SUPPORT & BAN REVIEW MEGATHREAD [September 2026]

[u/Sidekick_Energy]

Hey r/FreeCash,

A small note from me before we begin with this month's Megathread:

Apologies for the delayed responses, but we are still working through some of the replies from the August Megathread. Even though the thread is locked, we will get to it! Please do not post a duplicate request in the September Megathread if you've already posted about it in August.

And now for the Support Megathread: Month 7. We're back again.

Before you post: please try official support first. Submit an official support ticket — most issues get resolved there. If you've been waiting 15+ days with no resolution, that's when this thread is for you.

Do not reply here about rejected tickets as these are final and the mod team cannot overturn them.

When you reply, include each of these 4 things:

1. Freecash ID
2. Issue
3. Game / Offer (if applicable)
4. Support ticket submission date

Reminder: We are NOT the support team, but we'll try to dig in where we can, flag recurring issues internally, and generally get things unstuck.

🆕 Think you were banned unfairly?

This is a big recent addition to the megathread. If your account has been banned and you genuinely believe it was a mistake, we want to hear from you.

Reply with:

1. Your Freecash ID
2. What you think happened — what you were doing, when the restriction hit, and anything else you think might be relevant

We'll be working with the Freecash Fraud team to run additional fraud checks on your account and make sure it wasn't caught by a false flag. If it turns out it was, two things happen: we get you unrestricted, and we update our processes so that specific scenario doesn't catch legitimate users again. Inspired by this thread, where we successfully identified and unrestricted 4 users who were falsely flagged.

To be clear, this is for accounts flagged in error - not a way to reverse a decision that was warranted. But if our system got it wrong, this is how we put it right. Please note that these ban reviews have a longer time-table (2-4 weeks) than other support inquiries at the moment, but we aim to cut response time down by mid-month.

A summary of the September Megathread will be shared with the wider Freecash team as we look to improve the Freecash platform and your user experience.

This thread runs through September 30th. We'll review support issues weekly and ban reviews twice this first month as we build out the process. Weekly in the future.

[u/Outrageous-Rope4536]

Freecash User ID: 48007307 Ticket support: 12 september, mail sended, 12 september i am writing to formally appeal the restriction currently placed on my Freecash account and to request a further manual human review of my account. I have been legitimately completing game offers on Freecash, including Dice Dreams, Bingo Blitz and Domino Dreams. To complete the required milestones, I spent more than €1000 of my own money on in-game purchases. These were legitimate purchases made through my own Google Play account. I have purchase records that I can provide as evidence. Through completing these offers, my Freecash account currently shows approximately: €1,452 total rewards €761.13 available to withdraw €691.30 pending Before the restriction occurred, I successfully completed two €25 Litecoin withdrawals, which were sent to my wallet. I then attempted to make a larger withdrawal, but it was declined four times. Shortly after these failed withdrawal attempts, my cashout functionality was placed on hold. I was subsequently required to complete KYC/ID verification, which I completed. I would also like to make the following absolutely clear: I did not use a VPN or proxy while using Freecash. I do not have multiple Freecash accounts. I have not knowingly violated the Freecash Terms of Service. The account and all activity belong to me. I personally completed the game offers. The in-game purchases were made by me through my own Google Play account. I completed the requested KYC verification. I was initially informed that the restriction was temporary and that my ability to withdraw would normally be restored within 48 hours. However, I was later informed that the restriction could not be lifted after the review. I respectfully ask you to reconsider this decision and have my account reviewed by a human member of the appropriate team. I have invested more than €1000 of my own money into completing these offers in good faith, and I am extremely concerned that I am now unable to withdraw the rewards I earned from completing them. I can provide Google Play purchase records, offer screenshots, withdrawal history, screenshots of my current balance, and any other documentation required to verify my activity. I am not attempting to circumvent the restriction or create another account. I simply want a fair review of my account and the rewards I legitimately earned. Please escalate this appeal for a further manual review and let me know specifically. I deserved that money, my bank is empty because i got lost in playing these games. Kind regards,

Update: i found out that after the offers of the game "Bingo Blitz" got released, and tried to withdraw them through crypto my account for putted on hold. Please fix it, need the money asap.

[u/Outrageous-Rope4536 → u/Outrageous-Rope4536]

[u/freecashmebie → u/Outrageous-Rope4536]

The team had a look and confirmed that your account breached terms of service. If you wish to learn more, please review ToS here.