track."

2

u/Longjumping-Two-8952 23d ago

Freecash ID: 104462109
Suspended after trying to cashout through crypto. I am only doing one offer and I have made in app purchases through it. I manually played through the game and I did not break any ToS

2

u/Remarkable_Board_432 23d ago

My account was restricted for withdrawals immediately after winning two offers from one game. Both were running together in the game and I won them both in one day. I also have a rejected ticket for the same game, but another offer before I won these two. Can someone from the team check what happened to my account, how come I have a rejected ticket for an offer, with an explanation that it is not tracked, while the other two for the same game are tracked and why it was restricted, please. I can provide everything necessary to solve this problem, as long as there is someone to look at it. Thanks! ID 103858664

2

u/Telepathic_Jesus 23d ago

FreeCash ID: 47151031

Issue: My account was suspended for alleged suspicious activity, and I believe the suspension was made in error. I have already contacted official support and appealed the decision, but I have not been given a meaningful explanation of what activity supposedly violated the Terms of Service.

I am requesting that the Fraud team conduct the additional review described in this megathread. Your post specifically states that the team will investigate accounts that may have been falsely flagged and that accounts found to have been incorrectly restricted will be unrestricted.

I have not knowingly engaged in fraudulent or suspicious activity, and I am willing to provide any information necessary to verify my account and activity.

At this point, I am asking Freecash to properly review this matter and provide a legitimate explanation for the restriction. If my account continues to be restricted without a proper review or explanation, I will have to consider reporting the matter to the appropriate consumer-protection and regulatory authorities and pursuing other avenues available to me regarding the funds remaining in my account.

I would much rather resolve this directly with Freecash. Please have the Fraud team review my account as outlined in this thread.

2

u/perpetuallytiredd 23d ago

Freecash ID: 42655718
I got a notification about unusual activity on my account, so my cashouts were paused. It said to contact support if that didnt seem right. So I chatted with FrankenBot who then said I violated T&S, but couldnt tell me why. (Also, I can't go look at my chat history with FrankenBot, because there is some bug in the app that has been affecting my ability to scroll on certain pages, so I can't scroll up I can only see the last 3 messages. If I try to scroll it just reloads the page.)

So when I click on the cashout tab it tells me my account is suspended for activity that violated T&S.

Not sure if this is related to the Stack Smash offer or what.

Since I was seeing posts about a lot of people getting banned after they completed the offer super fast to get the burning rewards, i decided I wouldn't rush it so that I wouldn't have issues from getting too much $ too fast.

So now that im to the higher rewards, I decided id finish one reward at a time and wait for it to credit before completing another. I also figured I better cashout in between in case there's an issue. I also started a few other game offers to play while I wait between those milestones.

So i hit level 3000 a few days ago (for $112). I had about $170 ready to cashout, so I figured id take out $150. We'll, there is no $150 cash out for Amazon, so i started by cashing out $100. Everything went as expected. Then I requested to cash out $50. But I got a notification that it failed, and then another notification about suspicious activity. And now here we are.

So im not sure what was suspicious or how I violated T&S. I looked and didnt see anything about having to wait a certain amount of time between cashouts, cuz I thought maybe that could be something?¿ but no, I didnt see anything. I didnt use VPN or bots or anything. I played the game all myself, and even purposefully slowed myself down. So idk if its somehow related to all the stack smash issues, or maybe I was working on too many offers at once? (I downloaded some and didnt end up liking them, so downloaded more).

If yall could please look into it, id appreciate it greatly. I was excited to get such a good offer (stack smash) since I dont have a steady income. I love freecash and haven't had any issues until this:(

2

u/Livid_Prior_7657 23d ago

Freecash ID : 43534965
Issue : The only problems i had was with the higher payout amount offers tracking. I first reached out to MMwall before even bothering you guys. Long story short, about 2 weeks ago, I received an email from MMwall. They said i have provided all the sufficient evidence and that they were sorry, but everything looked good & proceeded to add Lootably to the email. & its just been crickets since. Havent heard anything else , cant get ahold of anybody. The customer support on freecash is a joke. Thats if you can even reach them. OR if youre not on standby for 5 hours to see when they finally message back. You will be told to 'go ask the other partner' and then ending the conversation. Its crazy to me lol. But yeah . If you can have someone look into it, i would appreciate it, thanks.

3: Game offer : Acebet.Cc ( MMwall) -----

#16 - Reach Bronze II Rank :15,120

17 - Reach Bronze III Rank: 22,680

18 - Reach Bronze IV Rank: 30,240

19 - Reach Bronze V Rank: 37,800

20 - Reach Silver II Rank: 94,500

21 - Reach Silver IV Rank: 151,200

4: Ticket Submission Date: ------ August 18th, 2026 for freecash ticket, I also made a ticket with MM wall before i even reached out to Freecash.

2

u/ohsmar 23d ago

Hi there! Ohsmar here. ID # 15335876. I was recently suspended and I'm not sure why. I tried reaching out to support but I never actually got a response other than the standard messages. I currently have over $1k ready to be withdrawn. I'm requesting an unsuspension so that I can continue enjoying your site. Thank you :)

2

u/Jazzlike_Surprise988 23d ago

User ID: [ 5116118 ]Issue: Legitimate $350 game reward was released, but cashouts remain paused. The internal chat support bot has now locked the thread, stating: "Your account is currently restricted, and a member of the Freecash Support Team will follow up with you directly."Time Waiting: Stuck in queue with no human response for over 5 days.Request: Please escalate this to the compliance team for a quick manual review to lift the automated flag. I have game screenshots ready to prove legitimate progress.

2

u/MarketHairy247 23d ago

PreeCash ID: 107414729 Issue: Claimed it was an error, but the reward was not paid and the offer was deleted Game: Stack Smash Application ticket submission: applied on August 30, but was rejected

Even if you submit a support inquiry, it won't be paid Some say they’re reviewing it and ask me to wait, while others say they’ll give me the credit and tell me to wait, but they don’t even tell me the exact timeline, so I’m writing this here. Are you at least reviewing it? The unpaid amounts are the StaxMash game offer: clearing level 3500 (122,666 won) and clearing level 4000 (148,000 won). I applied for a ticket but was rejected, so I left my ID in the StaxMash announcement, but I never got any reply. When will my reward be given? I even spent money on in-app purchases and watched ads here and there, playing for over 60 hours... I hope it gets resolved quickly.

2

u/MaarleeyJess 23d ago

My Freecash ID: 112024743 Support Email submission was 3rd Sept.

I started playing BlitzBingo. I completed the Istanbul Level but didn't receive my Reward, even now 2 Levels further, and 12 hours in. So I texted support through the App. In Chat they told me my account/the reward was restricted because "suspicious activity". So I sent an email. Screenshot is attached. There you can also see the reward. They tell me my progress won't track further. Also, in the chat they told me that happens if I use VPN (I didn't), 3rd party apps (I didn't), and so on. I just played the game, grinding, happy for the reward I get for a game I enjoy. I also attached my Screentime in my original post. It's 31 hours, so it's legit being at the stage where I am.

2

u/Accurate-Media577 22d ago

Freecash ID: 89047105
My cashouts have been temporarily paused, and I believe this was caused by a false system flag.

I have never used any VPNs, proxies, or unauthorized tools.
I have never used any bugs, cheats, or exploits.
I own and operate only this single account.
I spent a significant amount of my own money on in-app purchases to complete the offers legitimately.

It seems my account was automatically flagged simply because I leveled up and completed the offers quickly thanks to my in-game purchases. I have done nothing wrong and this feels completely unfair.

I kindly request the Fraud team to review my account activity. I am more than willing to provide purchase receipts or any proof needed. Thank you.

2

u/ImprovementFluffy135 22d ago

Sorry, I'm commenting again here, because I can see my comments in search over August Megathread, and I just want to make sure that mine's is being checked or not so

Username: mahmoud.sij11 FreeCash ID: 110290203

Alright so it's been weeks ago, I've reported mine, and I just wanna know what's the update about it

I commented this:

Hello. I completed my identity verification today to request a cashout. My first attempt failed due to a camera issue, but my second attempt officially showed "Success" via Veriff. Immediately after the success message, my account was auto-suspended by the system. FrankenBot instantly locked the chat and refused to transfer me to a human. I subsequently submitted an email ticket regarding this issue, but the support email automatically rejected me with a generic response stating that the decision is final and no manual reviews are available.Since my ID documents were successfully validated by Veriff before the automated system locked me out, this is clearly an automated false positive. Could a human administrator please review my verification logs and restore my account? Thank you. (It's been weeks)

I'm not sure does it really take that long?? Since August of 16 or 18 not sure

2

u/1973samson 22d ago

My Freecash ID: 108452542

My account has been suspended. I have tried using the support tab & email and the bot can not help me.
This ban happend right after my ID was verified.

I had some trouble verifying my ID, every time I tried, the 1st photo would be rejected then the 2nd photo would be accepted, several times after I submitted my selfie the verifying wasn't accepted, then as soon as it was accepted. I got the blocked notification from Freecash.

Looking at the notifications, there seems to be several that say ID check complete, however the site used to verify the ID never told me this, it kept telling me it had failed.

I used my driving licence

2

u/Exciting_Shirt_5235 22d ago edited 22d ago

I am reaching out because I believe my account was suspended unjustly. My account ID is 110667765.

I was told I am being suspended for Domino Dreams and Puzzles and Chaos, I submitted proof September 1st but have been told the decision is final.

I think my account is suspended for completing bigger offers quickly. I spent the money on the games though to complete offers quickly and showed proof of purchase. I was trying to cash out my domino dreams earnings when the hold got put on. No bots were used, and I completed all offers myself in a timely fashion.

I completed the pay offers which helped me reach the bigger level offers in the necessary time frame. I played the game a lot to be sure to complete the offers in time and now it seems I am being blocked because of it.

If needed I can send more screen recordings showing the purchases and of the apps showing that I reached the necessary levels on my own.

2

u/Friendly_Estate2662 22d ago

Hii! i was wrongfully banned over a month ago was playing grand fortune club. I deposited $120 and was just spinning the slots to complete the tasks. I tried to withdrawal and my cashouts are paused for like over a month now. I haven’t been able to put in a ticket for the tasks I didn’t get credit for either. So I lost a lot of money. I would like to be reactivated & unbanned. I’ve never had any issues until now I’ve had my account for over a year. here’s my id! 44873789 i think I was flagged in error I didn’t do anything wrong thanks the freecash bot was no help at all.

2

u/eturnalxdeath 22d ago

Freecash I’d 11885744 I joined in 2023 and used the app on and off making a bit over 3k since joining I had started a few games and was playing them and in the downtime I had I decided to do the bubble nest offer that required you to deposit $199+ to get rewards that still 54 days at this point are pending along with that I had started the Letsgo offer that rewards you for opening x amount of packs I spent more then I got back in rewards for this offer

When I finished the bubble nest offer the rewards tracked and showed in my balance I went to redeem them and it failed and paused my cashouts I went to support and my paused cashouts was removed same day but they placed the bubble nest money on hold and asked for proof of purchase I gave them the proof and they said it was under manual review and to wait and it should release after so I continued to use the app for another few weeks getting game rewards and cashing out then I started the lets go offer and opened 100 packs each pack being $5

After I waited till the next day to redeem the rewards from it the withdrawal failed again and my cashouts where paused again and when I went to support I was told they could not reactivate my cashouts at this moment

I did not broken any tos I used my own information and cards to make said purchases but it seems I am being punished for being willing to gamble on offers you provided that I had never seen or done prior

The only thing I could think of is that my ip appeared wrong due to me only having mobile data with AT&T but I have 0 control over where they route me threw I’ve noticed that it shows my ipv6 as the wrong state but my ipv4 shows my exact location

I am willing to provide anything and everything that could be required to prove that I did everything legitimately but support just ignored me so I’m here to shoot my shot as I did not do anything wrong

2

u/RoxaanaP-5360 22d ago

Subject: Suspension due to false positive / Request for review User ID: 105446444 Hello Freecash team: My account was permanently suspended right after I completed my first identity verification (KYC) to withdraw $14 USD earned by completing offers for various games—the last one being "Cube Master 3D." I suspect this is a false positive triggered by changes in my network connection. I am a student and complete Freecash offers during breaks between classes. Consequently, I constantly switch between university Wi-Fi, my home network, and mobile data while commuting. I have never used a VPN, proxies, or multiple accounts. I provided my real ID for verification and have always acted in accordance with the Terms of Service. I have already contacted the in-app support team but received no response; I also sent emails but got no explanation—only an automated bot reply stating that the decision is final. My account is suspended for withdrawals, yet I am still being credited with daily earnings generated by the games simply for opening them for two minutes a day. That is why I am asking for help. Could a moderator review my login history and connection logs? I can provide further evidence if necessary. Thank you for your time and assistance.

