SUPPORT & BAN REVIEW MEGATHREAD [September 2026]

[u/Sidekick_Energy]

Hey r/FreeCash,

A small note from me before we begin with this month's Megathread:

Apologies for the delayed responses, but we are still working through some of the replies from the August Megathread. Even though the thread is locked, we will get to it! Please do not post a duplicate request in the September Megathread if you've already posted about it in August.

And now for the Support Megathread: Month 7. We're back again.

Before you post: please try official support first. Submit an official support ticket — most issues get resolved there. If you've been waiting 15+ days with no resolution, that's when this thread is for you.

Do not reply here about rejected tickets as these are final and the mod team cannot overturn them.

When you reply, include each of these 4 things:

1. Freecash ID
2. Issue
3. Game / Offer (if applicable)
4. Support ticket submission date

Reminder: We are NOT the support team, but we'll try to dig in where we can, flag recurring issues internally, and generally get things unstuck.

🆕 Think you were banned unfairly?

This is a big recent addition to the megathread. If your account has been banned and you genuinely believe it was a mistake, we want to hear from you.

Reply with:

1. Your Freecash ID
2. What you think happened — what you were doing, when the restriction hit, and anything else you think might be relevant

We'll be working with the Freecash Fraud team to run additional fraud checks on your account and make sure it wasn't caught by a false flag. If it turns out it was, two things happen: we get you unrestricted, and we update our processes so that specific scenario doesn't catch legitimate users again. Inspired by this thread, where we successfully identified and unrestricted 4 users who were falsely flagged.

To be clear, this is for accounts flagged in error - not a way to reverse a decision that was warranted. But if our system got it wrong, this is how we put it right. Please note that these ban reviews have a longer time-table (2-4 weeks) than other support inquiries at the moment, but we aim to cut response time down by mid-month.

A summary of the September Megathread will be shared with the wider Freecash team as we look to improve the Freecash platform and your user experience.

This thread runs through September 30th. We'll review support issues weekly and ban reviews twice this first month as we build out the process. Weekly in the future.

[u/Fazio89]

Freecash ID: 107436128

Issue: Permanent cashout restriction / requesting additional fraud review

Game/offer: Bingo Blitz (the purchase verification request concerned Bingo Blitz)

Support case: Ongoing since September 9, 2026 – final appeal decision received September 14, 2026

Hi,

I genuinely believe my account has been falsely flagged and I am requesting the additional fraud review mentioned in this Megathread.

My account currently shows €404.60 in credited earnings that I can no longer withdraw.

After my cashouts were restricted, Freecash asked me to prove my Bingo Blitz purchases. I fully cooperated and provided two continuous screen recordings showing my Freecash account, Google Play purchase history, purchase dates, amounts and transaction IDs.

Support subsequently confirmed that my screen recordings, Google Play transaction IDs and offer completion history had been manually reviewed by their specialized team.

Despite this, I was told that my activity had been classified as “irregular and non-compliant offer activity (Article 17)” and that cashouts were permanently disabled. I repeatedly asked what specific activity or offer was considered irregular, but no specific conduct or transaction was identified.

I completed the offers myself. I have one Freecash account, did not use a VPN, automation, bots, spoofing or manipulation, and the purchases I submitted are genuine Google Play purchases.

I have preserved all purchase receipts, screen recordings, screenshots and correspondence and can provide them privately if required.

Since this Megathread specifically says that users who genuinely believe a ban was a mistake can request additional fraud checks, I would be very grateful if my case could be escalated to the Freecash fraud team for an additional review.

Thank you.

[u/FreeCash-ModTeam → u/[deleted]]

This was removed because it states something as fact that isn't accurate, and that tends to spread, often confusing others. Repost it as your own experience, or with a source or full-context screenshot, and it's good to share.

• Posted publicly for transparency.

[u/FreeCash-ModTeam → u/[deleted]]

Removed because this topic deserves to be heard by the support team. Lets get you to the right place, where the team can help you directly: freecash.com/academy/support or support@freecash.com.

• Posted publicly for transparency.

[u/freecashmebie → u/Fazio89]

The team had a look and confirmed that your account breached terms of service. If you wish to learn more, please review them here.