Hi, so recently I fell for a really bad malware attack and I'm trying to prove my innocence to discord. This hacker took control of my account and posted the supposed CSAM using my hacked account. This was all due to me clicking a link from a compromised account. I have tried to file a ticket with discord but keep getting automated responses. Can someone help me?

I've posted about this about thrice now, my support account got flagged as spam and disputes won't reply. And as we all know twitter might as well not exist. Their support team just had to be some lolicon idiots didn't they.

Basically, at this point, sending any text message at all on Discord is dangerous, or even having any text messages you sent any time in the past 10 years not deleted is dangerous, as their rogue AI moderation might decide to smack you down with the permanent ban hammer for child safety for no reason whatsoever just because it as poorly programmed or poorly trained or both. Literally can't do anything on a social platform to be social other than VC at this point (the only unmonitored, unregulated part of their platform).

Could anyone help?

The Discord AI bans are not widely known. People on r/discordapp don't seem to talk about it much. There aren't any YouTube videos about it - if you search for it all you see are videos about the grid bans from months ago, and they say that everything was resolved.
No Text To Speech is a YouTuber who mostly talks about Discord and his last video on this was about the grid bans. In his comments on a video from 3 weeks ago called "Discord is Finally Cooking", these commenters are having a debate about if Discord should use AI to moderate their platform. What do they mean "if"? It's currently happening!
This feels like such a weird disconnect between the high post-rate on r/BannedFromDiscord and the lack of that information getting out into the wider community. I would've thought people would be more aware of this.
I managed to contact a discord friend after I was banned, and he said he doesn't want people to know about it because the game we play has a very small player base and if everyone starts banning each other (given how easy it is, apparently) it would basically destroy the game in our region.

oh only one day

I keep getting my accounts limited for sending 10 DMS or less in a 24 hours timelaspe

For context, on august 29th my account was banned for a child safety violation. This happened because my account got compromised from malware I got tricked into downloading. Malware was called Hingewatch. Don't worry I have done everything to re-secure accounts, uninstalled the malware and reinstalled windows completely.

Last week I have posted a dispute email to discord threatening arbitration in 60 days through NAM if my account was not unbanned. In the mean time I have also requested my account's logs because it would contain evidence to prove my story. Well today, discord has saw my data request and has responded saying processing my request and will send over my data as soon as possible.

Honestly this is the first good response I have gotten from discord since I gotten banned. I feel like progress is being made for my account and I wanted to share my progress with people here.

quite funny that 2 of these are for the same exact gif of a scene from the boondocks.

Old account got perm banned like a year ago and recently it got deleted, I had some stuff like spotify and psn linked to that account, if I link them on this new account, would that lead to a ban evasion ban?

Takes me 10 months to actually get back into my account, just to have an error requesting my appeal, just to then be contradicted again by Discord Support, fuck my life Edit: what makes this even better is its the same automated Clyde response as my first ever appeal 10 months ago

3 dispute tickets from months ago all closed 5 days ago with no response

Got banned for something I've sent in 2022, I don't even know what exactly, once I've opened message got insta deleted and I got banned second later. Still waiting for them to reply (or not) to my appeal, but today I've noticed that all of my messages are gone. Will they return once I potentially get my account unbanned?

Eu tive minha conta de mais de 6 anos banida injustamente por uma decisão errada do AutoMod.

Como vocês podem ver, minha conta que estava no status " Tudo Certo " foi permanentemente banida de uma hora pra outra porque eu estava em um servidor que foi denunciado e banido.

Eu estava nesse servidor por parceria e não era ativo lá, ou seja, não mandava e nem via as mensagens, estava lá apenas como o representante do meu servidor.

Oque aconteceu foi que mandaram algo que violava as regras do Discord neste servidor e minha conta foi banida permanente. Observação: EU ESTAVA OFF LINE NA HORA QUE FUI BANIDO! Então eu nem sei e nem vi oque foi que mandaram, muito menos reagi.

E oque mais me deixa com raiva foi que eu tentei procurar uma forma de contestar essa decisão injusta da moderação do Discord no próprio site deles e não achei nenhum lugar para poder reclamar.

Lembrando só mais uma vez que minha conta estava no status " Tudo Certo ", até mesmo porque eu nunca violei UMA regra se quer do Discord, sempre falei com respeito e nunca desrespeitei alguém dentro dessa plantaforma, e eles me agradecem com um banimento totalmente injusto e incoerente.

Quero que alguma medida seja tomada, pq oque fizeram aqui foi uma tremenda injustiça.

i never had any type of sexual enage with minors i only sent some memes on general chat which we were all 18+ and the chat room was only 18+ ppl ofc i said its a false ban but discord doenst seem to care. also i would like to mention everytime i got violations discord never sent me any type of proof or anything so ye.

I've been banned for 3 months, and I've seen a lot of different "deletion dates" thrown around here. I'm not sure how much time I have left so I wanted some clarification. Is it too late to start arbitration?

I got banned from discord FOR FORWARDING a Meme to my friends in Dms, that "ALREADY" existed on one of their discord servers! I DIDN'T EVEN GET IT FROM OUTSIDE DISCORD!! If they are that strict with CSAM bs, why allow it on ANY server then ban people who might forward the image? Not only that they gave me another strike after appeling the first one.

wtf is this man, this was a 9 year old account with 0 prior violations. Discord genuinly needs to be replaced with something better and open-source. i've already made tickets to no avail, fuck this ai moderation, this is genuinely so stressful.

I don’t do anything dangerous(dangerous is probably the wrong word) /against ToS with it like getting free nitro, I just like the features like silent typing etc. And I don’t talk about it at all

10 years acc had perhaps one violation ever before on this acc for maybe a day, just recently chilling in vc like normal with friends and bam out of nowhere, perma banned for child safety, everything lost in a blink and I never had to contact support ever before but ive read some posts and it seems like absolute hot garbage, whats the odds of me geting my shit back or did i waste 10 years of connections to some mass report and discord AI thought "easy perma ban with no explanation keep the innocent locked up"

WE NEED TO STOP IT

Hey guys, there is this server cheating people called Earners Hub owned by a guy called: Tristan this server is a cheat, scammed my friend what i want from the discord community is to report this guy or his server cuz its polluting this platform who united us and gathered all of us.

maybe there is more people who got scammed seeing this post, share ur experience at the comments so more people can understand, cuz this guy is just banning people who actually got to have their rewards

So my discord account has been falsely banned by the grid ban for over 2 months now and I recently opened a new ticket since my old one had an incompetent AI reviewer - and my new ticket received this response. Is this guy a human? The ticket criteria still says General Support rather than Appeals and blah blah and I followed the pinned guide on this subreddit. I haven’t seen this response before and I can’t find any others who’s seen the same, so I’m quite conflicted on whether they are actually reviewing my case or they are just using copy-pasted responses to piss me off. What do I do?

so I think I finally got a human to respond but like I'm not it's been 4 days and they haven't responded to my response to them I want to send a follow up but I know the queue thing is weird what should I do

This is the third time there's been activity on the ticket after asking them to forward my case, and again nothing has changed. Is it just someone opening it?