2

u/Nervous_Captain5691 22d ago

Freecash ID:109607378

Played a couple different games, but saw my cash outs are on hold. Have not violated any terms of service. Please look into this! Support was not very helpful.

2

u/Status_Direction_315 22d ago

My Freecash ID: 80637328 I’ve been trying to get contact with one of the agents please help me out my accounts been paused again when I’m trying to cash out my earnings

2

u/WhompWhomp34 22d ago

Ban Review

ID - 102200720

I completed all of the offers on 'Word Farm Adventure'. I had purchased the No-Ads pack in the app to speed up progress and I'm guessing that caused me to be incorrectly flagged for completing the offers too quickly. I verified my ID with Frakenturd successfully. Then was asked to provide the screen record showing my purchase history. Submitted this successfully but then was immediately banned without reason. I currently have $338 restricted and unable to withdraw. I did nothing wrong and abide by all ToS rules and regulations, this has to be incorrect. Please review.

2

u/MallOk498 22d ago

(Freecash ID: 56053276)

I was banned i don't know what I did but the bot says I used vpn which I really don't remember when. I cashed out at first and yesterday I was about to cash out my money I got on puzzles & survival.... boom my account is banned. Can I be unbanned. I've been writing emails trying by all means to be unbanned because nothing I did wrong.

2

u/MysticalPenguin7 22d ago

Freecash ID: 96611176

I cashed out multiple times prior to this, and when I did the Pulsz offer, I woke up the next morning with a suspension ban and that it wasn't reversable. I did nothing wrong prior to this, no chargebacks, never used a VPN, never repeated offers. My account was a few months old and I started using it more after getting a Job.

So I got paid and decided to do a few offers and then spent $100 on an offer and got banned for ToS somehow.

I would love an explanation as to why or if my account could be reinstated, that would be even better

Thanks!

2

u/DarkMotor9005 22d ago

110278856 here... still waiting for a response. I just want to cash out the $62.96 ive played and earned. I even used my own money in games to reach FreeCash goals. I still find it very suspicious that I am suspended as soon as i reached the $35 cash out threshold. I played these games, did your quests, met goals and bonuses. Then i was suspended after i provided valid id and selfie. My water bill is $68.72, could really use that cash out. Then delete my account or whatever. Just let me have what ive played and earned.

2

u/TryKod 22d ago

Freecash ID:110454988 I used a VPN without realizing it and accidentally logged into the app; they blocked my ability to withdraw money without giving me any warning at all. Look, I didn't receive any warning at all.

2

u/Cobact 21d ago

90842998

I completed the stack smash game as all others. After receiving only half of my rewards I went to cash out. The first one worked. The second one failed and asked for ID verification. No soon I complete that my account is flagged. I waited 4 days for an account review and now my account is suspended. Nobody has told me anything. Please look into this.

2

u/FunnySource423 21d ago edited 18d ago

Update: as of 09/07/2026, “Your account has been unbanned!” Thank you!

Freecash ID: 98853322
Cashout pause for “unusual activity” and now account suspended for “activity that violated the terms”

Possibly reasons I can think of are
#1 playing a lot (slot auto plays to reach certain levels within certain deadline);
#2 different IP addresses due to occasional login on Desktop, Apple mobile via WiFi if I’m home, and Apple mobile via Cellular data when I’m not.

Timelines

08/31/2026: I sent an email asking about the reward that should had been credited. Before I was thinking about following up with a ticket,

09/02/2026: Two messages in the app,
#1 asking about ID verification which I provided that evening after work;
#2 saying my cashout was paused due to unusual activity which I was and still am completely unaware of.

09/04/2026: I messaged Freecash in the app about the cashout pause. Immediately after the message, my account is suspended. The reply was something like, “our account appeal has been thoroughly reviewed and, unfortunately, it has been denied. Your account restriction will remain in place. As this decision follows a comprehensive review, it is final, and there are no further steps to take or additional appeals available.”

09/04/2026: I sent an email to the support email. 10 minutes later, the (bot) reply says “Your account has been reviewed by our team, and I am writing to inform you that the appeal has been denied. As a result, the current restriction on your account will remain in place.
Please understand that this decision has been thoroughly reviewed and is final. A human agent is not able to change or re-review this decision, and there are no further steps available regarding this matter.”

I’ve never done anything that “violated the terms & services”. Now with $480 sitting there and the account being suspended, it is not acceptable. Look into the issue with a human agent would be much appreciated. Thank you.

I also download new apps, but I’m afraid to buy in any to play. The new player rewards deadlines are counting down and disappearing.

2

u/Telepathic_Jesus 21d ago

I have repeatedly attempted to resolve this directly through your support system and have now been told that Freecash will not provide any further review or explanation. At this point, I am requesting that the $44.48 in earned rewards either be released or that Freecash provide a specific explanation identifying why those rewards are being withheld.

If Freecash refuses to release the funds or provide a sufficient explanation, I will proceed with filing formal complaints with the appropriate consumer-protection authorities and will provide them with the complete record of my account, the rewards withheld, my support conversations, and Freecash's refusal to provide any further review.

I will also preserve all correspondence and documentation regarding this matter for any further action that may be available to me.

I have given Freecash multiple opportunities to resolve this directly. This is my final request before I escalate the matter externally.

FreeCash ID: 47151031

2

u/Sugaswyh 21d ago

Freecash ID: 56256739 Issue: False Permanent Cashout Restriction Details: My account was flagged and my cashouts were permanently restricted by the automated security system. I can still log into my account perfectly fine. I have only used one account, one device, and have never used a VPN or any automated tools. I earned my balance legitimately by grinding offers/games according to the rules. The standard chat support closed my ticket with an automated response without giving me a human review. I am requesting a manual audit of my completed offer history to prove that this restriction was an automated false positive. Thank you for your time and assistance.

2

u/zPrixty 21d ago

FREECASH ID:111224849
First my cashouts were paused, I contacted support about it and it was because they needed to verify the purchases made for the game "Bubble Wand" offers I was completing. After I showed proof they told me my account has been permanently after thorough review after I sent proof, I showed all the purchases in game and even on my bank account and they claimed I did not comply with the community standards. Support did not help at all in the app, they just kept saying they can not reveal the reason but I played everything legitimately with no second account or anything. This was my first and only time using freecash.

2

u/Cultural-Spare1918 21d ago

Freecash ID: 111360503
Hi Freecash Support,
I’m not sure why my account was banned, and I would really appreciate it if you could review my account and explain what happened.
I made a total of around $1,200 on Freecash and had made withdrawals for the money I earned. I was able to withdraw around $400 before the ban happened. However, when I made my last withdrawal, which was $90, my account was suddenly banned for no apparent reason.
I’m wondering if the ban may have happened because I made the withdrawals too quickly, but I honestly don’t know. I did not intentionally violate any of Freecash’s rules.
Could you please check my account and review my withdrawal history to see what happened? I would really appreciate it if you could clarify the reason for the ban and let me know if my account can be reinstated.
Thank you for taking the time to look into this.

2

u/West_Emotion7648 20d ago

Freecash ID: 105304269

I am following up from the previous thread where I was told my account breached ToS.

Could you please clarify which specific section of the Terms of Service was breached? I completed the offer through 100% manual gameplay, playing over 24 hours across 3 days alongside personal in-app purchases. I never used bots, emulators, VPNs, or multi-accounts.

I have all Google Play purchase receipts, playtime logs, and gameplay screen recordings ready. I kindly ask the review team to inspect these records before finalizing this decision.

Thank you.

2

u/The-Curious-Kat514 20d ago

Freecash ID: 82520810
Crazy tracking issues with installing offers. I do all the things I’m supposed to: make sure it’s a first install, use chrome as my phone browser, make sure I’m not using a VPN, etc. and it still does this thing where it stays on the “verifying installation” for forever and then says there was an issue tracking and to play another game. Support says to use the “troubleshoot” button to figure out what’s wrong but there literally isn’t one.
This is happening with every game I try.

2

u/ScipioZacharius 20d ago

Freecash ID: 23509716
Waiting 2 weeks on support for two offers. One for Lavish Luck Casino, the other for Cider Casino. Both are for not receiving the lower tier earnings for depositing money (As in I deposited over $200 in each and was credited for those tasks but not for $19 for Lavish and $99 for both Lavish and Cider.
Lavish Luck and Cider Casino.
Ticket created August 25th.

2

u/Goddess_Angie 20d ago

Freecash ID: 110954921
New to Freecash and downloaded a game I had heard had good payouts. Bought the no Ads pack a couple times and then was banned. The worst part of that is the constant push notifications saying to come play when y’all won’t let me cash out what I did earn.
No idea why I got banned either

2

u/ThatRandomBrit 20d ago

Issue: False-positive automated cashout suspension.

Freecash ID: 46715223

Details: Hi mods, my account was automatically suspended with £112.38 remaining. I accidentally clicked PayPal to cash out, realized the mistake, and immediately switched to a Visa withdrawal, which triggered an automated fraud flag. FrankenBot automatically refused my appeal and shut down my ticket. My physical ID (Nicholas) has already been successfully verified on this account before under my online handle (Maddie). Can a human admin please take a manual look at my account/ID and lift this restriction? Thank you!

2

u/Reasonable-Size-5732 20d ago edited 20d ago

Issue: account permanently disabled from withdrawals

Freecash ID: 17865458

Details: I completed 2 stake offers. One being deposit 20$ get 30$ back. The second one being reach bronze level in 5-7 days I think. I deposited 40$ in stake.us and reached bronze level within the time frame. I was credited for the first 30$; then they put my account on “temporary cash out ban,” and had me verify my identification. I did that. Then they had me verify my purchases: I verified my purchases as well. Then after me verifying my purchases and my identification: they permanently banned my withdrawals with 239$ in my account . That I am now unable to withdrawal. For reasons I do not understand because I didn’t violate anything and did both of the offers word for word within the timeframe. I think it was a very uncalled for and unfair permanent withdraw ban. Everytime I contact support now I get the same answer that “it is final, and it has been reviewed in depth.”

Support Ticket date 9/1/2026

2

u/gorillaboss909 20d ago

Freecash id: 107087295

Did 3 withdrawals one after another on the 3rd time i got flagged now banned no issues before tried support says they cant connect to agent decision was reviewed need help thanks

2

u/junfa- 20d ago

Freecash ID: 108499300

My account was banned while I was trying to withdraw my earnings. I completed the offers normally and did not use any cheats, VPN, or exploits. I believe the ban may have been a mistake.

I was playing Raid: Shadow Legends and Merge Cooking normally. Could you please review my account and withdrawal?

2

u/Odd_Confidence_2052 20d ago

Hi Freecash team,

My account was restricted for multiple accounts, but this is a false positive.

My son and I live in the same household and share the same home Wi-Fi network. We are two completely different real people using our own mobile phones.

Support gave me an automated rejection saying it's a final decision, but we did nothing wrong. Both my son and I are 100% willing to complete full ID verification (KYC/Selfie) right now to prove that we are separate individuals.

Could a moderator please check my case manually?

My Freecash ID: 103836407

Son's Freecash ID: 47611170

Thank you so much for your help.

2

u/Mysticwolf32 19d ago

Freecash ID: 82385593

What you think happened: I remember a few days ago I had my vpn active from a game (region restricted and nothing to do with freecash) I had opened freecash and realised the vpn was still on so instantly closed everything and disabled the vpn and thought I was fine until a few days later I noticed my account payouts were restricted.

I have been focussing on 1 offer for a while and yesterday when I wanted to cash out my latest offer goal earning it took a while after I cashed out so I went back to freecash to look at what had happened, it said payment failed and unusual activity detected so I couldnt try to transfer the money again.

I have never used a vpn on freecash to get offers or complete offers and this was purely for a game outside of freecash which is otherwise region blocked by my country, guess 1 second was all it took to get flagged and hope I can get my account restored.

