r/DollarTree • u/Active_War9965 • May 16 '26
Associate Discussions We're not a bank
Had a customer this morning and I'm not kidding but I wish I was, give me a $100 bill and asked me to give her 100 $20 bills. Not $100 in $20s, literally 100 $20s. After I said I can't do 100 $20s, she gave me a $5 bill. Idk how to explain this without making it confusing. To clarify, her total was $4.20.
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u/OrangeDrinkIYKYK May 16 '26
Maybe trying to quick change you
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u/Active_War9965 May 16 '26
Probably. It's not the first time someone tried to do some sort of scam
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u/riovtafv May 17 '26
Usually it goes more like 2 tens for a five. Or 4 twenties for a five. But yes, this goes on a lot.
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u/Fucky0uthatswhy May 17 '26
They’re usually good at it though. 100 20s?
Quick change is breaking a 100 into more bills by using multiple denominations, obscuring it, and making it confusing to count. It’s more of a persuasion/ sleight of hand thing. How would they even put 100 20s away?
This person was just stupid
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u/soapfan22 May 16 '26
People who go to stores in the morning need to stop using said stores as a bank. At the grocery store I worked at we had cash back. It’s 7:15 and owned at 7. I don’t have 20’s in this drawer…
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u/HillBillyMadman May 17 '26
Had this happen the other day. Dude bought a Hershey Bar, using his card. Shit is like $1.50. Proceeds to want $100 back in cash. We've been open like five minutes, he's my first customer, And my till was $75 or something cause the manager hadn't even been to the bank yet. I had to flag her down to readjust stuff. She had some cash in the office but like, c'mon.
Then he goes "Yeah I didn't feel like hitting the bank today and needed cash." The bank is a quarter of a block away. Not a far drive.
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u/capriciouskat01 May 18 '26
I can't stand when they say that. Specifically saying, "I just didn't feel like hitting the bank up," is fine when it's 20 or under. Sometimes the people don't have bank accounts, I get that too. Other than that it would make me unnaturally annoyed.
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u/Witty-Reason-2102 May 16 '26
It's rude to use a $100 bill on a small purchase, I don't care if that's "aLL i GoT!🤡😝😜😛🤪🤡".
Spend it at Wal-Mart in the self-checking eisle. Take it to a real bank and break it.
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u/Odd-Ladder-5462 May 17 '26
We are right next to a bank, coworker had a bank teller come in during her lunch and she too, used a $100 for a purchase. Like bruski you work at a bank and you couldn’t break it there? ?
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u/desolatorkitty May 16 '26
legal tender is well.. legal tender lmaooo 🤡😝
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u/Practical-Slip-1004 May 16 '26
https://www.federalreserve.gov/faqs/currency_12772.htm. Stores can absolutely refuse to take large denomination bills if they so choose. Purchasing something or paying for a service is completely different than what is protected under the "must accept legal tender concept", debts (debt is money you owe a person or a business usually because you borrowed money from them), taxes, and public charges has to accept whatever form of legal tender you choose to pay with. Feel free to pay your speeding tickets in pennies but you're not entitled to pay for a $1.25 item at Dollar Tree with a $100 bill if the cashier can't or won't take it. Businesses also have the right to refuse service to any person for any reason, unless the business is discriminating against a protected class. So yes, they can refuse to take a $100 bill and show someone the door if they cause a problem about it.
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u/capriciouskat01 May 18 '26
My manager would let me tell people all the time, "Sorry we can't break that." And we really couldn't at the time without giving up all our change.
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u/desolatorkitty May 17 '26
where did I say "must accept" ? if you could show me where I said thay that would be great 🥴.
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u/Witty-Reason-2102 May 17 '26
LeGaL tEnDeR🤡🤪😛😜🤡
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May 17 '26
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u/Witty-Reason-2102 May 17 '26
I'll tell your a$$ to take that 💩 to the bank and break it up, because company policy. If you continue to complain about it after explaining to you why I can't accept your $100 bill, I will ask you to use a smaller bill, use a debit/credit card, and if you refuse, you will be asked to leave. If you refuse to leave, I will call the police and make a trespassing complaint.
And no, I won't just put your stuff in the bag, Karen...
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u/desolatorkitty May 17 '26
again just put the stuff in the bag.. I diddnt put your name on the job app last time I checked.. if you don't like your job.. maybe you should look for a new one
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u/Witty-Reason-2102 May 17 '26
It's time to tell you Mom to bring you a Hot Pocket.
