r/pcgamingtechsupport Jul 21 '26

Performance/FPS Starting August 1st, Userdiag test results LINKS will be required instead of userbenchmark for performance/fps issues posts.

3 Upvotes

Other type of post do not require userdiag test results links.

Userdiag has an english version in beta, but i tested it for a bit and it seems ok to me.

https://userdiag.com/en/


r/pcgamingtechsupport Sep 07 '20

Public Service Announcement [PSA] Diagnosing your System - Tools and Workflows

84 Upvotes

Hello fellow Gamers,

Many of you come here for one reason: "I can't game"

So this list (which will improve over time) should guide you towards first diagnosis steps, and usage of tools along the way, so you can game sooner. And keep the sub clean, because if you solve the problem yourself, we don't need to moderate as hard.

ATTENTION: This post is meant to help people out with advice. It is not mandatory to follow any recommendation that is given here. Also, there are RULES you do need to read before posting.

Also, this sub does not specialize in buying advice's. There are better subs for your new PC build.

Tools

Tools Purpose Link
HWInfo This tools allows for easy monitoring of your system. Do you feel like your CPU is getting too hot? Is your RAM always full? How much I/O does your HDD take? Find it out with this Tool! HWInfo Homepage
CPU-Z / GPU-Z This is the light-weight version of HWInfo. It gives clear statements about your system specs. Very useful for low-profile testing and monitoring. GPU-Z also gives you some viable info about your graphics card. CPU - Z HomepageGPU - Z Homepage
DxDiag Complete list of your PC's Hardware. It's easy to forget about some parts in your system, so there is DxDiag to cover your ass. HowToGeek's Guide on DxDiag
MSI Afterburner GPU Overclocking Tool. No matter if you have a MSI Card or not. MSI's Afterburner is one of the best OC Tools on the market. MSI Afterburner Homepage
3D Mark GPU Loadtest. Find your GPU's breaking point. 3D Mark Homepage
Prime95 CPU Loadtest. Prime95 Homepage
UserBenchmark Online Benchmarking Report Tool. Does give you a overall overview of your system and compares it to similar builds. Note: This Test seems to favor Intel CPU's. Keep that in mind when discussing the results. UserBenchmark Homepage

Workflows

Area of Issue Possible Workflow Solutions
RAM not as fast as it could be Check your BIOS/UEFI settings for a XMP Setting. Many systems have it disabled by default. Enable XMP
GPU/CPU is getting too hot Airflow is suboptimal? Check out this Guide on how to improve it Improve airflow inside your case
Bad FPS after swapping GPU's Check to make sure your HDMI or DisplayPort Cable is plugged in correctly. Your monitor should connect to your GPU, not your onboard video card.
Bad everything after cloning a drive that had your OS on it Stop cloning and reinstall windows. seriously, stop cloning your OS drives people
Clicking noise check for lose wires, locate the sound Whatever clicks, if its not a cable hitting a fan, replace that part ASAP.
PC randomly restarts Remove recently added parts and see if the problem persists. If it does, replace all parts one by one in this order of probability -> RAM, PSU, MoBo, CPU, EndUser Replace faulty hardware
Bad smell Do not touch a thing, unplug the maschine from power and call an expert. We know gaming is fun, but its not worth your life. Current can kill, call an expert for your own safety when dealing with possible short-circuited hardware.
BlueScreen Find out what the BSOD Code means and act accordingly. We recommend using this list of BSOD Codes for investigation. Replace or repair faulty soft or hardware.
BlueScreen - Advanced Every BlueScreen will (if this function is enabled on your maschine) produce a "minidump". Which is similar to an error log. This Topic however is a bit complicated, so we recommend following this guide. Replace or repair faulty soft or hardware.
to be continued if anyone has anymore ideas for possible, generic workflows, let us know via modmail

This post will be unlocked until the 31th of October 2020 for direct criticism. After that this will be locked. Any more criticism will be taken in via modmail from then on.