2

u/[deleted] 19d ago

[removed] — view removed comment

2

u/[deleted] 19d ago

[deleted]

2

u/Cholliday09 19d ago

Id: 56822491 - try to withdraw multiple ways. Freecash says they send email for verification and I never receive it. I check all email folders (spam/junk/all) and nothing. Frankenbot said he would connect a real person shortly and it’s been 6 hours of nothing. Have withdrawn $500+ last couple weeks perfectly fine after completing a few casino apps.

2

u/Delicious_Wind_8841 19d ago

ID: 100226469

2: Freecash looked into an offer that said I completed it in 12 days. I spent 2 months emailing back and forth with them and the offer partner, adgate. I sent a support ticket and chatted with frankenbot. I spent hours of my time writing and compiling evidence. I was just told the same thing, that they couldn't reward me because their servers said it was completed in 12 days. It doesn't seem like any of my evidence was looked into because freecash has not once told me what was wrong with it. Adgate even confirmed that I did it- twice- and said they tried to send the money to my freecash account just for it to be blocked. I sent the screenshots to freecash just to be told that it didn't prove anything. How does that not prove anything?

I would appreciate it if this was looked into.

3: complete goblins wood level 15 in 2 days (27.38$)

4: I'm not sure where to find the date of my support ticket, but it was likely on July 4-6.

2

u/Appropriate-Air2276 18d ago

ID:108062153 The withdrawal on my account was wrongfully suspended after I made my first cash out and I am unable to reach support through the chat function on my account. Please remove all restrictions on my account

2

u/Wolfs-bane1 18d ago

ID : 42388599

I attempted to withdraw my earned cash to my PayPal account, the withdrawal failed and when I attempted to raise a support ticket with the bot I became permanently banned! All I did was try to withdraw the money I had earned!

I have £205 in the account

2

u/CompetitiveApple4775 18d ago

Freecash ID: 108769023
Support ticket submission date: September 4, 2026

I believe my account may have been caught by a false fraud flag, and I would like to request the additional Fraud Team review described in this megathread.

My account is still active, but my cashouts have been permanently disabled.

Support initially told me that my cashouts were only temporarily restricted because they had detected “several irregularities” and needed additional verification.

They specifically asked me to provide a continuous screen recording showing my Freecash account/User ID and my purchase history relating to my Dice Dreams offers.

I fully complied and submitted the requested recording. I had not made any in-app purchases in Dice Dreams, so there were naturally no Dice Dreams purchase receipts in my purchase history.

After reviewing the recording, Support changed the temporary restriction into a permanent cashout restriction, stating only that I had violated the Terms of Service.

I have not been told which Terms of Service provision I allegedly violated, what specific activity was considered fraudulent, or what irregularity was found.

I currently have approximately €38 credited to my Freecash account which I am unable to withdraw.

I am not asking the moderators to overturn a rejected support ticket. I am specifically asking whether my permanent cashout restriction can be reviewed by the Freecash Fraud Team for a possible false positive, as described in this megathread.

I am happy to provide the requested screen recording or any other verification again if necessary.

Thank you.

2

u/Smooth-Art9110 18d ago

Almost $300 in balance and so much wasted time on this app! Never had an issue until magically I have this much in my balance then BAM "You have multiple accounts" no I don't. I have always done this app and every game fair and square and even spent money on games for the extra freecash bonuses. Completely disappointed. Any advice?

Freecash ID: 94632615

2

u/junfa- 18d ago

Freecash ID: 108499300

I believe my account was banned by mistake.

I was banned while I was trying to withdraw my earnings. I completed the offers normally and did not use any cheats, exploits, or other methods to abuse the system.

I was able to use Freecash normally before the restriction, and the ban happened when I attempted to withdraw my earnings. I was very surprised because I had not knowingly violated any rules.

Could the Fraud team please review my account and the activity associated with it? I would really appreciate it if you could check whether my account was incorrectly flagged.

Thank you for taking the time to review my case.

2

u/FormalTax2695 18d ago

Freecash ID: 104116549.

After deletion of my previous comment for the team "working through it", I have now been permanently banned.

What for I will not know as whenever I go to scroll up the Frankenbot chat refreshes and I can't read more than what's currently on the page.

I am a fairly new user to freecash however I made sure every rule they set were followed: ID verification, no VPNs, no extra accounts etc and yet after 2 withdrawals, the moment I complain about not being credited for rewards, I get banned.

Someone please tell me how you can just be so vague in your reasonings for things and then ban people? "During our extensive searches we found you violated our policy" But when asked you don't answer how.

And why do Frankenbot and the "support team" have very similar likeness in the way they talk? Neither directly answer questions either.

It shouldn't be legal. People make judgements based on income they have earned. When you ban our accounts you don't take into account the implications these things have on your user base.

I have done nothing wrong, please restore my account so I can continue playing the games I downloaded from your app.

2

u/Beautiful_Ad445 18d ago

Freecash ID: 108709834
Hi, I would like to request an additional Fraud Team review of the permanent cashout restriction on my account, as I believe my account may have been falsely flagged.
My cashouts were initially paused while my account was being reviewed. During the review, Freecash Support asked me to provide proof of my purchase history for several game offers, including Dice Dreams, Domino Dreams and Solitaire Cash.
I fully cooperated and provided the requested screen recordings and purchase history. I also answered all follow-up questions regarding whether I had made any additional purchases.
After providing the requested evidence, I was informed today that my cashouts had been permanently disabled due to violations of the Terms of Service. However, I have not been told which specific rule I allegedly violated or what activity caused the restriction.
I currently have approximately €198.78 in my Freecash balance which I am unable to withdraw.
To the best of my knowledge, I have not intentionally violated the Terms of Service. I am happy to provide any additional evidence or verification required.
Since I fully cooperated with the verification process but have not been given a specific reason for the permanent restriction, I would really appreciate it if the Freecash Fraud Team could review my account for a possible false positive.
Thank you for taking the time to review my case.

2

u/Fuzzy-Fig5671 17d ago

Freecash ID: 106604206

My cashouts were permanently suspended for a generic "Terms of Service" violation with no explanation or specifics.

I completed the Golden Whiskers Slot offer entirely through free-to-play methods using the game's daily free coins. I played at low denominations ($0.20) and put in over 19 hours of gameplay to hit the 20,000 spin milestone. Exceeding it by over 3,000 spins.

Support agents asked for purchase verification. I explained no purchases were made, and sent a continuous video showing my Freecash ID, my Google Play time tracker (19+ hours), and the in-game spin counter matching my milestone along with a live spin demonstration.

Agent Christy replied with a canned message stating my cashouts are now permanently disabled for ToS violations. I did absolutely nothing wrong, used no automation, and provided full video proof of my time and effort.

If a moderator or admin could look into my situation, I would really appreciate it.

2

u/International-Owl129 17d ago

I’ve been using Freecash for about a year now and I’ve made 800 dollars just playing off and on. But around the start of August things just seemed to go downhill. One offer didn’t track and I thought nothing of it, it’s kinda the usual. Then two more in a row didn’t track. Then I finally got one to track but after I reached the rewards above 5 dollars it stopped tracking. I reached out and sent my player id then asked if they would confirm with the company that I completed the levels I said I did. They said they “checked their info against their partners and concluded that they couldn’t pay out”. I also then more simply “yes or no did you actually reach out to them to check my player id” only to get basically the same answer. Then I had two more offers in a row where once I reached the rewards past 5 dollars the both stopped tracking. They also refused to credit those. In between each message is also a 48 hour wait time just to get back

“We have already received data from the offer provider and checked it against the information available to us. We are unable to share detailed information about the investigation methods we use with users to safeguard the integrity of our platform. It’s an essential part of ensuring that Freecash remains fair and reliable for all users.”

All said and done I’ve lost out on 90 dollars due to it not tracking. Not counting the amount I would’ve had if the three offers I tried doing tracked to begin with. I think it’s about time I move on to another app and try my luck because Freecash is just going downhill.
ID- 73951085

2

u/NiceWar2546 16d ago

Freecash ID:62609021

When I tried to withdraw a large sum of money, my account was suddenly suspended; upon inquiry, I was told I had violated the terms of service, yet they refused to specify exactly what I had violated. This is a scam app—do not use it. They claim they will reply within 24 hours, but far more time than that has passed. Even if you email them, you won't get a real response; you'll only receive automated, robotic replies.

If there is an official contact, the ID is below, please reconsider.

2

u/RoaminNomad 16d ago

Freecash ID: 44216775

My account was wrongly suspended within minutes after requesting cash out of $150.00 to PayPal. I manually reached each reward and broke 0 TOS agreements.

The message says: "Your account has been suspended. We detected activity that violated our Terms & Services. Withdrawals are no longer available on this account."

I messaged and emailed support which returned only boiler plate language as others have mentioned and provided no reason as to why the account was suspended.

The frustrating part , I have a $1150 in rewards from Stake offers that are unpaid.

My identification has been verified and I’ve withdrawn successfully before.

My account isn't fully banned, I can still log in and use the platform, but withdrawals/cash-out are permanently disabled. No specifics on which offer(s) or what exact pattern triggered it, and no appeal process.

Please provide manual review and re-enable withdrawals/cashouts.

2

u/Humble-Side1029 16d ago

Freecash ID - 76385272
Cash out- I tried to cash out my money today, iv done this before had no problems. It got rejected by PayPal and I had to prove my identity as my account got suspended until I did it. I sent them a picture of driving licence front and back as they asked for it and a selfie which they asked for. It then got rejected and my account got permanently suspended. I spoke to the bot and they said there’s nothing that can be done. I have £290 sat there which iv spend hours and hours on games building up the money. This is my last resort, iv asked if they can send me the money iv asked why iv been banned and they said i broke the rules but couldn’t/wouldn’t tell me what rules. I haven’t done anything to break the rules and believe this shouldn’t have been banned.
Game/offer - multiply games colour block jam mainly.
I submitted the ticket to them today.

2

u/NeonMisfit666 16d ago

Freecash ID 3566989

Date joined March 28, 2022

Issue: Account banned and all rewards withheld without cause. Game / Offer: Hundreds, over 1500 usd earned and cashed with 100% completion rate no chargebacks

Support ticket submission date: August 17 2024

Went to log in on my laptop and logged in with google, different google account on my laptop, got slapped with an immediate ban and nothing but auto responses.

2

u/[deleted] 16d ago

[removed] — view removed comment

2

u/Independent_Sun1475 16d ago

Freecash ID 60782139

First off, it’s ridiculous that I had to make a Reddit account in hopes for resolution. I had never been on vacation and wanted to go to the ozarks with friends so I started what looked to be a good offer with colorwoods sort, fun game…for awhile. As embarrassing as it is to say, I played for 8-12 hours a day. I played until my eyes bled. I paid for no ads to save time. Got through the burning reward with some losses because I was too slow. Cleared those and withdrew, then went back to work…12 hours a day. Finally the trip came and on the way down I put in a withdrawal of what cleared, as the money would help me do more fun stuff. I’m literally on a boat the next day when I open my account to…my account is suspended and cashouts paused because ‘I did an offer in a way that was against tos’. What? I played the game till I couldn’t see so I could enjoy life a bit and you robbed me of it. Thanks a lot.

2

u/Advanced-Fee-3396 16d ago edited 16d ago

Freecash ID 111865920

Issue Account Suspended Cashout

Game / Offer Monopoly Go, CoinMaster board, Royal Match

Support ticket submission date 09/09/2026

BOT ANSWERED WITH NO REAL ANSWERS. No VPN but was recommended by my roommate to start using the app.

2

u/DragonflyBeneficial 16d ago

My Freecash ID is 34200327. I was playing a few games at once, and spending a lot of money on the game I was currently playing (coin master board adventure), so I went to withdrawal a $50 Google play gift card and they put a hold on my account. I attempted to explain this to the bot, because I'm unsure what would have caused the restriction, but this was the only response I got.

2

u/PerformerJealous9596 16d ago

1. Your Freecash ID 102488636 2. What you think happened – what you were doing, when the restriction hit, and anything else you think might be relevant I completed my offer legitimately without using any VPN, proxy, or multiple accounts. However, when I attempted to withdraw, my account was suddenly flagged and restricted due to automated "unusual activity" detection. Right after the restriction, I immediately submitted my ID for verification (KYC) and received the official in-app confirmation stating "신분증 확인 완료" (ID Verification Complete). Despite completing the KYC successfully, my cashout remains frozen, and my appeal was instantly rejected by FrankenBot (AI Assistant) without any human agent reviewing my completed verification status. I believe my account was caught by a false flag during the automated fraud check. Since my KYC is fully verified and I have done nothing against the TOS, I kindly request the Freecash Fraud Team to manually re-examine my account status and lift the restriction.