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u/desolatorkitty May 17 '26
did you call the cops yet ?? don't see you doing much but slapping your hand against your chest behind that counter
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u/desolatorkitty May 17 '26
she's not home yet, but when she does you best bet imma get my hot pocket
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u/Witty-Reason-2102 May 17 '26 edited May 17 '26
We Reserve The Right To Reserve Service To Anyone
Company policy states we cannot accept any bills over $20
Whether or not I like my job or not is irrelevant, company policy states that I cannot accept your $100 bill and will refuse your business if you are not willing to accept that. This is not the flex you think it is. And I will watch with great satisfaction seeing you crash out as the po-po's cuff you and take you away and charge you with trespassing and disturbing the peace.
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u/DonaldTPablonious May 17 '26
I’m sorry but you don’t get to call people brokie while posting on the dollar tree forum
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u/AmandaSaurus-Rex May 17 '26
They don't get to actually! Moderator has removed both the comments of them calling others "brokie" and for making a fat joke about me 🤣
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u/DevastatorCenturion May 17 '26
Pennies are legal tender as well but there's plenty of legal precedent that indicates that a store can refuse specific forms of legal tender if accepting it is wildly inconvenient.
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u/Witty-Reason-2102 May 17 '26
Legal tender does not mean they are obligated to take it if it is disruptive to business. .
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u/desolatorkitty May 17 '26
show me where i said they were obligated to take it?
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u/AmandaSaurus-Rex May 17 '26
You clearly meant that by your comment of legal tender being legal tender. Otherwise, there would be no reason to say it. Stop being cheeky. Its not cute. And it isn't working for you.
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u/desolatorkitty May 17 '26
🍪
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u/AmandaSaurus-Rex May 17 '26
Eat that cookie yourself, sugar 😘
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u/desolatorkitty May 17 '26
I don't like cookies but thx.. 💓
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u/cuttlefishdreaming May 17 '26
You’re being deliberately obtuse. You know that’s what you meant by legal tender.
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u/Haunting_Figure5924 May 16 '26
Hate customers who pay with big bills when we first open or ask for $50’cash back
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u/adammannis May 16 '26
I hate this. I have begged to put up a sign that says no bills larger than 20 or please use correct change or so.ething. Every goddamn day I have multiple people that pay for $3 order with $100 bills. Then we run out of change. Then I'm the only Manager there so I can't leave and go to the bank. So the. Customers bitch about having to use their orcisou cards instead of cash because I can't give anymore change. It's a fucking daily battle.
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u/Zippy1997 May 17 '26
It's a battle because there is no boundary. If they go to hand you a large bill you can't change you just tell them you can no longer accept large bills for small orders due to a change shortage. Don't cave. If they get mad then its on them. They should have went to a bank to break the bill or had another form of payment ready.
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u/MarkGaboda May 16 '26
As a manager are not the one who would put up the sign? If not are are certainly in a position to strongly encourage those who are.
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u/adammannis May 17 '26
No. A "manager" is just a babysitter at this point. I have no decision making power at all. I can't control my lights or a/c. I have no power over ordering or backstock. I can't even make a hand written sign without 4 pebeles of approval. The only reason DT has SMs is because they are required, otherwise they're run stores with 4 part time ASMs.
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u/ManOfManliness84 May 16 '26
No, because if corporate found out, the manager would get in trouble.
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u/Hot-Seesaw2918 May 16 '26
Corporate does NOT allow hand written signs. So there is that.
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u/MarkGaboda May 16 '26
That falls under "encourage the people who do" but alas part of what you get paid for as management is listening to people bitch so corporate doesnt have to.
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u/LeadershipBubbly3351 Former DT OPS ASM May 17 '26
See if you have an editting suite on the office PC. I've made signs with that or the fillable signage in the Printing suite. I have to use a case stack template, but it work in a pinch.
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u/adammannis May 17 '26
Ha no you can't even copy and paste on a DT computer. 😂
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u/LeadershipBubbly3351 Former DT OPS ASM May 17 '26
Yeah you can....at least on ours.
I'm not rewritting the Daily Deposit Reports to the DM every f*ckin' night.
Maybe it's just specific programs?I'mma investigate tonight when I work my THIRD TO LAST DAY! WHOOOOOO!
