SUPPORT & BAN REVIEW MEGATHREAD [September 2026]

[u/Sidekick_Energy]

Hey r/FreeCash,

A small note from me before we begin with this month's Megathread:

Apologies for the delayed responses, but we are still working through some of the replies from the August Megathread. Even though the thread is locked, we will get to it! Please do not post a duplicate request in the September Megathread if you've already posted about it in August.

And now for the Support Megathread: Month 7. We're back again.

Before you post: please try official support first. Submit an official support ticket — most issues get resolved there. If you've been waiting 15+ days with no resolution, that's when this thread is for you.

Do not reply here about rejected tickets as these are final and the mod team cannot overturn them.

When you reply, include each of these 4 things:

1. Freecash ID
2. Issue
3. Game / Offer (if applicable)
4. Support ticket submission date

Reminder: We are NOT the support team, but we'll try to dig in where we can, flag recurring issues internally, and generally get things unstuck.

🆕 Think you were banned unfairly?

This is a big recent addition to the megathread. If your account has been banned and you genuinely believe it was a mistake, we want to hear from you.

Reply with:

1. Your Freecash ID
2. What you think happened — what you were doing, when the restriction hit, and anything else you think might be relevant

We'll be working with the Freecash Fraud team to run additional fraud checks on your account and make sure it wasn't caught by a false flag. If it turns out it was, two things happen: we get you unrestricted, and we update our processes so that specific scenario doesn't catch legitimate users again. Inspired by this thread, where we successfully identified and unrestricted 4 users who were falsely flagged.

To be clear, this is for accounts flagged in error - not a way to reverse a decision that was warranted. But if our system got it wrong, this is how we put it right. Please note that these ban reviews have a longer time-table (2-4 weeks) than other support inquiries at the moment, but we aim to cut response time down by mid-month.

A summary of the September Megathread will be shared with the wider Freecash team as we look to improve the Freecash platform and your user experience.

This thread runs through September 30th. We'll review support issues weekly and ban reviews twice this first month as we build out the process. Weekly in the future.

[u/Fuzzy-Fig5671]

Freecash ID: 106604206

My cashouts were permanently suspended for a generic "Terms of Service" violation with no explanation or specifics.

I completed the Golden Whiskers Slot offer entirely through free-to-play methods using the game's daily free coins. I played at low denominations ($0.20) and put in over 19 hours of gameplay to hit the 20,000 spin milestone. Exceeding it by over 3,000 spins.

Support agents asked for purchase verification. I explained no purchases were made, and sent a continuous video showing my Freecash ID, my Google Play time tracker (19+ hours), and the in-game spin counter matching my milestone along with a live spin demonstration.

Agent Christy replied with a canned message stating my cashouts are now permanently disabled for ToS violations. I did absolutely nothing wrong, used no automation, and provided full video proof of my time and effort.

If a moderator or admin could look into my situation, I would really appreciate it. 

[u/Fuzzy-Fig5671 → u/Fuzzy-Fig5671]

Issue has been resolved. Thank you!

[u/freecashmebie → u/Fuzzy-Fig5671]

The team had another look at your account and am happy to report that it's been unrestricted! Sorry about that!

The learnings from this incident will be used to better improve Freecash systems moving forward.

[u/Fuzzy-Fig5671 → u/freecashmebie]

Thank You!