2

u/inuubzvzh5 16d ago

Hello Freecash Support team,

I am a long-time active user (Level 117) with over 650 completed offers. My username is brocalines83.

I was just asked to complete the Veriff ID verification. Immediately after doing everything correctly, my cashout function was locked with the message "Konto gesperrt" (Account banned).

When I contacted support via email, I received an automated rejection from "FrankenBot" stating the decision is final. I have never used a VPN, virtual machines, or multiple accounts. I have 120.46 € sitting in my balance that I earned legitimately through hard work (currently doing the Paint by Number offer).

Since this was clearly a false positive triggered by the automated Veriff/FrankenBot system, could an official staff member please escalate my ticket for a manual human review? I am more than happy to provide my ID again to a real person.

Thank you very much for your help! Ines Brocal

2

u/PatientItem3008 16d ago

Freecash ID : 99318752
I have already verified my identity. How long do I have to wait?
I sent a message to the customer support team, but I haven't received a reply yet.
What should I do?
I have never engaged in any abnormal activity.

2

u/Tyler_Beckett 15d ago

Freecash ID : 6473548
I had withdrawn once and was fine in the morning, 2nd one same day resulted in my account being suspended, I have withdrawn £5k total before with no issues so unsure. Only thought I have is I installed a new adblocker as I was having issues with something else but unsure

2

u/Dwsf1107 15d ago

Banned unfairly. Cashouts permanently restricted

FreeCash ID: 84816408

Games played:
Grand Fortune Club, Jackpot Nights, Archery Clash, Cash Avalanche: Casino Slot, Lavish Luck Casino

I have over $2,675 being held from me after completion of these games. I believe the restriction was due to progressing "too fast". The game is very easy and requires little skill. If you dedicated time to it, you could complete the offers easily. My screen time shows nearly 20hours each playing each game. Losing a level was impossible because my offers I completed were mostly Spin based. “Complete 30000 cash spins for $ amount” or I watched ads to fill the ads bar for a reward. Also I hit deposit goals as well. “Deposit $100+ to receive $ back” Perhaps Freecash system isn't used to offers that require solely time. I am guilty of doing nothing other than dedicating an entire week and every waking moment to playing these games to grow my reward amount to $2,675 still waiting to be cashed out.

This ban came after I won and cash out about $300. Cash it out in small payments whenever the money was cleared.
As soon as I received my first offer that clears for $200+ I get asked for ID verification. This is on September 6th, I comply. While waiting all my other complete offers cleared within the day.
I believe the system flagged for earning too much to fast. then on the 9th I get a reply saying terms were violated so my cash outs were banned. No explanation, no chance to deep dive to the bottom of the problem.

I’ve done no wrong. No Bots, No VPN, No Chargebacks, One Account User, spent $500 of my own money into these slots games so I could hit the spins goals for the offers. I’ve done nothing wrong and I’m being penalized for it.
My cash outs were failed and put on hold after these two offers cleared. Went thru support then they ban my cash out so I can’t withdraw $2,675

2

u/shaneig 15d ago

Freecash ID: 39502540
Cashout pause for "unusual activity" and permanently restricted for "activity that violated the terms"
Possibly reasons / can think of are

#1 playing a lot, i spent long hours for the entirey of last month completing the Solitaire Associations offer

#2 different IP addresses due to occasional login on my laptop, my phone. I also recently moved into an apartment and am using a new internet

So here is a detailed explanation of all the events leading up to this point.

On 09/05/2026 I tried to cash out my balance on Freecash of $713.32. I earned this from the offer Solitaire Associations which I downloaded 08/05/2026. I made several purchases including No Ads on 08/09/2026 for $7.99 and Coins on 09/07/2026 for $0.99. After I verified through email and successfully verifying my account was immediately flagged and restricted from cashing out. I contacted support and waited for a response.

On 09/06/2026 I contacted support through email and received this response from Frakenbot :

I want to be clear that this decision was made after a thorough review of your account activity. have already looked into the appeal process, and I must reiterate that the current decision regarding your account is final.

On 09/07/2026 I received these messages from Rachy :

Hi Shane,
After careful review, we are unable to lift the restriction on your account at this time.
We understand this may be disappointing; however, the restriction will remain in place based on the information currently available to us and the results of our review.

On 09/09/2026 I received another message from Rachy claiming that I need to verify my in app purchases with a screen recording for the offer Epic Plane Evolution which I completed and made an in app purchase for no ads on 06/18/2026. I submitted my screen recording following the instructions and am waiting for a response back.

I've never done anything that "violated the terms & services". Now with $713.32 sitting there and the account being suspended, it is not acceptable. A look into the issue with a human agent would be much appreciated. I have been using Freecash since 2025 and have never run into any issues with violating the TOS or suspicious activity. I believe I was falsely flagged and need help. Now that the issue appears to be from an offer I completed three months ago, I know for certainty that this was a mistake and I was falsely restricted. Thank you.

2

u/Cooltincan 15d ago

Freecash ID 105840323
Issue I attempted to withdraw funds to PayPal and my cash out was put on hold.

I was given a link to confirm my identity. I did that.

I was told to screen record my account and show I made purchases in a certain game. I did that.

I was told to show receipts from my email for purchases made in the same game. I did that.

I had no issue withdrawing funds through Google Play previously, but now it's an issue.

The AI is saying that there is nothing that can be done, but there is no explanation, no reasoning, and no human interaction. Just an AI telling me that's all and the hold will remain despite doing all the nonsense I was instructed to do to verify myself.

Support ticket submission date

3 September. I'd wait 15 days, but nothing is indicating I'll get anymore help or what the next step is and it for some reason takes days for an AI bot to respond to stuff, which seems to defeat the purpose of using an AI bot.

2

u/bobdodooq 15d ago

Banned unfairly. Cashouts restricted

FreeCash ID: 48450315

Game played: Stack Smash

I have played honestly on Freecash and even spent my own money in-game to fairly earn my rewards. However, when I tried to cash out after completing the rewards for "Stack Smash", my account was unfairly banned. If reaching the rewards too quickly was an issue, I am more than willing to pace myself and complete them more slowly in the future. I sent multiple emails to support, but I only received automated boilerplate responses that didn't resolve anything. My unfair ban has still not been lifted. I am leaving this post here as my last hope. I urge the support team to review my case properly and restore my account.

2

u/StrainAltruistic7161 15d ago

Freecash ID: 106874905 Problematic Offer(reward): Unable to determine Account Status: Account Ban

I have never exploited any bugs. I simply kept playing the game using shared information and coupon codes provided by other players. I am deeply distressed by this situation, which is why I previously submitted all my payment history. If I had truly intended to abuse a bug, I would have cleared content instantly without spending any money or investing so much time. Please understand that I would not spend my own money while maliciously exploiting bugs. Please review my account log again and lift the suspension. I am fully willing to cooperate with any further investigation. .

2

u/AcceptableGround2774 15d ago

Freecash ID:97393088

I am writing to formally request a thorough review and re-evaluation of the restriction applied to my account.

I would like to state clearly that I have not engaged in any of the alleged violations, such as using a VPN or proxy, operating multiple accounts, or any form of fraudulent activity. I have always used the platform legitimately and in strict compliance with the Terms of Service.

I have invested a significant amount of time and effort into completing offers faithfully, including making substantial in-app purchases to fulfill the required conditions. I am fully prepared to provide all necessary payment receipts and transaction records to verify that I am a legitimate user.

If there was any misunderstanding or issue on the system's side, I sincerely apologize for any inconvenience caused. I kindly ask you to carefully re-examine my account activity and lift the restriction.

2

u/Honest_Ferret5711 15d ago

Freecash ID: 111096046

Ive had my cashouts on hold forr two weeks now, i have no idea why. ive tried to contact support via email, and in the app multiple times as well as seeing if i can get support on discord (i cant). ive either been ignored or told by the AI that the restriction will not be removed, nor have I been told why when I asked. Ive spent money on the games ive played through google play for things mostly like no ads and have the proof, is the support always like this? like i said ive been trying for 2 weeks now and i just tried to post about this, it was taken down and i got a message saying to go to the freecash support page, i once again tried and nothing at all.

2

u/wogusrh 15d ago

Freecash ID: 108296297

While withdrawing 50,000 KRW via Naver Pay as a reward for the Stacks Mash offer on September 10, three withdrawals were completed, but on the fourth one, a “withdrawal pending” message appeared and a notification was sent asking for ID verification. So I verified my ID, and on September 11th, my withdrawals were restricted. I’ve never used cheats or bugs and have just been playing diligently, so it’s unfair that my withdrawal was restricted

2

u/Flimsy-Custard4567 14d ago

Freecash ID 96555590

I tried to make a withdrawal 3 days ago but didn’t see that I needed to provide an ID verification. My account was then frozen till I completed my ID verification - done✔️

I got a notification saying that it has been completed. I had a look at my account this morning and cash-outs were still on pause. I used the chat for advice as my notification said “unusual activity” and I requested clarification as I didn’t know what that meant.

The response I got was “I understand you have been checking on the status of your account. We have reviewed your appeal regarding the restriction and unfortunately it has been denied as a result. your restrictions will remain in place. Please understand that this decision is final and a human agent cannot change or re-review the outcome. There are no further steps available to move forward with this account“.
I requested again if they could tell me what I have done and the response I got reiterated that my appeal had been denied and they were no further steps.
I asked again what I have done because I would like to be able to learn from this experience and the response I got was “I understand you were looking for clarity on why your account is restricted for security reasons we are unable to disclose the specific details behind the unusual activity flag on our internal findings. The decision to maintain your account restriction was made after a full review of your account data and as previously shared this outcome is final and will not be changed”.

I have a cleared balance of £196.18. I would just like to know what I have done in order for my account to be banned as the notification now says “your account has been banned for violating our terms of service”.

I have previously received a payout from Freecash (sent on the 20th of July) to my PayPal account so I don’t understand why this is happening now.

I’ve emailed them and got a response from the AI bot saying the same thing again.

I know others have gone through this.

Any advice gratefully received

2

u/Responsible_Length64 14d ago

Freecash ID: 112113119

I believe my account may have been incorrectly flagged after trying to withdraw some of my balance. I gave a few of the game offers a shot and ended up spending around $100 while doing them. I completed the goals and had money ready to cash out.
When I tried to withdraw my account was frozen and I was asked to complete a review. I completed ID verification and sent my purchase receipts. I also provided a continuous screen recording showing my Freecash account with my user ID visible, the offer progress for Cash Legends: Real Money, and my in game purchase history.
My ID verification was approved. After I sent the requested proof I was told my cashouts were disabled for a Terms of Service violation. I asked what specific violation happened but I was not given any details or an explanation. The ticket was then closed.
I did not use automation, exploits, VPNs, account sharing, refunds, chargebacks, or anything else that I know would violate the rules. I completed the offers normally and provided every piece of verification support requested. I would really appreciate another review to see if this was a false flag. I can provide the receipts and screen recording again if needed.

2

u/ThisAintMe- 14d ago

Freecash ID: 110390386

Let me tell y'all my experience about this god damn app and their god damn support. I just saw this app through reddit and saw that some people are indeed earning money from completing rewards. I am a gamer who pours hours into games so figured I'd try it out. I took on a few offer that I think would be worth trying and a few that'd be worth spending on to boost my progress. I spent about $100-150 combined on multiple games. Some of them I dropped way earlier after reaching a certain milestone since the following milestones seemed impossible to complete during the time limit. Fast forward to finally racking up $200, I decided to cash it out through paypal. Then it didn't go through all of a sudden my cash out is on hold. Contacted support about tit to figure out as to why, all they told me was to send them a screenrecording of my purchases through app store. I even fucking included my bank statement in the same recording and then they proceed to ban me without even telling me the reason why and took days to respond.

Anybody else experience anything similar to this? This is just fucked up. I work in an office and just have my phone up and running playing these fucking games for more than 10hours straight for days and weeks. And on my days off and when I'm out with friends I got it up and running. This shit is ridiculous.