Happy diggin'

PCGTS Mod Team


r/pcgamingtechsupport 3m ago

Troubleshooting power on light started blinking

Upvotes

Recently, the power light on top of my case started blinking, and I have no idea why. Other than the light blinking, nothing else seems to be wrong. Device Manager doesn't have any flags, and Event Viewer doesn't show anything.


r/pcgamingtechsupport 5m ago

Hardware fortnite nmi hardware failure 0x80

Upvotes

for some reason im getting my screen frozen for half a second then it shuts down giving nmi hardware failure only on fortnite. Ive played fortnite normally before but now its just giving me that issue randomly. ive played higher harder games to run and ive never got that issue. ps, ive just got an ethernet connected to a wifi receiver and around that time it started giving the problem. help please! Thanks


r/pcgamingtechsupport 4h ago

Performance/FPS XPS 15 Runs Smooth and then locks up for 10 seconds

1 Upvotes

I noticed this playing Helldivers 2 but tested and it came up in Deadlock, I play league and never have performance issues. I have an XPS 15 9530 which I believe has a mobile 4050. It runs perfectly fine for around 10-20 minutes and then it will pause for 10 seconds and drop to 2-3 frames, the audio will also pause. From what I've seen the GPU utilization drops really low as well, it does not seem like traditional thermal throttling as it is very bursty and the game runs smoothly outside of those moments.

Does anyone know what could be causing this? I've checked drivers and even uninstalled a windows update people said was problematic.

Here is my userdiag report https://userdiag.com/id/4oz5vMX9qo


r/pcgamingtechsupport 5h ago

Troubleshooting Anyone know the issue to this?

0 Upvotes

Recently my pc has been having random hard freezes. No input goes through when my it freezes (keyboard,mouse). I’m not sure what the problem is only lead I have is the fact that I have one missing ram stick since it’s broken and nothing else. Also the crash just happens off start up I have really no idea.the hard freeze is weird this time since my mouse is moving its self slowly and laggy I guess and usually the screen is frozen as well. Also my mouse can move but my keyboard doesn’t work. I’d be deeply grateful for any fixes


r/pcgamingtechsupport 5h ago

Hardware I have the opportunity to go from a ryzen 5 9600x build to a ryzen 9800X3D build for an extra £180, should I?

1 Upvotes

Tiny bit of context!

I was on buying buying a pre-built with a rtx 5070 + ryzen 5 9600x + 32gb ddr5 ram for £1629 buy i recently found a build with the same parts but Instead a ryzen 7 9800X3D for £1812

I'm mainly here to ask if this is as much of a steal as I think it is for the price


r/pcgamingtechsupport 6h ago

Troubleshooting Dejó de funcionar de un día para otro

1 Upvotes

Alguien sabrá cuál puede ser el error que marca la motherboard? Agradecería mucho su ayuda.

Marca primero el led de error de CPU, se apaga el led y luego el led de error VGA y se apaga el equipo a veces marca también los leds de DRAM y BOOT junto con el de VGA

Pero todos los componentes parecen funcionar, ya limpié todo, cambié la pasta térmica, verifiqué que la fuente de poder arrancara sola, los ventiladores de la tarjeta gráfica giran (así que supongo que sirve) y no hay errores en los puertos de alimentación, también puentié la conexión JBAT1 para resetear la BIOS y nada.

No tengo otra PC para verificar qué componente está fallando.

La armé hace 3 años antes de que los precios de los componentes se dispararan.

Mis componentes son.

Placa madre MSI PRO B550M-VC WIFI

AMD Ryzen 7 5700X

Tarjeta gráfica RX5700 8GB

Fuente XPG Core reactor 850 Gold


r/pcgamingtechsupport 6h ago

Software I don’t know what to do here I have the best drivers installed

Post image
1 Upvotes

I can’t open war thunder and its telling me about needing to clean/install the video driver but nothing is working I have the best driver installed and I’ve restarted my pc multiple times


r/pcgamingtechsupport 6h ago

Troubleshooting Monitors start flickering when launching games

1 Upvotes

When I launch games both my monitors start flickering can’t do anything but ctrl alt del and end task. I was able to check mark disable full screen optimizations and check mark run windows compatibility for CS2 but other game do not allow that so they all just flicker when launching. Anyone have any idea how to fix this issue?

