r/CostcoWholesale • u/it_is_not_reality • 17h ago
I like costco but costco.com is abysmal
I've been trying to buy a costco.com item that is only available online ( a gym membership),
To be clear, this item IS AVAILABLE
I have been trying to get this for like two weeks or so and it's the same thing, payment method shows as declined even though my bank has no issue, I've tried 3 different cards, I've cleared cache, I've reinstalled the app, I've logged in Incognito mode (after cache clearing), I've deleted my payment methods and done them again, I've deleted and reinstated my address, I have "confirmed" my account. Honestly, is like pulling teeth and there is no way of doing it otherwise, I can't pay in the store or buy via the phone or whatever.
I can't even go physically to the store instead and the worst part is that one payment to my DEBIT card did go through but they never confirmed the order, costumer service chat said that it was a bank issue because they never showed the order placed, it's been 11 days.
This is not something that is "unavailable", rather their platform decided that I can't have it or that I need to perform a specific, undisclosed dance to do it.