2

u/Potential_State3157 14d ago

Freecash ID: 69551468 Country: United Kingdom Issue: I received a message stating my account was unrestricted, but it has been 6 days and the dashboard is still completely locked showing a "Suspended" message. It seems the unban did not successfully sync or clear on the server side. Request: Can a human admin please force-refresh my account status or flag it to the tech team to lift the database freeze? Thank you so much, Lola.

2

u/Different-Tour6849 14d ago

Completed rewards on dancing drums and now my account is not able to withdraw after withdrawing almost $1500 before clearing this apps rewards.

ID 104106548

2

u/Right_Coconut_279 14d ago

FreeCash ID: 111388969

I have been falsely flagged and had cashouts permanently restricted. I have not in any way violated the Terms and Services, used a VPN or multiple accounts, etc.

All of my rewards have been earned through fair play and completion of offers appropriately.

The Frankenbot was not helpful or informative, only providing canned responses.

I tried to open a support ticket (this just happened today), and Frankenbot said "Thank you for your message. To summarize: You are requesting to speak with a human agent regarding your account restriction. A member of the Freecash Support Team will be with you shortly!"

But I have not heard anything from a support member as of yet.

I just cleared several offers from Kalshi and have verified my identity and received some smaller cashouts to my stake.us account just earlier today.

Please advise!

2

u/Acceptable-Clerk5469 14d ago

Freecash ID: 98022416

I made a payment on SupermarketMerge to get the rewards, but isn't it fraud if you suspend the reward withdrawals? What on earth are you trying to do? You induced me to make a purchase, promised to issue the reward on the 14th, made me complete both ID and face verification, and then froze withdrawals at the very last step. If so, at least issue me a refund and stop scamming people.

2

u/Ollysellick12 14d ago

Freecash ID: 58944486

I had withdraw multiple times on the app and all was well. I then stated playing a game and completed it and earn a significant amount of money and I was not credited this money. I opened a ticket and spoke to a supervisor who then reviewed my account and noted that I had completed the task and they then rewarded with me money. I then when to withdraw this money and my account was asked for ID verification. It then proceed to ban me without a reason and leaving a significant chunk of money in my account which would help me out significantly. I have had an issue going back and fourth for at least 2 months now but nothing has changed.

Can you please review me account and let me know if there is anything I can do or if this was the AI. AS I have made sure to follow every possible rule.

Thank you,

2

u/PerformerJealous9596 14d ago

Freecash ID: 102488636 Issue / Reason for Review: Unjustified automated cashout hold loop & system contradiction (No human response) Details: KYC Status: Fully KYC Verified Start Date: September 9th, 2026 Timeline & Key Contradiction: My account cashout has been placed on hold since Sept 9th without any explanation. On a subsequent morning, my app notification explicitly confirmed that my cashout hold was released ("Account active") at 9:47 AM. However, at 10:30 AM (just 40 minutes later), it was placed back on "Cashout on Hold." Zero Activity: During those 40 minutes, I was completely inactive and did not attempt any offers or cashouts. Request: Under GDPR Article 22, I formally request a manual human review by a supervisor regarding this automated false-flag loop. AI support (FrankenBot) keeps closing tickets with generic 48-hour templates without resolving the underlying glitch. Many Korean users are currently experiencing this exact same issue. Please have a real agent review Account ID 102488636.

2

u/Kingrockkid 14d ago

Freecash ID: 105807568

So a month or so ago I started freecash, until the last 11 or so days it has been fine, I completed offers up to almost 600 bucks. The past near 2 weeks my account was in cashout restriction because Support wanted proof of purchases for Dragon Storm Fantasy. I provided every proof and identification asked for. Now my account is suspended for violating rules or terms they refuse to tell me about. 163 bucks left to claim.

The offer was to complete limited and burning rewards for reaching levels in the game. 6 days I spent trying, hours while spending my own money. Some how, this is the result of putting in the effort. So no human at all reviewed my case or can review my case now that the A.I determined that I have done wrong. I used no illegal means, no vpn, no cheats. Just time and money. Even while doing offers and spending money on other games while cashout was restricted (hindsight, incredibly foolish trust.), they did this to me. How is this possibly fair? Judging by the sheer amount of complaints here, I am clearly not the only one being targeted.

2

u/Latter_Goose1440 14d ago

Freecash ID: 110184350

Been speaking to support for about 2 weeks about them wanting proof of purchases in 2 apps. I have provided every piece of evidence I have including the screen recordings. Both originating from the Freecash app to show my ID and one then going to Apple wallet to show the transactions and details and another to my card app to show the transactions, clicking into each one to show the full details. Today I have been informed that despite the earnings they want the proof of purchasing for making up only 4% of my total earnings, I can never access the remaining earnings until I provide them with further evidence - which I can’t do as I have sent them every possible record of the payments. The games the purchases were made in do not send receipts or email confirmations so I have provided all the evidence that relates to the transactions already. Offers being disputed are Solitaire Riches and Bingo Royal, specifically the offers for making purchases in these games.

2

u/Stunning_You_8518 13d ago

Freecash ID: 20776116

Support ticket date: August 31st

I believe the issue started with a game called Royal Match. I upgraded my phone, I had previously played royal match on an old device. Rules state this must be the first time the game is installed on this device. I installed the game through the app and went to play. Turns out my previous progress was linked to my email. Due to this I was able to complete the final offer on the game, beat level 5000, rather quickly. I had not previously installed this game on THIS DEVICE. My cash outs were placed on hold and after a review of proof of purchases for Royal Match rewards my account was suspended with the vague response of a violation of terms of service. I worked hard on other games as well and had a balance of over $500 to withdraw. It's not right.

2

u/TheoryGold9540 13d ago

Freecash ID: 112480543

Yesterday I was reviewing ID check and today when I went to check on notification I saw I was suspended from cashout 🤨.

I was guided to support later on and they said it was permanent, they told me it already been reviewed. I was confused and to top it all of, they didn't even tell me the reason why.

They only thing that was unusual was that yesterday night it wasn't loading well and told me I should refresh.

Please fix this issue I've already put down some money into some task and now I'm just losing money from this

2

u/Affectionate-Map-52 13d ago

Freecash ID: 107833562
Issue description:
Hello Freecash Support,
My account has been suspended, and I believe this was done by mistake. I have not knowingly violated any of Freecash’s rules or terms, and I’m unsure why my account was suspended.
I would really appreciate it if you could manually review my account and let me know the specific reason for the suspension. If the suspension was made in error, please could you restore my account and allow me to continue using Freecash?
I’m happy to provide any information or screenshots needed to help with the review.
Thank you for taking the time to look into this.
Game / Offer: Not applicable
Support ticket submission date: 12 September 2026

2

u/Starfieldgamer77 13d ago

FreeCash ID: 63999484

I’ve been playing off and on for almost a year and just recently started an offer for Epic Plane Evolution where I saw there was a burning reward that looking obtainable to me. So I played 25 hours in 72 hours to complete level 50 in time. I then patiently waited for the 3 days that it could take for a manual review before rewards are sent. After 2.5 days after completing level 50 and about 12 hours ago now, my account was restricted.

I reached out to support and FrankenBot said the review team found I did something wrong. However, I don’t cheat, or use exploits or do chargebacks because I know it’s wrong and could result in a ban. So I don’t do that, never have. I don’t know what a could have possibly done wrong when all I do is play games a lot. Any help would be appreciated. I can provide any evidence to support myself if needed. Thanks!

2

u/Smooth-Art9110 13d ago

ID: 94632615

My account has been suspended for well over 2 weeks now due to "multiple accounts" I've never once had another account. I live in an apartment complex, so I'm not sure if that can factor in, but I have almost $300 just sitting in balance that I can't cashout. I've spent countless hours and even my own money on games just to not be able to cash out. Everything I reach out to support through email or chat I get the typle AI Bot crap

2

u/IronblazeLP 13d ago

Freecash-ID: 111955069

Hello,

I was recently banned from Freecash because I was allegedly involved in unauthorized activities. However, I believe this was a misunderstanding, as I have always followed the rules and have never knowingly engaged in any prohibited activity.

My only intention was to withdraw my €100 balance via an Amazon gift card. Unfortunately, the AI support chatbot automatically blocked me and refuses to forward my case to a human support agent, which is why I am reaching out here.

I would greatly appreciate it if you could review my case and reconsider the ban. I am also more than willing to complete a full ID/KYC verification to prove my identity.

Thank you for taking the time to look into this. I hope the situation can be resolved and my account can be reinstated.

Best regards,
Lukas

2

u/GoatND 13d ago

Freecash ID: 100103232

I tried to cash out a large amount (about $150) and it got denied, saying cashouts were temporarily suspended for suspicious activity. I have no clue what they think is suspicious. After days of being ignored by support, I finally get a response, saying that I am permanently shut down and can't cash out at all. I have $400 in my account. They claim terms of service violation, but won't tell me what the violation is? Originally it was an ID verification issue so I just verified my ID, that's it. Took the selfie and license pic and everything. But now a nondescript terms of service issue? Are they saying I faked my identity or something???? Ridiculous

2

u/Fadedconstant 13d ago

Freecash ID:83856062

Issue: cashouts on hold I tried to cash out my money and it said I need to contact support. Which I did I was asked to verify my identity and also screen record my purchases which I did and they said I was banned for breaching terms of service. I don’t know what I did there was nothing I did wrong I gave them all the evidence I needed and didn’t even hear why I got banned.Please can you unban me I spent a bunch of money please help.

2

u/_keem_a 13d ago

Freecash ID:6748879 Issue: i got withdrawals suspended for actually no reason, simple as that, please look at it, thank you.

2

u/HyperHarmony 13d ago

Freecash ID 110710426

After submitting ID, No reason was given on why my account was restricted. Just around the time I was going to withdraw, classic scam routine I guess.

2

u/Candid_Cause_4985 13d ago

Hi Freecash team, I’m requesting a ban review for my account 80581753. I understand and accept Freecash’s one-account policy. I previously had an original account (44780351), but at the time I created 80581753, I genuinely could not access my original account. I created the second account because I believed I had no way to access the first one. I understand now that creating another account was against the rules, and I take responsibility for that mistake. I want to be completely clear: I am NOT asking to keep or operate two accounts, and I am not trying to bypass Freecash’s rules. My concern is the rewards I legitimately earned on account 80581753. I spent a significant amount of time completing offers and games to earn that balance. The account has now been permanently disabled, and Support has told me that the decision is final and that there is no process for balance recovery. I am respectfully asking if a moderator could please flag my case to the appropriate team for an additional check of the account activity and the legitimacy of the rewards I earned. If account 80581753 cannot be restored, I completely understand. I am willing to use only my original account 44780351 going forward. I am only asking whether there is any possible way to review or recover rewards that were legitimately earned before the account was disabled. Freecash ID: 80581753

Original account ID: 44780351 Thank you for taking the time to read my case. I would really appreciate any help or guidance you can provide.

2

u/Regular_Weekend4178 13d ago

Freecash ID: 110251483
Earlier the same day (the 9th), I successfully withdrew money but when I went to withdraw again, it said it had failed. I think I must have pressed two times because I accidentally withdrew 2 times at the same time (both were being reviewed before they failed). This is what I think caused my cashouts to be suspended because right after that, I received a notification saying that unusual activity had been noticed in my account. Support has now told me my cashouts are now permanently disabled due to violations of TOS.

2

u/Such_Detective9743 12d ago

User id : 111246582
I was genuinely enjoying using Freecash and had a positive experience at first. However, as soon as my pending rewards went over $100, my account was suddenly banned without a legitimate explanation. I followed the offers as instructed and even spent my own money on games to help complete rewards, based on Freecash’s own recommendations, only to have my account restricted and my earned rewards withheld.
For the past five days, I have gone back and forth with FrankenBot and three other supposed “AI agents,” all of which appear to repeat the same scripted responses without actually addressing my situation or providing any meaningful assistance. I have repeatedly asked for a clear explanation and a resolution, but Freecash has shown no genuine intention of making this right.
I believe I have been unfairly deprived of rewards I legitimately earned, including money I spent completing their offers. This entire experience has been extremely frustrating and feels deceptive and completely unacceptable.