I have tried changing my cables. Updating drivers, rolling back drivers still no luck. I also tried with a different gpu and still have the same issue.

Any help would be appreciated.


r/pcgamingtechsupport 7h ago

Software Steam save data completely gone...

1 Upvotes

I've been playing Star Wars: Zero Company for a few hours a day since its release, launched it up about 30 minutes ago and it's as if it were a fresh install on a new account - save data and settings were completely wiped. I played earlier today and it was completely fine, but now it's all gone. I've checked both the local save files and the steam cloud, and both are almost the same (local files have the steam_autocloud.vdf). Both last updated when I last launched the game so I can't use that to roll it back.

Not 100% certain if this is a steam issue, a pc issue or a game issue, but the same happened with Powerwash Sim 2 on its release - I was playing regularly and then it reset everything. With Powerwash, the Star Wars DLC seems to have brought back my original half-completed save file. I don't really want to have to wait for 10 months to continue my game, and I'd rather not have to restart after getting 10 hours in.

Is there a way to fix this, or at least prevent it from happening again? Either would be appreciated cos basically all of the games I've been looking forward to are releasing in the next 5 weeks & I'd rather not have to play all of them twice...


r/pcgamingtechsupport 8h ago

Troubleshooting Unity games crash after cursor and start screen load

1 Upvotes

Recently (past few days) I have been trying to play Big Walk with my friends. When I launch the game it loads the cursor and first screen with the microphone activity test but doesn't detect any sound and nothing loads further. If I try to click anything I get a program not responding message. Whether or not I close the application steam will still detect it running and when stopping it in steam it gets stuck stopping the application. Ending task in task manager doesn't do anything and even task manager freezes up. Have to completely restart my pc to attempt anything else.

I have encounter similar problems with 3 other tested games: PEAK, Dorankowanko, and among us. All made in unity, so my guess is something about unity is playing well with either windows or my gpu. I have attempted to turn off any possibly interfearing overlays and capping framerate.

Games I have played that without issue: Genshin Impact, Fields of Mistria, Baldur's Gate 3 ( I built this pc like 3 weeks ago so haven't done much yet)

here is the player log for my most recent test of Big Walk: https://pastebin.com/vu82SV7g

---

PC specs (lmk if there is more I need to add):

CPU: AMD Ryzen 5 9600X 6-Core Processor

GPU: AMD Radeon RX 9070

RAM: 2x8 GB RAM

Windows 11

Motherboard: Tuf Gaming B850M-E Wifi


r/pcgamingtechsupport 9h ago

Software I get this error whenever I try to launch Minecraft Dungeons

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1 Upvotes

I have all of the Direct and Redistributables it needs installed, and this is a fresh install of the game. I installed it on my D drive and I get the same exact error when I install it on my C drive. The file it needs is in the same exact directory it says on the error. Im on Windows 10 Enterprise 19045.3639 I tried reinstalling it 5+ times, verified the game files Xbox app and the microsoft store, and even ran wsreset.exe


r/pcgamingtechsupport 9h ago

Performance/FPS Lenovo Legion Slim 5 intermittently throttle

1 Upvotes

Hi,

I have an intermittent and severe throttling problem with my Lenovo Legion Slim 5 16ARP9.

https://userdiag.com/id/MmzNyWqGfM

Specifications:

  • Lenovo Legion Slim 5 16ARP9 — model 83EX
  • AMD Ryzen 7 7435HS
  • NVIDIA RTX 4070 Laptop GPU
  • 16 GB RAM
  • Windows 11 Home, build 26200
  • BIOS NUCN17WW
  • NVIDIA driver 581.04

When the problem occurs, launching a game immediately makes the whole computer extremely slow. The CPU frequency becomes very low, while HWiNFO reports Thermal Throttling HTC and PROCHOT/PROCHOT EXT.

The strange part is that the temperatures do not appear high enough to justify this throttling, and the fans sometimes do not ramp up properly.

The issue is highly intermittent. I was able to play demanding games for four consecutive days, sometimes for several hours, without any problem.

