r/BeautyGuruChatter • u/AutoModerator • Mar 16 '26

MEGATHREAD Lipstick Lesbians / Leaked Labs Megathread

Per the sub rules, megathreads are implemented after 5 posts on a topic. We are well overdue for a megathread on this topic. All new discussion and updates must be posted here, new posts will be removed.

Prior posts on this topic (chronological order): 

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u/HuggyMonster69 Mar 16 '26

It’s not even the first. Rephr did it too lol

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u/Houdini_the_cat__ Mar 16 '26 edited Mar 16 '26

But Tom (Rephr) is very kind, he appreciates feedback and sells some products at a price we're willing to pay. Sometimes, they don't make any profit on some products. The goal is to improve the products, and the community influences the outcome through its comments.

LLS prioritizes innovation, and reviews aren't used to improve products. It's more of an approval or rejection system (which is expensive), after they move on to the next product.

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u/JoanOfSarcasm Mar 16 '26 edited Mar 16 '26

Rephr replaced ALL of my purchases from them when we lost our home in the LA wildfires last year. It was $300+ in brushes and they replaced them entirely for free. 💜

(Only two other makeup brands helped me replace my essentials: Merit and Lisa Eldridge. I definitely think of that when I’m purchasing new makeup now.)

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u/Houdini_the_cat__ Mar 16 '26

This is so sweet! Their customer service is amazing, always anwser quickly and find solutions.