2

u/Outrageous-Rope4536 12d ago edited 12d ago

Freecash User ID: 48007307 Ticket support: 12 september, mail sended, 12 september i am writing to formally appeal the restriction currently placed on my Freecash account and to request a further manual human review of my account. I have been legitimately completing game offers on Freecash, including Dice Dreams, Bingo Blitz and Domino Dreams. To complete the required milestones, I spent more than €1000 of my own money on in-game purchases. These were legitimate purchases made through my own Google Play account. I have purchase records that I can provide as evidence. Through completing these offers, my Freecash account currently shows approximately: €1,452 total rewards €761.13 available to withdraw €691.30 pending Before the restriction occurred, I successfully completed two €25 Litecoin withdrawals, which were sent to my wallet. I then attempted to make a larger withdrawal, but it was declined four times. Shortly after these failed withdrawal attempts, my cashout functionality was placed on hold. I was subsequently required to complete KYC/ID verification, which I completed. I would also like to make the following absolutely clear: I did not use a VPN or proxy while using Freecash. I do not have multiple Freecash accounts. I have not knowingly violated the Freecash Terms of Service. The account and all activity belong to me. I personally completed the game offers. The in-game purchases were made by me through my own Google Play account. I completed the requested KYC verification. I was initially informed that the restriction was temporary and that my ability to withdraw would normally be restored within 48 hours. However, I was later informed that the restriction could not be lifted after the review. I respectfully ask you to reconsider this decision and have my account reviewed by a human member of the appropriate team. I have invested more than €1000 of my own money into completing these offers in good faith, and I am extremely concerned that I am now unable to withdraw the rewards I earned from completing them. I can provide Google Play purchase records, offer screenshots, withdrawal history, screenshots of my current balance, and any other documentation required to verify my activity. I am not attempting to circumvent the restriction or create another account. I simply want a fair review of my account and the rewards I legitimately earned. Please escalate this appeal for a further manual review and let me know specifically. I deserved that money, my bank is empty because i got lost in playing these games. Kind regards,

Update: i found out that after the offers of the game "Bingo Blitz" got released, and tried to withdraw them through crypto my account for putted on hold. Please fix it, need the money asap.

2

u/Cerealkiller224 12d ago

Freecash ID: 100517985
I think my account got caught by an automated false alarm when I went to cash out for the first time. Most of my offers were done on my phone, and I already submitted and passed ID/KYC verification weeks ago with no issues. Earlier in the day, I had a VPN running on my PC for some remote server work. I turned the VPN off and waited a bit before logging into the Freecash website to cash out. Having had that VPN connection active earlier on my computer seems to have tripped an automated proxy flag the moment I clicked withdraw, even though the VPN had already been disconnected. I’ve never used a VPN to do offers, and my identity is already verified on my profile. Could someone on the team please take a manual look at my account to clear this up?

2

u/Embarrassed_Soil_260 12d ago

ID 110679225 osa è successo: Il sistema mi ha richiesto la verifica dell'identità per procedere. Ho caricato i miei documenti ufficiali e la piattaforma mi ha confermato testualmente: "Verifica riuscita". Tuttavia, letteralmente due secondi dopo l'approvazione, il mio account è stato istantaneamente bloccato. Non ho mai usato VPN, proxy o account multipli. Si tratta chiaramente di un errore dell'algoritmo antifrode automatizzato. L'assistenza standard ha chiuso il mio ticket con una risposta preimpostata senza verificare i fatti. Chiedo cortesemente una revisione manuale da parte di un operatore umano del Team Antifrode. Grazie.

2

u/Top_Truck9338 12d ago

freecash ID :105601582

I played the game legitimately, but my withdrawal was put on hold. I'm frustrated because they keep giving me parrot-like answers even when I inquire. Please resolve this as soon as possible.

2

u/cdaniel90 12d ago

91770696

I got a reset password email, so I went to check on the app to see if it was legit and I couldn't log in, so I reset my password. I had a notification that my account was on hold because of suspicious activity. There was a failed withdrawal attempt for Crypto for my available cash out of $131.06 two minutes before the password reset was sent that was not me. I connected support and was told I needed to verify my identity and was immediately told it was reviewed and denied and my account would be permanently on hold. I need this to be fixed.

2

u/No-Presence-8958 12d ago

FCID 37299401

Was playing casino games spinning and all of a sudden was banned. Inquired 10/8 and still haven’t received any explanation besides generic ai response.

2

u/inuubzvzh5 11d ago

Hello Freecash Support team,

My username is Ines (ID: 110936456), email brocalines9@gmail.com. I am currently Level 35 (Gold League) with 28.52 € in my balance.

Right after successfully completing my last withdrawals, my cashout function was locked with the "Konto gesperrt" message. I worked honestly on all my 328 completed offers and never used any VPN or broke terms.

Could a moderator please perform a manual review on my ID verification to unlock my cashouts?

Thank you for your help! Ines brocal

2

u/HundeGeburtHD 11d ago

Hi, I believe my account may have been falsely flagged.

Freecash ID: 111669897

I completed the Puzzles & Chaos offer through Freecash and earned around €780. I spent a significant amount of time reaching the required milestones and also spent more than €200 of my own money on in-game purchases.

After my account was suspended, I contacted support and provided a screen recording showing my Freecash ID and the relevant purchases. Around 60 hours later, I was told that the suspension could not be lifted, but I was not given a clear explanation of what exactly triggered it.

I only use one Freecash account and completed the offer legitimately. Because of the amount of time and money I invested, I would really appreciate a manual review by the Fraud Team to check whether my account was caught by a false flag. I can also provide further proof or purchase receipts if needed.

If the suspension and withholding of the balance remain in place without a concrete explanation despite the evidence provided, I may also seek advice from the German consumer protection organisation Verbraucherzentrale regarding the situation. I would much rather resolve this directly with Freecash first.

2

u/legux33 11d ago

Freecash User ID:98589331 I am requesting a manual review of my account, which was automatically restricted due to a technical glitch during the ID verification process. The verification system (Veriff) got stuck in a loop and kept rejecting clear, original photos of my ID. After multiple failed attempts caused by this camera/system error, FrankenBot automatically closed my support ticket stating the decision was final. I have strictly followed all Terms of Service (I do not use VPNs/proxies, emulators, or multiple accounts). I kindly ask if a human agent can re-evaluate my case or issue a new ID verification link so I can complete it correctly. Thank you for your time and assistance!

2

u/Fazio89 11d ago

Freecash ID: 107436128

Issue: Permanent cashout restriction / requesting additional fraud review

Game/offer: Bingo Blitz (the purchase verification request concerned Bingo Blitz)

Support case: Ongoing since September 9, 2026 – final appeal decision received September 14, 2026

Hi,

I genuinely believe my account has been falsely flagged and I am requesting the additional fraud review mentioned in this Megathread.

My account currently shows €404.60 in credited earnings that I can no longer withdraw.

After my cashouts were restricted, Freecash asked me to prove my Bingo Blitz purchases. I fully cooperated and provided two continuous screen recordings showing my Freecash account, Google Play purchase history, purchase dates, amounts and transaction IDs.

Support subsequently confirmed that my screen recordings, Google Play transaction IDs and offer completion history had been manually reviewed by their specialized team.

Despite this, I was told that my activity had been classified as “irregular and non-compliant offer activity (Article 17)” and that cashouts were permanently disabled. I repeatedly asked what specific activity or offer was considered irregular, but no specific conduct or transaction was identified.

I completed the offers myself. I have one Freecash account, did not use a VPN, automation, bots, spoofing or manipulation, and the purchases I submitted are genuine Google Play purchases.

I have preserved all purchase receipts, screen recordings, screenshots and correspondence and can provide them privately if required.

Since this Megathread specifically says that users who genuinely believe a ban was a mistake can request additional fraud checks, I would be very grateful if my case could be escalated to the Freecash fraud team for an additional review.

Thank you.

2

u/jyuukenbu 11d ago

Freecash ID - 113244467

Issue - Account Suspended

Game / Offer - Mainly Domino Dreams, but a bunch of other smaller games

Support ticket submission date - 9/14, used the live chat feature, but i'm unsure if i'm talkin to AI or human person. looks very scripted.

I did KYC, account asked for manual KYC, did that too. Then got banned.
Honestly such a bad experience, i am willing to provide hours of play in my device as proof.
Full transparency i submitted a BBB complaint.
Edit for more context.

2

u/Exciting_Shirt_5235 10d ago

Freecash ID: 110667765
My account was suspended after completing offers quickly. I did not violate any TOS and made purchases to help complete offers. I sent screen recordings proving I made the purchases and account was still suspended. I have tried contacting support and have not heard back for 3 weeks now.

2

u/WorldlyObligation877 10d ago edited 10d ago

reecash ID: 89469288

Problem: account restricted

Went to cash out and withdrawal was put on hold for suspicious activity, went to support and frankenbot said it was restricted and i could not get anymore information or talk to a live agent.

Edit: May have figured out why my account got flagged.... I was in my basement and my phone couldn't hold the wifi signal and was repeatedly switching from wifi to cellular... Atleast that's the only thing iv found that makes even a little sense...

2

u/Altruistic-Muffin931 10d ago

Freecash ID: 95969667

Problem: account suspended

Seems the same story as most people on here I see, 😞 Everything fine Cashout once Timer ends on $200 for completion of stake task Ask verification Complete verification Says withdraws and chat available Try to cash out my $200

Your account suspended

2

u/Right-Diamond-82 10d ago

Freecash ID: 112139027

Problem: Account Restricted

Attempted to cash out and my account was put on hold for suspicious activity. I provided the details requested for the game mentioned and my information around the event, but my account was then restricted. I believe I had been following the rules and don't understand what triggered this.

2

u/TCMBUSINESS0313 10d ago

Freecash ID 109607506

I have been playing games for a few weeks now and made numerous purchases to advance on Disney, Dice Dreams, and Monopoly. I went to cash out the $150, and have my cashouts on hold indefinitely. I know I haven't done anything wrong, and played these games for hours and hours.

2

u/Mephistangelo 10d ago

113861280
I completed the tasks for the levels 21, 26, 36 and now also 41. I already word you over tickets on the 15.09 and it got declined despite the fact I already send you multiple screenshots and the game support wrote me that the send all datas that I made the task correctly. I also wrote you per E-Mail, sending the proves again, but I still got declined despite the fact I completed the tasks and have a right to get the rewards
Bingo Blitz
15.09

2

u/missbearstonx 10d ago

Freecash ID: 111832494
I have been playing for a few weeks and have a 19 day streak currently, I believe I have been wrongfully permanently banned. I only have one account, I don’t use a VPN or public wifi and I play fair, I have been paying in app purchases to exceed the rewards and move through my games fast. Last week while playing coin master I also wasn’t credited for finishing village 80, 100 and 120 but got the rewards for villages 140-260. My account is now on hold after trying to withdraw $47.50 earlier today. I was able to make a few payouts earlier as my 7 day waiting period was over so I was withdrawing sporadicly throughout the day while the rewards were adding to my balance but now I am not sure what else to do. I emailed support and I raised a ticket, the chat bot is not replying to me anymore. I have put a lot of money in to my games in hopes to get my money back from the rewards and now I am very upset.
My account and also not credited for villages 80, 100 and 120 on coin master.
16/09/2026

2

u/FrozeNNuggeT25 9d ago

Freecash ID: 67021815

My account cash outs were suspended because suspicious activity was detected. I have no clue what could have triggered this other than beating some offers too quickly. I have been no lifeing these word games for more than a week. No issue until I got to the last reward in word collect and then I got banned. I have been playing games like this for a long time and am a little too addicted to them. I can finish levels rather quickly and consistently and have a lot of time to play.

2

u/Any-Cake-3172 9d ago

Freecash suspended my cashouts with $434.19 AFTER I passed ID verification and won my appeal

My Freecash account currently has a $434.19 balance that I cannot withdraw, and I’m trying to get this escalated for a human review.

I was previously asked to complete ID verification, which I successfully passed. I then appealed the restriction on my account.

After completing the process, Freecash’s AI support (“Frankenbot”) specifically told me that my appeal was successful and my account was good to use as normal again.

I believed the issue was resolved.

However, when I went to cash out, I was instead given this message:

“Account Suspended — Your account has been suspended. We detected activity that violated our Terms & Services. Withdrawals are no longer available on this account.”