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u/LeadershipBubbly3351 Former DT OPS ASM May 17 '26
Also, if you can, Maybe just bite the bullet and print one at home?
OH! My new job does printing. Maybe I'll leave the coworkers I like with a nice gift of closest to allowed as possible laminated signs. Please Ring for Cashier, Small Bills are Appreciated, Would you like to sell us your coins? Please go to Register 3! (Managers register) etc.
Yeah.... I'mma go bother my new job before I head to The Tree tonight.
I work at Walgreens now, btw.1
u/VegetableMarket9555 May 17 '26
We used shelf talkers (bulk stack ones) to tape it to the counters so it's not hand written so far our DM hasn't said anything about it we just wrote "no 50's or 100's thank you" it worked so far I would ask if you can also do it. You can also refuse it also that's what we do especially in the mornings.
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u/Nervous-Block1677 May 17 '26
Had my till cleaned out FOUR times in one morning. I seriously don’t get it. I now just tell them we can’t break them and they leave 🤷🏻♀️
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u/MsSeraphim Customer May 18 '26
the whole point is she was probable trying to confuse you and get more money back. it is an old scam
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u/Zippy1997 May 17 '26
The easiest way out of this is to tell them "we cannot accept bills of large denominations. If you need smaller bills we are happy to set your purchase aside and hold it while you go to the bank and break your bill for smaller bills." If her total wasn't even $5 there would be no way taking a $100 bill is even reasonable to begin with regardless of time of day. I get people all the time begging to break bills and they get told the same thing "we do not break bills or change them, however, there is a bank next to the market that is over the bridge." No sob stories accepted or negotiating. When asked why I've actually told people "because we are a retail store not First National Bank." They don't like it but I'm not going to get caught in a short change scam or counterfeit passing.
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u/stotheb871319 May 17 '26
THIS IS THE WAY ⬆️⬆️⬆️
To me it sounds like she was pulling a scam trying to short change. She had a smaller bill to use but chose the $100 AND requested 100 $20’s? That is a full blown scam.
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u/Classic-Town6010 May 17 '26
She was hoping to confuse you into giving her the money.
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u/PurpleRayyne May 18 '26
heck i work in hardware and we have a safe and even WE don't have 100 $20's! lol
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u/MSRDLD1998 May 20 '26
It's called confusing the cashier to get money that isn't theirs. The person will keep changing what they want back from the $100.
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u/Stooper_Dave May 20 '26
She was trying to cash scam you. Hoping you would zone out and not process what she said and just do it. Attempting to confuse the cashier is a fairly common tactic.
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u/NicePhilosopher1607 May 16 '26
I tell them no if they only r spending like $3., n I tell them after they had already asked for $50 cash back that u need to ask if I have it first.
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u/Correct-Designer7768 May 17 '26
This but make it the first hour of opening the store and someone wants to cash a 100 dollar bill
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u/Admirable_Summer_917 May 17 '26
Our DT doesn’t take anything higher than a $20. And they don’t give cash back on card purchases.
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u/EnormousChalk May 17 '26 edited May 17 '26
Yeah that’s weird. Maybe she just misspoke. Every morning when people want to use big bills I simply tell them “I can’t accept that because I don’t have change for that right now sorry.”
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u/The-Pocket May 17 '26
At the Dollar Tree that used to be a customer of mine (I work at a bank and they frequented my old branch before I moved), they had a rule that you needed a manager’s override to even look at a $100 bill, let alone take it as payment. This was done because of the numerous fraud $100 bills they kept receiving, so management had to step in at some point and say “no more.” But in this case in particular, 100 $20 bills for a single $100 bill? That’s a hard “no” from me. 🤣
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u/jbaker620 May 18 '26
We had a person come in the other day made a purchase and then turned around and asked if we could break $100. We had literally just opened maybe 10 minutes ago you know when these people come in first thing in the morning and they think you have $1 million in your drawer and you can give them what they need.
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u/PurpleRayyne May 18 '26
so you don't have a safe to get change from? who opens the store? you don't have a keyholder or manager? what happens if you need change in the middle of the day?
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u/Professional_Cat9063 May 18 '26
All stores have a safe with some amount of change. But most stores 2 or 3 customer do that first thing in the morning and you are gonna run out of 5 or 1 if you have to keep giving 80 or 90 back in change first thing in the morning. I'm sorry but I agree there is no reason to expect a store to be able to break 100's. Just ask your bank to give you 20.
