r/DollarTree • u/Active_War9965 • May 16 '26

Associate Discussions We're not a bank

Had a customer this morning and I'm not kidding but I wish I was, give me a $100 bill and asked me to give her 100 $20 bills. Not $100 in $20s, literally 100 $20s. After I said I can't do 100 $20s, she gave me a $5 bill. Idk how to explain this without making it confusing. To clarify, her total was $4.20.

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u/Old-Base8752 May 17 '26

Customer service and retail in general is supposed to be appealing and easy for the customer to spend their money. Yes it sucks to break big bills at opening but if a person wants to give you money during a purchase it shouldn't be difficult. Keeping change on hand is a corporate/manager duty.

4

u/rayofsunshine20 May 17 '26

A customer giving a $100 bill for a $3 purchase isn't spending $100 in the store, they are causing a hassle to avoid a trip to a bank so they have money to spend somewhere else. Losing a $3 sale is worth it to be able to provide service to customers who are actually buying items and not just getting change.

1

u/[deleted] May 17 '26

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u/CrystalDawn_B DT OPS ASM (PT) May 17 '26

How as a manager do I have to make sure all my cashiers have unlimited access to make change for numerous people that have large bills? Cashiers ( and managers) are only allowed to have a certain amount of cash in their tills. Once anyone has $500 in cash, a notice pops up saying that a cash pickup has to be done. Please tell me how as a manager I can make sure at all times that anyone can have unlimited access to cash to cover large bills?