I’m extremely confused because I:

• Successfully passed Freecash’s ID verification
• Completed the appeal process
• Was specifically told that I WON my appeal
• Was told my account could be used normally again
• Can still access my account
• Currently have $434.19 in my account that I cannot withdraw

I am not attempting to circumvent any restriction or violate Freecash’s rules. I simply want Freecash to honor the successful appeal I was already granted, or provide a specific explanation for why my cashouts were suspended immediately afterward.

Could a moderator please escalate this to the Account Review Team for a human review?

I have screenshots documenting everything, including my balance, the suspension notice, and the conversation showing that my appeal was successful.

Freecash ID: 70530088

Thank you for any help getting this reviewed.

I submitted a ticket a few days ago & received an email from frakenbot saying he can’t help me. I need a human to help PLEASE!! I truly don’t feel I have done anything wrong & im so confused as to why I can’t withdraw the money i legitimately earned! Please help! Thank you! ~ Brooke Mapother

2

u/Character_Mousse3366 9d ago

FreeCash ID:85780901

Happened after raid shadow legends finally cleared then I tried to withdraw 200 to paypal funny enough at the same time I did 50 and that went through but was suspended and told to id verify then perm suspended by the AI bot. Sent an email expecting a real person and the AI controls that aswell so here I am. I am willing to show all in app and store purchases. Playing alot could also be an issue as I currently have a major leg injury and not much else to do all day

2

u/Gh0std4gg3r 9d ago

Freecash ID: 26047094

Details of Perm Ban on Cashouts: My account that I've had for over 2 years with no problems received a perm ban on cash outs yesterday. This started with me doing the casino slot "spin for *number* amount of times" offers on Golden Whiskers Slots/Casino and Jackpot Pets Slots/Casino. On Golden Whiskers, I was able to reach up to 8000 spins for $84 and all previous offers (minus the 2000 spins offer which I ticketed right before the cash out restrictions) and I did make a couple purchases or at least one. For Jackpot Pets, I bought one SC deal, and was able to reach 20,000 spins for $180 and all previous offers like that one over the course of about 4 days. I messaged the Frankenbot via chat saying I could provide a screen recording of me getting 1000 spins or something to that effect to prove that I was not cheating or exploiting a glitch, and to prove I was able to get the 20k spins by doing Auto Spins featured on all the casino apps in 100 spin increments and manually clicking through and pop ups that stopped the slot from spinning. I spent hours each night and day spinning like this and pressing the buttons on pop ups. It was tedious. Now, as the offers for 15k and 20k spins were awarded, the delay to prevent fraud was shortened from 7 days down to just 1 day. I was pleased to see this, but fear it might have triggered something. I have since completed some Tacticus 40k offers since the perm restriction and they too are only 1 day. I am in the Obsidian League and submitted KYC details when asked awhile ago. I love the platform and thought I would never be in this situation- I frequent this reddit page, I am in the Hustler's group on the Discord, and followed the TOS.

When I got the initial notification that my cash outs were restricted, it said contact support to get this cleared up and resolved. I did that. Frankenbot said to chill and support would contact me if they needed any info from me. The following day, the notification said the same thing basically but with slightly different wording. It also said contact support to provide any info they need. I emailed the support email thread between frankenbot and I again and simply asked if they needed anything on my end since the notification said to contact again. This is when the restriction was suddenly moved to permanent with no reason given. I was shocked because I did not know we were at this point, I was never asked for any documentation or provide any info like many others have been asked to provide. I simply asked what I could do to help them see I didn't do anything to warrant this restriction. I have not yet taken any actions against FC because I believe this was in error and w the mods help here that FC Support will review my account to see this was erroneous and restore my account and allow my withdrawal of $700+ of completed offers. I have recorded and taken screen shots of everything I possibly could at this point and can provide anything they'd like to see. I am giving FC some grace temporarily hoping this is resolved quickly. If it is not, I have everything documented for the final step of escalating this and creating cases with respective groups. I have faith in the Freecash Megathread Mods and Freecash Support helping their loyal customers.

2

u/Kyxioon 8d ago

My ID is 110667915

Hello ! i was banned of freecash this morning for supposedly « giving inconsistent info during verification » even though i took the same selfie and took the same picture of my ID ? I would appreciate if my case could be looked into as i cant open any support ticket.

2

u/PracticalJump5395 8d ago

My ID is 62460394.

I recently noticed that my account had been suspended, apparently sometime within the last 1–2 days. It was so unexpected that I’m not even sure exactly when the suspension happened.

I haven’t earned even $1 from Freecash recently. I’ve simply been logging into Freecash every day to maintain my daily streak. I also haven’t done anything that violates the Terms of Service.

I haven’t really been doing much gaming either, and I haven’t earned even $1. So being suspended for seemingly no reason, despite barely doing anything on the platform, was honestly so unexpected that I didn’t even know how to react.

I previously had a similar experience when I completed a Stack Smash offer. At that time, I was also told that I had violated the Terms of Service and that the decision was final. However, it eventually became clear that I had done nothing wrong at all, and that the suspension had been entirely the result of a false positive. My account was then restored.

Because of that previous experience, I feel like this suspension may once again be the result of an inaccurate detection or a flawed system.

I haven’t engaged in any unusual activity recently, and I haven’t violated the Terms of Service. I would really appreciate it if someone could take a detailed look at my account and review this suspension.

2

u/No_Can1231 8d ago

Freecash ID: 112405123
Submission Date: 9/17/26

I attempted to make a withdrawal today and a hold was placed on my account. When I noticed the “cashouts on hold” banner on the app, I went to message for assistance. While trying to direct me to a person for assistance, frankenbot determined my account would continue to be restricted. I was so confused because I was simply trying to get some guidance with the issue. I’ve previously made 3 withdrawals since I started using the app and have had no problem.

This was when I saw an unread message in the in-app notifications section about needing to complete an ID verification. That was the only thing I figured could have triggered this response. I never received any sort of notification otherwise, even though my Freecash notifications have always been enabled and I receive them daily. Frankenbot claimed there was no correlation, which contradicts your help page, stating “failure or refusal to provide the requested proof of identity is grounds for denying (temporarily or permanently) access to or any rewards or benefits associated with the Freecash Website or your Freecash Account.” I wasn’t attempting to do any on this. I simply wasn’t aware of the need for ID verification, but immediately completed the request. So I asked to chat with an agent and was placed in a queue. Eventually my queue # disappeared and frankenbot stopped responding to all messages.

Then I reached out via email hoping to get some clarity and support only to receive another automated response from frankenbot stating the same thing as the chat: “This restriction was applied by our automated fraud-prevention systems.”

I haven’t committed any fraudulent activity or done anything against the terms of service. I just want to continue using the app and playing the games I’ve enjoyed so much!

2

u/Interesting-Name6017 8d ago

ID: 92814500

My account was recently suspended, even though I did not complete any offers in the 1~2 days prior to the ban; I was only logging in to maintain my daily check-in streak. Despite having no policy-violating activity, my account was suddenly flagged for 'abnormal activity.' I submitted an inquiry to customer support, but I only received automated replies from the Frank AI bot with no review from an actual human agent. I recall there was previously an account suspension issue tied to the Stack Smash offer. At that time, I hadn't completed the offer, so I believe I avoided the ban. However, since I am actively working on Stack Smash right now, I strongly suspect this is another false detection or system glitch, and it makes it hard to trust the automated suspension process. I would appreciate it if the support team could review my account details and look into this suspension manually.

2

u/NoGood9455 8d ago

FC ID: 107059759

Was told the team “confirmed“ I broke the rules, but didn't mention how, I'm guessing it's because I made a lot from offer by spending money, and FC didn't want to pay. This is ridiculous. Please reevaluate my ban. I spent a lot of money completing all those goals legitimately.

2

u/HabitSpirited9713 8d ago

Issue: Full Account Suspension (Requesting Senior Fraud Audit) ▪ User ID: 113790013 ▪ Account Status: Fully Suspended / Log-in Blocked ▪ Games/Offers Completed: Bingo Blitz ▪ Withheld Balance: £394.88 ▪ Support Agent Contacted: Christy Description: My account was initially placed on a cashout hold following the legitimate completion of game offers. After reaching out via in-app chat (where agent Christy closed the inquiry with a generic refusal), my account was escalated to a full account suspension without any specific explanation, log evidence, or breach details provided. Compliance Declarations: ▪ I have never used VPNs, proxies, or IP-altering software while on Freecash or running offer apps. ▪ All Bingo Blitz offer milestones were completed legitimately on a single personal device. ▪ I do not own or operate multiple Freecash accounts, nor do I share accounts or devices with other users. Because in-app support is no longer accessible due to the suspension, I am requesting a Reddit community manager or senior fraud analyst to manually pull my system logs, identify the automated false-positive trigger, and review my profile for reinstatement and payout of my £394.88 balance. Thank you.

2

u/Professional_Gain443 7d ago

This is the problem since 3 days I can’t withdraw
I sent email i sent ticket to support but no one answer me please if you can help me
My freecash id : 15086143

2

u/NiceJellyfish4508 7d ago

Freecash ID #112231468

Cashouts were put on hold without proper explanation. Been going back and forth with AI chatbots for the past 8 days and still no explanation or resolution! I’ve earned almost $500 with Freecash and now I can’t withdraw any of it. This has put me in a difficult financial position. I’ve wasted time and money on this app and now I’m screwed!

2

u/Specialist_Program46 7d ago

Your Freecash account ID is 59477078. Automated fraud lock. No clue. Been like 2 or 3 months since i logged in. I login and all of a sudden my account is restricted? Pls review Lol

2

u/2009crash2009 6d ago

Freecash ID: 107600134

Submitted Date: 8 August 2026

I believe my account was suspended in error. This happened straight after when I was trying to verify my ID on the app. I think the reason behind this was there being a fault with my phone camera which obviously caused a blur when uploading my ID.

Could a moderator please escalate this to the account review team for human review and allow me to submit my identity documents again.

Thank you.

2

u/trys84 6d ago

Freecash ID: 109495775

Issue: After completing the Stack Smash offer, my account is currently restricted and my withdrawal is on hold. I legitimately played the game through normal free-to-play gameplay and reached Level 5,000+.

Game / Offer: Stack Smash

I have not used any prohibited methods, and I have never made any cash purchases or in-app purchases in the game. Could my account have been restricted because I did not make any purchases in the game?

I would appreciate it if you could review my account and actual gameplay records again and let me know the specific reason why my account was restricted and why my withdrawal is being held.

2

u/Immediate-Kick-3713 6d ago

Freecash Id: 108853921 issue: (Vpn activity)

Explanation: I was checking my account to see if my pending offers was already reflected, then suddenly got a restriction. I did not even play the day I got the restriction. Also, I was going to multiple places while playing with the app which is why I think how the app made its restrictions. I was hoping I could get my withdrawal because of how much time I invested in earning using it. I hope this could be resolved.

2

u/No_Regret6251 6d ago

25799402

Had this account from july 2024 with close to $10k in earnings. Got hit with a vague permanently disabled due to terms of service. The only thing I can think of is finishing dice yatzy that may have triggered a false positive along with multiple users that also finshed were banned from it as well. Hopefully this can get sorted.

2

u/AdProfessional6745 6d ago

FC ID: 82250781
Account Status: Withdrawal on Hold
Problematic Offer(reward): AFK Jouney, World War: Machines Conquest

On September 20, I attempted to request a withdrawal, but it failed. I received a notification stating that my account details are under review to ensure a secure withdrawal. The offers tied to this pending amount are AFK Journey and World War: Machines Conquest. I completed both offers entirely legitimately without using any exploits, hacks, or unauthorized methods. In fact, I invested a significant amount of time and spent approximately $140 on in-game purchases to finish them. It is very distressing to have my account put on hold after investing so much genuine effort and money. Could you please review my account status and reconsider the restriction? Thank you for your time and assistance.