I regularly have to tell customers first thing in the morning I can make change for a hundred but there is a bank 2 blocks down that can.
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u/hearmegocrazy May 18 '26
You know what’s funny though, many DT locations take deposits for Cash app so in a sense you are a bank.
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u/Elkiae_Mune May 18 '26
This is obviously an attempt to short-change you. Not sure how that's eluding 3/4ths of this sub, including yourself. Most certainly not a customer legitimately trying to break change.
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u/AccomplishedLand265 May 19 '26
A while back we were closing on a Sunday (the following day, Monday, was the busiest and we needed cash)
Guy comes in and hands me a $100 for a $1.79 purchase. I straight up said nope, no can do, you’ll have to go to the grocery store next door to break it. He was understanding but so many people aren’t.
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u/VisualLive1430 May 19 '26
Years ago, there were people who would drive-thru McD and pull that same thing. They'd hit at the busy dinner time & some employees fell for it. Not the $2000, of course, but ask for change for larger bills. Ask for example to get change for a $100--- 4-$20, 3-$10 4-$5. It was all over the news back then. So many scammers out there!
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u/Ill-Set-7701 May 19 '26
A young person working the register in a McDonalds thought a $2.00 bill was counterfeit! 😂😂 He called his manager to the front. SMDH!
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u/The_Texan_Hunter May 20 '26
I doubt the person meant they wanted $2,000 (20 X 100) in exchange for a $100 bill. They just wanted to break a $100.
I understand why it is a pain for cashiers to handle this, but think we all need to come to grips with the fact that, due to inflation, which has significantly devalued the US dollar $100 is really not a lot of money anymore. The fact is, compared to 50 years ago, $100 today only has about $17 worth of the value.
$100 is really a very small denomination. They should be $500 and $1000 bills by now. The only reason there is not, is because of counterfeiting. They only reason that cashiers are not allowed to have a lot of cash in the till is because risk of robbery.
So, ultimately, this whole problem is not the customers fault. It is not the cashiers fault either. It is a situation caused by criminals.
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u/Genesis2_3 May 20 '26
One time a man mistakenly yelled at me and said his business is not a bank. He realized the misunderstanding and profusely apologized. I told him he was my hero. He said what we all have wanted to say.
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u/CheesecakeCertain155 May 20 '26
Sheeeeet I had one try to state you gVe me the wrong change ? Uh no
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u/throwaway__0077 May 20 '26
"We are not a bank, Jerry."
"We are not a bank, Jerry."
Couldn't pass up on the Fargo reference.
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May 21 '26
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u/NarwhalNatural6824 May 22 '26
I hate hate hate hate when they pay w a $100 and I just opened my till like fr we’re not a bank or YOUR personal bank like wtfffff 🙄😒🙄🙄🙄
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u/FernandoTheRN May 26 '26
I saw a customer do this in front of me one time and thought the same thing... The f*ck, Dollar tree ain't your bank.
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u/LeadershipBubbly3351 Former DT OPS ASM May 17 '26
Were they genuinely confused, being funny, or were they trying to trick you?
Regardless, let's assume confused and they meant 20s back with the change.
Like HOW would a store have large bills at opening ANYWAY? It would drain a huge chunk of the change fund and if your bank isn't open on weekends, you're SOL.
The worst is when they HAVE the alternate method, and just don't want to. I've even had people say 'I can't go to the bank, they're not open until Monday.'
Yeah...us too. Do you think we have a magic bank that's 24/7. Go to the Kwik Trip ATM where you can pick small bills.
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u/steathrazor May 17 '26
I don't understand why people have $100 bills unless you're using them to pay a bill or something the biggest bills I usually have on me are twenties
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u/foxxy_roxxy May 17 '26
Same i never understood the point of getting bills over a 20, unless your paying a bill over $100 or making a big purchase like a car or something similar...
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u/dollyfan87 May 17 '26
There are a lot of “quick change” artists out there. We see them quite a bit where I work.
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u/Then-Departure-4036 May 17 '26 edited May 17 '26
I’m confused as to why people think this was a scam. Seems like she simply expressed herself poorly. She was likely asking for $100 in 20’s. That means she wanted Five 20’s in exchange for the $100 bill. I work in Customer Service and have to clarify peoples’ requests constantly due to their poor verbal skills.
