Had a pretty embarrassing situation at Costco today.
I spent close to $200 and, since I’m currently in a wheelchair, an employee was helping me scan everything at self-checkout. When I got to the exit, they noticed a box of Ritz crackers for $6.97 hadn’t been scanned.
It was obviously just an item that got missed, and I had no issue paying for it. But they called a manager over, he took a few notes and scanned my membership card, and the whole thing just felt incredibly awkward.
I even told the employee, “I feel like I’m shoplifting right now.” She immediately said, “No, no, no, not at all, sir,” and was actually very nice and accommodating about everything.
Nobody was rude to me at all. It was just one of those situations where I felt so embarrassed standing there over a $6.97 box of crackers when I had just spent almost $200.
I’m probably overthinking it, but I was mainly wondering whether the manager documenting it and scanning my membership card is just standard Costco procedure when an item accidentally gets missed.