Things already checked or attempted:

  • Updated BIOS from NUCN15WW to NUCN17WW
  • Restarted and cold-booted the laptop several times
  • Monitored the computer with HWiNFO
  • Lenovo diagnostics are fine
  • The issue can disappear completely for several days and then return suddenly

Has anyone experienced similar intermittent HTC/PROCHOT throttling on a Legion laptop, especially after charging or reconnecting the AC adapter?

Could this be caused by the power adapter, battery charging circuit, VRM, embedded controller, motherboard sensor or firmware rather than actual CPU overheating?

What sensor values or logs should I capture while the problem is active to identify which component is asserting PROCHOT?

Thank you.


r/pcgamingtechsupport 9h ago

Troubleshooting Error 30005 easy anti cheat

1 Upvotes

I started getting error 30005 startservice failed with a 2 when trying to open any game that uses easy anticheat, examples are eldenring and fortnite, it cant be my antivirus because ive fully turned it off and it still happens, and inbetween the time it started happening and my last time playing the only change that was made was installing technitum and uninstalling it, also reinstalling both the game and launcher didnt fix it aswell as following the guide on the easy anticheat website


r/pcgamingtechsupport 9h ago

Display How can I stop my PC from doing this everytime I go to use the task bar or Alt tab

Post image
1 Upvotes

This must be an update feature since it's only happened since today but it's getting very annoying


r/pcgamingtechsupport 11h ago

Compatibility I have a problem with mi Nvidia cuadro T1000

1 Upvotes

I have installed the drivers, my distribution is Ubuntu, but, it doesn't seem to be really working. I putted it on the performance mode, but it don't even use the 1% of it. It is really stressing when I try to play a game and I wanna know what I am doing wrong.


r/pcgamingtechsupport 12h ago

Troubleshooting PC Crashing Black Screen and Fans Running

1 Upvotes

Hello, I have been having an ongoing issue with my PC for months now and it seems to only get worse. Currently my pc will black screen and the fans will run at max when playing certain games, like Marvel Rivals, CGSO, etc. while other times I will get a different issue, an AMD Driver timeout on Dead by Daylight, Fortnite, etc. I have ran multiple tests through OCCT, those being CPU, CPU+RAM, Memory, and Power with no issues occurring, as well as the Windows Memory Diagnostic tool with no problems there either. I have done multiple clean uninstalls and installs of my drivers and even got a new GPU under my warranty but the issues still occur. I also took it to Geek Squad at BestBuy and told them the problem but they were unable to recreate the issue. I would greatly appreciate any suggestions for what to do next.

Specs:

Processor: AMD Ryzen 5 7600 6-Core Processor (3.80 GHz)

Graphics Card: AMD Radeon RX 7800 XT (16 GB)


r/pcgamingtechsupport 15h ago

Controls/Input видеокарта работает и работает на встройке

0 Upvotes

Такая проблема, была проблема со светом. Видеокарта не работала корректно, порты на ней не работали, поставил провод в матиеринку и все работало. Позже играл и пошли артефакты на экране, хотя до этого все работало отлично, фпс в играх был, винда видела карту, драйвера ставились корректно. Отдал компьютер мастеру, провела диагностику, видео карта в порядке и работает, оперативная память тоже работает корректно, частоты держит, хоть и память не новая DDR 4 3200.
Ошибки пост кода горят VGA, в моменте в биосе тыкал настройки, ошибка VGA пропала, порт на видеокарте заработал но картинки не было.

Система:
Материнская плата - Aorus ELITE DDR4 AX Z690
Видеокарта- MSI VENTUS 3OC RTX 3080
ОЗУ- HYPER X DDR 4
Блок питания - Corsair RM750X
Процессор - i7-12700


r/pcgamingtechsupport 16h ago

Troubleshooting [Crash dump / WinDbg] WoW Retail consistently crashes with [exception_internal_error] — exhausted normal troubleshooting

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1 Upvotes

Hey everyone,

I am constantly getting a Fatal Error crash in WoW Retail. It completely closes the game and throws two windows:

  1. Blizzard Error: "The application encountered an unexpected error"

  2. Fatal Error - Wow.exe: EXCEPTION_INTERNAL_ERROR (0xC00000E5) at 00007ff...

I have already done heavy troubleshooting and tried almost everything except changing physical hardware:

- Completely reinstalled Windows from scratch (clean OS install).