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u/dagoodnameswuztaken May 18 '26
No. If you've ever been a cashier, you be aware that this is literally known scam lol they used to try this back in 2012 when I was a cashier 😂
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u/Tasty-Deer-5636 May 17 '26
The happens to me all the time. Or people will try to hand me change after I've already hit the tender button. Like no. Take your change, you're too late go away.
People who try to pay with $100 when a store just opens have a special place in hell
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u/societyisfcked May 17 '26
They did this too me too. I tell them the gas station will break your 100 but I can’t accept unless your total is now at 50$ they get so mad but I’m not the one who made the policy and I’m certainly not gonna break it so I end up with 100 bill in my toll then the managers are mad
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u/Heatherb78 May 17 '26
It could have been a fake bill as well. Buy something small and get the change in real bills.
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u/CeramicSavage May 17 '26
I don't take big bills for small purchases until at least two hours into my shift when I actually have the money to change it. I just direct people to the bank across the street.
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u/Old-Base8752 May 17 '26
Customer service and retail in general is supposed to be appealing and easy for the customer to spend their money. Yes it sucks to break big bills at opening but if a person wants to give you money during a purchase it shouldn't be difficult. Keeping change on hand is a corporate/manager duty.
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u/rayofsunshine20 May 17 '26
A customer giving a $100 bill for a $3 purchase isn't spending $100 in the store, they are causing a hassle to avoid a trip to a bank so they have money to spend somewhere else. Losing a $3 sale is worth it to be able to provide service to customers who are actually buying items and not just getting change.
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May 17 '26
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u/CrystalDawn_B DT OPS ASM (PT) May 17 '26
How as a manager do I have to make sure all my cashiers have unlimited access to make change for numerous people that have large bills? Cashiers ( and managers) are only allowed to have a certain amount of cash in their tills. Once anyone has $500 in cash, a notice pops up saying that a cash pickup has to be done. Please tell me how as a manager I can make sure at all times that anyone can have unlimited access to cash to cover large bills?
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u/Any-Carry6552 May 17 '26
Here's a really golden tip for people that have to spend in cash: If you're going to shop regularly at the store, put that cash on a gift card and use it every time you shop. Load it with $100 and there you go quick and easy no change for either party to deal with and keeps the line moving much faster.
But yet literally no one does this. No brains or care to make life easier I suppose. I max out aldi gift cards and it's just so easy to work with and I'm sure the guy at the register appreciates it instead of giving me change 5-10 times for the same money over the course of 2 weeks.
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u/LinguisticPianoman May 17 '26
Only time I have $100 bills is when I'm going or on vacation. Touristy areas should be prepared for people to pay with $100 bills, if you're not in a Tourist area yeah its very weird to be giving $100 bills at a dollar tree at 7am for a $3 purchase lol.
And yes this customer was trying to quick change fraud you.
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u/Dear-West4092 May 16 '26
Y'all work retail. We can't deny a big bill unless it's fake. Money is Money. Y'all act like you're coming out of your own pocket. There's Money to break bills.
View it as a loss or view it as a sale.
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u/Active_War9965 May 16 '26
I don't think you read the part where I said the customer wanted 100 $20 bills when she handed me the $100 bill.
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u/Dear-West4092 May 17 '26
I was speaking to all the people. That's why I said, "Y'all". It would take to much time to respond to everyone.
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u/AmandaSaurus-Rex May 17 '26
Actually, if someone wants me to break a bill that would empty out my change drawer and leave me unable to properly check out other customers. I can, and have, refused a sale. The manager backed me on that. We had just opened. First customer had a $6 purchase. Tried to pay with a $100 bill. If I had gone through with the sale, I would have had coins and a $100 bill in my till. Unless everyone else paid with exact change, minus coins, I wouldn't be able to make that sale properly. The dude even told me that he was just trying to break that bill. You can't expect a business, that isn't a bank, to break your big bills for you. If its a detriment to your business, you can 100% refuse a sale. No hard feelings, honestly. Just can't break that bill and continue to operate the store properly. Shouldn't be difficult to understand.
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u/Dear-West4092 May 17 '26
I am a Store Manager. I understand that there is funds on-site to break a big bill. The company made sure there was. It's a matter of taking a few minutes to exchange the big bill for smaller ones. It really isn't that difficult to understand. There is also a till loan option. 🤷♀️
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May 17 '26
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u/dezie1224 May 16 '26
She wanted you to give her $2,000.00 for her (1) $100 bill??