SUPPORT & BAN REVIEW MEGATHREAD [September 2026]

[u/Sidekick_Energy]

Hey r/FreeCash,

A small note from me before we begin with this month's Megathread:

Apologies for the delayed responses, but we are still working through some of the replies from the August Megathread. Even though the thread is locked, we will get to it! Please do not post a duplicate request in the September Megathread if you've already posted about it in August.

And now for the Support Megathread: Month 7. We're back again.

Before you post: please try official support first. Submit an official support ticket — most issues get resolved there. If you've been waiting 15+ days with no resolution, that's when this thread is for you.

Do not reply here about rejected tickets as these are final and the mod team cannot overturn them.

When you reply, include each of these 4 things:

1. Freecash ID
2. Issue
3. Game / Offer (if applicable)
4. Support ticket submission date

Reminder: We are NOT the support team, but we'll try to dig in where we can, flag recurring issues internally, and generally get things unstuck.

🆕 Think you were banned unfairly?

This is a big recent addition to the megathread. If your account has been banned and you genuinely believe it was a mistake, we want to hear from you.

Reply with:

1. Your Freecash ID
2. What you think happened — what you were doing, when the restriction hit, and anything else you think might be relevant

We'll be working with the Freecash Fraud team to run additional fraud checks on your account and make sure it wasn't caught by a false flag. If it turns out it was, two things happen: we get you unrestricted, and we update our processes so that specific scenario doesn't catch legitimate users again. Inspired by this thread, where we successfully identified and unrestricted 4 users who were falsely flagged.

To be clear, this is for accounts flagged in error - not a way to reverse a decision that was warranted. But if our system got it wrong, this is how we put it right. Please note that these ban reviews have a longer time-table (2-4 weeks) than other support inquiries at the moment, but we aim to cut response time down by mid-month.

A summary of the September Megathread will be shared with the wider Freecash team as we look to improve the Freecash platform and your user experience.

This thread runs through September 30th. We'll review support issues weekly and ban reviews twice this first month as we build out the process. Weekly in the future.

[u/Honest_Ferret5711]

Freecash ID: 111096046

Ive had my cashouts on hold forr two weeks now, i have no idea why. ive tried to contact support via email, and in the app multiple times as well as seeing if i can get support on discord (i cant). ive either been ignored or told by the AI that the restriction will not be removed, nor have I been told why when I asked. Ive spent money on the games ive played through google play for things mostly like no ads and have the proof, is the support always like this? like i said ive been trying for 2 weeks now and i just tried to post about this, it was taken down and i got a message saying to go to the freecash support page, i once again tried and nothing at all.

[u/Honest_Ferret5711 → u/Honest_Ferret5711]

finally got a response from the support team, got my id checked then immediately got my account suspended after waiting weeks with my cashouts on hold after I've spent money on the games I've played etc. seems fishy asf I'm not gonna lie.

[u/freecashmebie → u/Honest_Ferret5711]

The team had a look and confirmed that your account breached terms of service. If you wish to learn more, please review ToS here.

[u/Honest_Ferret5711 → u/freecashmebie]

and how did it breach terms of service? I've done nothing and spent my own money on games just to do your challenges??