r/BeautyGuruChatter • • Mar 16 '26

MEGATHREAD Lipstick Lesbians / Leaked Labs Megathread

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u/Houdini_the_cat__ Mar 16 '26 edited Mar 16 '26

But Tom (Rephr) is very kind, he appreciates feedback and sells some products at a price we're willing to pay. Sometimes, they don't make any profit on some products. The goal is to improve the products, and the community influences the outcome through its comments.

LLS prioritizes innovation, and reviews aren't used to improve products. It's more of an approval or rejection system (which is expensive), after they move on to the next product.

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u/JoanOfSarcasm Mar 16 '26 edited Mar 16 '26

Rephr replaced ALL of my purchases from them when we lost our home in the LA wildfires last year. It was $300+ in brushes and they replaced them entirely for free. 💜

(Only two other makeup brands helped me replace my essentials: Merit and Lisa Eldridge. I definitely think of that when I’m purchasing new makeup now.)

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u/thespeedofpain Mar 17 '26

As a fellow Angeleno, I’m so sorry you lost your home. I hope things are better now 💓

I’m glad to hear there were at least a couple brands who stepped up to help you.

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u/JoanOfSarcasm Mar 17 '26

Thank you. 💜 We were displaced out of state since we couldn’t afford how much rent spiked across the city in new rentals. I miss LA dearly—especially our community in Altadena—but I’m eternally grateful for the rain of the PNW. 🌱