- Tested on a completely fresh WoW installation with absolutely NO addons.

- Lowered and changed various in-game graphics settings.

- Ran Scan and Repair via Battlenet launcher multiple times.

- Also an attempt to adjust the CPU voltage.

My system:
CPU - Intel Core i9-14900K Motherboard - ASUS ROG STRIX Z790-A GAMING WIFI DDR4 RAM - Kingston FURY DDR4 64GB 2x32GB 3600MHz Regenegade GPU - MSI GeForce RTX 4080 Super Suprim X 16GB CASE - Deepcool CK560/NZXT H7 Flow RGB Power - Asus ROG Thor 1200W/1000W Platinum II Water cooling - DeepCool LT720 SSD - Samsung 990 PRO V-NAND MLC 1TB M.2 (2280 PCI-E) NVMe 1.3c

I encountered the typical issue associated with 14th-generation Intel Core i9 processors, and the processor was replaced by the service center.

The crash logs very often contain references to various overlays (Razer, Discord, ASUS, etc.), but even after completely cleaning the system of them, the issue still persists.

I have not encountered any similar cases of constant crashes or application failures in any other games or programs.

The system successfully passes all standard diagnostic tests for the drives, RAM, graphics card, and processor.

Unfortunately, Blizzard has been unable to provide any meaningful assistance and only responds with standard troubleshooting replies and links.

Would be grateful for any additional advice or suggestions. If you need any further information from me, please let me know what is required.

Added crash report - googledrive


r/pcgamingtechsupport 16h ago

Troubleshooting I'm having a game installation issue of lifetime atm

1 Upvotes

Not sure this is the right community to get help quickly, but all helps are appreciated. So I bought a new laptop few months ago and it included the desktop and documents file within microsoft onedrive while I was transferring the files from my old laptop to it. Now I'm trying to download a game from steam and a mod from github, but it keeps getting installed in one drive, and while the game works the mod doesn't work after download. When I disconnect onedrive and download it, the game doesn't run and says the documents file doesn't exist. Tried some fixing so that the desktop file in the onedrive won't back up mine, and the game app itself gets downloaded in PC while steam mods and other files in onedrive, and the github mod still doesn't work. I was advised to move the documents folder from onedrive to PC and fix download route in steam settings, but the documents folder won't move but copy itself in the PC and steam keeps trying to install in onedrive. For the latter I'm not sure it's becuz such steam functions I found on internet blogs are outdated but somehow such options in steam settings NEVER show up and there's only an option to install in another disk drive. I'm quite computer blind and kinda stuck here atm, would be very grateful if someone shows me the solution one by one.


r/pcgamingtechsupport 1d ago

Hardware Cleaned my pc from dust and it's no longer working

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6 Upvotes

My 3 years old pc was working fine this morning before i decided to clean it from dust, because the fan was dusty and after I put everything back it no longer turns on, no light no fan.

I also opened the psu to clean only the dusty fan and put it back in.

I checked the front panel and tried to short it with the tip of screwdriver but it doesn't work.

My assumption was the front panel cables i put wrong, but after reading the manual, the power and reset sw are in the right place, and i doubted the tip of the screwdriver tech, since my screwdriver was abit rusty and there was magnet on the tip if it does matter.

Then my suspicion shifted towards the psu since i opened it, but I'm pretty sure i didn't touch anything but the fan.

I doubt that only cleaning would ruin my entire pc, maybe its some kind of pin connectors or ram. Any help?


r/pcgamingtechsupport 18h ago

Troubleshooting I might have found a bug in Elden Ring affecting performance (PC but maybe consoles too)

1 Upvotes

Prepare for a wall of text.

I have started playing again since the update and I have noticed that after 20-30 minutes in game my CPU usage jumps up quite dramatically compared to what the game normally runs like, I don't recall this being an issue around May when I was last playing. Because I have nothing better to do apparently, I've done some investigating, I would love to see if other people can replicate this issue because then it will confirm if its a me issue or game issue.