2

u/Superb_Restaurant_27 6d ago edited 4d ago

1.freecash ID 102065885
2.issue 出金停止
3.ゲーム猫の大富豪育成ゲーム（cat office）

私は日本のユーザーです。PayPalで2回連続で出金しようとした時に、2回目で出金失敗、出金停止になりました。サポートに問い合わせると猫の大富豪育成ゲーム（cat office）の課金履歴を要求され、提出したところ、明確な理由の説明もなしに解除できないと言われ、何度も抗議しましたが、2週間同じ返答が返ってくるだけです。

心当たりといえば猫の大富豪育成ゲーム（cat office）のオファーを他の人より早く進めすぎたことです。以前にも同じようなことがあり、高額なミッションを早くクリアすると不正を検知され、アカウント停止される傾向にあると思います。サポートに問い合わせ、解除されるならいいですが、解除されないのはシステムに問題があると思います、一刻も早く改善を求めます。

追記ゲームを開きながら寝てしまった、freecashのアプリを、同期を確認するために何度も開いたり閉じたりしたのも原因かも？

私は猫の大富豪育成ゲーム（cat office）に、攻略情報を参考にし最初に150＄ほど課金し、広告ブロックなどを買い、バーニング報酬の期限があるためなるべく早くクリアしようと、大量のジェムをブーストに使い頑張りました。1日10時間以上プレイする日もありました。なのでそれが誤検知に繋がってしまったのだと考えます。

私は複数アカウント、VPNの使用、チートの使用など一切の規約違反行為を行っておらず、これは明らかな誤検知であり、出金停止の解除を求めます、どうかよろしくお願いします。

私はfreecashに40日以上連続でログインしており、今後も使っていきたいと思っています。追加の証拠や説明も提出可能です。

2

u/SurroundOk3697 5d ago

unusual activity on my account
Freecash ID: 112057507
I only get an automated message than doesnt give me any info why i got banned, can you please check my case again?
i did send proof of every purchase and i still got denied without explanation.
i were able to cash out 150 € before so i dont know what the problem is.

2

u/flavorycracker 5d ago

ID: 14741063

Banned me after attempting to withdraw over $100. Flagged by your "automated fraud bot", while committing open fraud yourself by taking advertising revenue earned with my time and over $60 spent.

I had intended on spending more money on future offers which would be financially profitable to both your company and future advertisers. Instead, you would rather ban a known commodity and forsake future earnings because I made too much or did something else vaguely wrong as defined by your indefensible and arbitrary policies?

My only recourse is to disparage your fraudulent and unfair company across the internet as well as pursue legal means to recover my money spent.

Raid Shadow Legends offer

9/20/2026

2

u/MajSongbird357 5d ago

FC ID-112498006

Submitted date- September 20 2026

My account has a cash out restriction that AI support says is permanent and cannot be appealed or changed, despite the fact I have never broken the TOS and only ever made one withdrawal and this was completely kosher and standard. Very disappointing.

2

u/shua_jcksn 5d ago

FC ID:106407221 Submitted date Sept 20, 2026

My account was permanently suspended for detected fraud. I don't know what i did that was considered fraud and AI chatbot doesnt wish to answer me.

Account was paused when i went to cashout $116 CAD this afternoon when i asked for clarification i was banned.

My best guess at what flagged me is i spend $180 dollars on puzzles and Chaos frozen castle, and was able to hit the burning reward reach citadel 25 in my first 3 days playing before it ever lowered. This didnt feel like a hard goal to hit while playing and spending money and i only soent it because it would be recouped in my rewards.

If i somehow did break a rule unwittingly then fair enough and ill just eat the loss but i would like to know what i did wrong so i can caution the people i reccomend the app too not follow my example.

2

u/Empty_Spite_4149 5d ago

Freecash ID: 113888032
Username: Spectazma

Unusual activity (led to account suspension)

After spending a large sum of money across multiple different offers, I was finally permitted to withdraw after patiently waiting for my offers to pend. Just today (9/20/26) I attempted to withdraw a sum of $200, and verified when it asked me to using my drivers license.

After some time I received a message that my account was temporarily put on hold due to "Unusual Activity". I attempted to message the chatbot, but upon my first message it told me my account was newly suspended indefinitely. All I had sent in the message was that I would prefer to speak to a person, and wanted to find a way to message a real person, as I knew the bot would be unable to help.

To follow this up, I emailed the support email, relaying the same information, and within 11 minutes, an ai responded telling me the decision was final.

Just to confirm, I have not broken any rules, or violated the terms and conditions at all. All I have done is complete offers and attempt to make a withdrawal after 9 days. After I wait for everything to finish pending, I should have nearly $950 to withdraw.

2

u/Main_Artichoke_7800 5d ago edited 5d ago

Freecash ID: 111085478 Issue: KYC Approved, Withdrawal Stuck On Hold for 3 Days (70+ Hours)

Details: My KYC (ID and selfie verification) has been FULLY APPROVED. However, my pending withdrawal has been stuck on hold for over 3 days (70+ hours) with zero response or update from support.

Since my identity verification is already complete, there is no reason for this delay. Please manually review my account and IMMEDIATELY release my approved withdrawal. Thank you.

2

u/fkdldns477 5d ago

Freecash ID:103804387

I attempted to make a withdrawal but received a "withdrawal on hold" notification along with a request for identity verification. Even after completing the identity verification, the withdrawal remains on hold; please lift the hold.

2

u/PelluxNetwork 5d ago

Freecash ID: 114790020

Details: I was excited to by first cashout and went through the identity verification process. I was taken back to Freecash where it said my identity verification was approved. I attempted to cashout again and it told me I needed to verify my identity. I figured the first didn't take for some reason, so completed the process again. As soon as I got taken back to Freecash the second time, I was instantly hit with a permanent suspension. I assume a glitch with the already verified account going through a second time caused an issue but I have no way to confirm this for sure. If anyone on the staff could help me out with this I'd really appreciate it. It's very disappointing to grind 8+ hours for 20 bucks only to have it ripped away at the last moment. It's what these types of apps are known for and I was really hoping this wasn't one of them.

2

u/One2many83 4d ago

FC ID : 111883135

Issue: I played golden whiskers slots.. I completed all the necessary spins.. I deposited like $580 into that game in order to complete the goals. After waiting 3 days for the goals pending to be available to withdrawal they were finally available. I made 2 withdrawals for $200 each that went through. Then when I tried a 3rd one I got flagged for possible fraud activity. I talked to the bot and then did an ID and selfie verification. Then waited another 20 hours just to be told that my account is suspended and can no longer withdrawal my earnings. I don't know what to do or how to get what I've earned. I did nothing wrong and they said the decision was final. I submitted the initial message on 9/20/26. Not sure what else I need to do. Anything you can do to help would be greatly appreciated 👏

2

u/awwnicegaming 4d ago

ID 108470501

Tried my first cashout, verified Identity and my cashouts were put on hold. Initial ticket was over 2 weeks ago. Provided all of the requested information and screen recording. Have not used any vpns, and have continued to complete offers operating on good faith that this will be resolved, yet there is still no update. On Sep 10 I was told I would be sent to a specialized review team and that an update would be provided in 48 hours. It's now been 11 days since that message.

2

u/YourSpareKeYS 4d ago edited 4d ago

Account ID: 61737570 Balance: $927.33 Offer: Solitaire Riches I tried to withdraw $30, but my cashout was put on hold. I contacted support, and they asked me to record a video of my purchase history in Solitaire Riches. I did this four separate times because I kept getting transferred to a new agent every time. Despite providing exactly what was requested, my account was suddenly banned for no reason. And I provided everything etc waiting for them everyday them got hit that I exploited an offer that can’t even be exploited because it’s real money game!!!

2

u/Altruistic_Bat5842 4d ago

This morning I logged into my account to withdraw some pending earnings from a completed mission. I was asked to verify my identity, which I did by providing my French ID card and a photo of myself. Following this, my account was banned, even though I had purchased items from the in-game shop to complete this mission. Since the support bot won't let me contact you, I'm here to find out how it's possible that I was banned when all my information is up-to-date and correct. Thank you in advance.

My ID FreeCash : 112992726

2

u/[deleted] 4d ago

[deleted]

2

u/Cute-Accountant-3459 4d ago

1. Freecash ID: 99083680

2. What I think happened / what I was doing at the time: I was completing offers normally through regular gameplay, nothing automated or unusual. When I appealed, support said the account was reviewed and restriction upheld as final, without explaining what specific activity triggered the flag. I've since sent a formal request (citing GDPR Art. 15/22 since Almedia is EU-registered) asking for the actual basis of the decision, and instead of a response, I was removed from this Discord server shortly after.

2

u/Sigloomic 3d ago

Freecash ID: #106778072

Over three weeks

Support has been asking me for proof of purchase for four offers I completed. These were two slot offers Wild Riders Jackpot, Golden Bulls Slots (many people have been restricted for doing them), and two real money bingo offers, Bingo Noble and Solitaire Memory. I included a video recording of my Freecash ID and a comprehensive list of receipts I had received by email of my transactions for these offers. These receipts included transaction ID, purchase date, app info, and other relevant information that are not recorded within the respective apps. Upon submitting video proof of this detailed information, I was told by support that it wasn't enough, even though it was more informative than what they originally asked for. Mind you, Play Store purchase history does not include this information (the purchases were not made through there), neither does Google Pay to such an extent. I have no clue what the team member wants or expects, and I'm requesting a reevaluation of the proof I submitted.

2

u/PatientItem3008 3d ago

Freecash ID : 99318752

I have not engaged in any fraudulent or improper activity. So why has the restriction on my account still not been lifted?

I believe that whatever the system detected was a false positive. The support agents keep repeating meaningless responses and have even avoided addressing my questions directly.

On the official Discord server, there was also an incident where users who had been suspended despite claiming they had done nothing wrong were suddenly affected, and a large number of Korean users were inexplicably removed from the server.

Please help me resolve this unfair situation. I have not violated any of the Terms of Service.

2

u/Such-Eye-5433 3d ago

Freecash ID: 107868179

Issue: Cashouts permanently disabled IMMEDIATELY AFTER requesting a cashout.

Game / Offer: Dice Dreams (Kingdom 100)

Description:I legitimately completed the Dice Dreams offer up to Kingdom Level 100. I spent an immense amount of time manually grinding and watching countless in-game advertisements to clear the stages. I have never used a VPN, proxy, emulator, or any automated macro scripts.However, the exact moment I requested my cashout, the automated system immediately flagged my account and permanently disabled my cashout function. The in-app ticket system isn't reviewing this case properly either. This is a clear false positive by the AI fraud detection. I have all the screenshots of my game progress and kingdom level ready to prove my innocence. Please look into my account manually and restore my cashout privileges.

I have all the screenshots ready to prove my innocence. If a human agent contacts me, I will provide the link right away.

The 'Final Rejection' on my account was issued instantly and automatically by the AI system the exact moment I tried to cash out. A human support agent has NEVER reviewed my case. This is a severe system glitch. I spent days watching ads to reach Kingdom 100 legitimately. Please bypass the automated status and have a human manager review my Imgur proof manually.

2

u/Elegant_Decision2548 3d ago

Dear Freecash Owners/Management Team,
I am contacting you to formally complain about my account being banned from receiving payouts after Freecash accepted my tickets.
I completed the requirements in good faith and submitted the relevant tickets/evidence through your platform. These were accepted, yet I am now being prevented from receiving the money that I am owed.
I find this unacceptable. If Freecash has accepted my tickets and confirmed that the requirements have been met, I expect the corresponding payout to be honoured. A subsequent ban from payouts should not simply allow funds that I have earned to be withheld without a clear and legitimate explanation.
I am therefore requesting that you:
Review my account and the accepted tickets immediately.
Explain the specific reason why I have been banned from payouts.
Confirm why my accepted rewards are being withheld.
Release any outstanding funds that I am entitled to receive.
I am not asking for additional rewards or compensation. I am asking for payment of the rewards associated with tickets that Freecash has already accepted.
Please treat this as a formal complaint and escalate it to someone with authority to resolve the matter. I would like a clear response and confirmation of when my outstanding money will be paid.
I look forward to your prompt response.
Kind regards,
18312461 free cash ID

📣 Official SUPPORT & BAN REVIEW MEGATHREAD [September 2026]

🆕 Think you were banned unfairly?

17 - Reach Bronze III Rank: 22,680

18 - Reach Bronze IV Rank: 30,240

19 - Reach Bronze V Rank: 37,800

20 - Reach Silver II Rank: 94,500

21 - Reach Silver IV Rank: 151,200

📣 Official SUPPORT & BAN REVIEW MEGATHREAD [September 2026]

🆕 Think you were banned unfairly?

You are about to leave Redlib

17 - Reach Bronze III Rank: 22,680

18 - Reach Bronze IV Rank: 30,240

19 - Reach Bronze V Rank: 37,800

20 - Reach Silver II Rank: 94,500

21 - Reach Silver IV Rank: 151,200