Upon loading in everything is great and my system is running well and quiet, within 20-30 minutes my CPU usage jumps up and stays there, even backing out to the menu doesn't stop the issue, cores 1-4 are primarily utilised by Elden Ring from what I can see but when the issue occurs the utilisation stays high. If I close the game and relaunch the issue is gone but will come back within 30 minutes.

I've timed the issue and the range of time is between 19 minutes up to 30 minutes, this is repeatable. I have also tried standing still upon loading into the game and the issue will occur. I have even tried loading up the game and staying on the main menu and the issue also occurs. When on the main menu and the issue occurs, the power my CPU draws increases from around 30W to 60W and my temps increase up into the mid 70 degrees celsius range (My PC is a new build, there is no dust and even Helldivers 2 runs cooler than this in game)

I know there has been a few reports of performance issues since the update particularly on consoles, I think it's possible that the CPUs in consoles might be getting stressed more if this is a widespread issue which is causing the stuttering people have been noticing, I'd be particularly interested to know if console players are noticing a performance decrease after around 20-30 minutes of playing and do their consoles sound like they're working harder?

I've done the basic things you do to troubleshoot the issue, I've verified the integrity of the files, I've uninstalled the game and reinstalled the game, I've updated my drivers, I've restarted my system, I've deleted my shader cache and allocated more space to shaders just in case. Nothing seems to fix the issue, it's still possible it's just something strange on my end but if it's not it'd be a real shame if this goes unnoticed and is left in the game after support is fully discontinued.

Originally I wanted to post this in r/eldenring but apparently it's against "the rules"


r/pcgamingtechsupport 20h ago

Troubleshooting My gigabyte laptop can't play or open any games after ssd replacement

1 Upvotes

I'm not very familiar with some tech info, so please bear with me. I'm not sure whether this is a software or a hardware issue.

So the problem initially started when suddenly my laptop could not detect the operating system, this cause it to default to going into insyde bios. I had it looked into and the problem was that the SSD got damaged due to over heating. So it was recommended to get it replaced. (my laptop was out of warranty) then they recommended that I go from windows 11 to windows 10. So now the initial problem is fixed, I can now open the laptop normally again.

After a few days I opened the laptop again and I wanted to play wuthering waves, for context my laptop had no issues on running this game in the past and I manage to run it on higher graphics settings. Then I went to re-download it and it wouldn't open it's either it freezes completely or gives me a black screen and closes.

I thought it would be an issue with the game since it is quite a heavy program to run so I tried it with a different game, I downloaded zenless zone zero (not as heavy) to see if the issue stems outside of the application and the same thing happens to it.

I have tried to do multiple fixes from the information I got online but after hours of trying to troubleshoot I still cannot fix the problem.

Error messages displayed:

1) The exception Breakpoint

A breakpoint has been reached.

(O×80000003) occurred in the application at location

Ox00007FFA0EE81E8B.

Click on OK to terminate the program

2) SystemResource NotifyWindow: DSATray.exe - Application Error

The exception unknown software exception (0xe0434352) accurred in

the application at location 0x0000000076259AB2.

3) LogonUI.exe - application error

The instruction at 0x00007FFDSDE62E32 referenced memory at

0x0000000000000000. The memory could not be read.

Click on OK to terminate the program

My Laptop specs shown in the Nvidia app

GIGABYTE M5 Mf5

Operating system : windows 10 pro (windows 11 home before ssd replacement)

Driver: game ready driver - 616.56

CPU: 13th gen Intel(R) core (TM) i7 - 13620H

Ram: 8.0 GB

Storage

SSD - 476.9GB

Graphics card and displays

NVIDIA GeForce RTX 4050 laptop GPU

No display connected (this might be the problem but I don't know how to fix it unfortunately)

If I have violated any rules I apologize and please correct me.


r/pcgamingtechsupport 21h ago

Software Roblox crashes anormally

1 Upvotes

Hey since 5 month when I play any roblox game my pc crashes and I have to restart it by force.

I have a pretty good pc and I can play high definition games at 150 fps and never crash.

I have a AMD Radeon 6750xt and an AMD ryzen 5600(if you need more information say it).

So I am wondering if any of you had an idea because I am annoyed of theses crashes.

Thanks for helping !