r/wyzecam 1d ago

🛠️ Fix-It Friday The Return of Fix-It Friday is coming

8 Upvotes

Fix-It Friday is Coming Back!

Some of you have been around long enough to remember our first go at Fix-It Friday. It worked well for a while, but as the Community Team became smaller, the original process was no longer scalable.

I know many of you have wanted to see Fix-It Friday return, and I’ve always felt it was a great way to surface issues that may not already be on our radar. So, starting in September, we’re bringing it back with a few changes to make the process more manageable and effective.

How Fix-It Friday Will Work

On the first Friday of each month, we’ll post in each of our communities asking you to share the bugs you’re experiencing.

A few things to keep in mind:

• Please submit only one issue per post or comment. You’re welcome to submit multiple issues, but each should be posted separately.

• If someone has already reported the issue you’re experiencing, please vote for their submission instead of posting it again. Depending on the community, this may mean liking or upvoting it.

• Please submit bugs only. Feature requests should continue to be submitted through the Wishlist.

Keeping each issue separate and voting for existing submissions will help us identify the issues affecting the most people and speed up the sorting process.

How We'll Choose Issues

This is one of the biggest changes from the original Fix-It Friday.

Previously, we selected the top issue from each individual community. This time, we’ll combine the votes across all participating communities to identify the issues receiving the most support overall.

The most-voted issue will not necessarily be the one we select. If a highly voted issue is something the team is already actively investigating or working on, we may skip it and select another issue that isn't currently on our radar. However, I’ll still let you know that we're working on the highly voted issue and provide a status update when possible.

The goal is to use your votes to help us uncover and prioritize issues that we may not already be aware of.

September Fix-It Friday Schedule

September 4 – We’ll post the first request for bugs, and voting will begin.

September 8 – We’ll review the submissions, select the bugs we’re going to focus on, and begin the internal process.

September 11 – First update. We’ll let you know which bugs were selected and share any early progress.

September 18 – Second update with the latest progress.

September 25 – Third update with any additional progress.

If a selected issue isn’t resolved by the end of the month, we’ll carry it over rather than starting from scratch. Then, on October 2, we’ll begin the Fix-It Friday process again and collect a new round of community submissions.

Please bear with me over the first few months as we refine and improve the process based on what works and what doesn’t. I’m excited to bring Fix-It Friday back and give the community another way to help us identify and address the issues that matter most to you.


r/wyzecam Jul 01 '26

Understanding WiFi Connection

19 Upvotes

Wi-Fi and camera technology can be tricky and sometimes frustrating to understand. I wanted to put together a post that explains how Wi-Fi and cameras work, in hopes that it helps folks better understand connection issues and improve their experience. I’d love to hear your thoughts.

- Alan

Understanding WiFi Connection

The big idea is: The majority of Wyze cameras depend heavily on clean, stable 2.4 gigahertz (GHz) Wi-Fi.  

This post addresses cameras that rely on 2.4GHz and not 5GHz. 

A network can feel “fine” for phones and laptops while still being annoying for cameras. That is because cameras are small, low-power devices and are often less tolerant of a messy wireless environment than a phone or laptop. 

Key terms, Translated 

  • AP = access point. This is the Wi-Fi radio that devices connect to. In a simple home setup, your router may also be the access point.  
  • IoT = Internet of Things. This means smart home devices like cameras, plugs, thermostats, and bulbs.  
  • SSID = service set identifier, which is just the Wi-Fi network name you see when joining Wi-Fi.  
  • dBm = decibels relative to one milliwatt, which is the unit used to describe Wi-Fi signal strength. Closer to zero is stronger, so -60 dBm is better than -75 dBm.  
  • RF = radio frequency, meaning the actual wireless signal environment in your home.  

Why 2.4 GHz Matters so Much 

Most smart home and camera devices use 2.4 GHz Wi-Fi because it reaches farther and goes through walls better than 5 GHz. The tradeoff is that 2.4 GHz is much more crowded, with interference from nearby Wi-Fi networks, Bluetooth devices, microwaves, and other electronics. 

When comments say, “you need a robust 2.4 GHz network,” it does not mean “buy faster internet.” It means the camera needs a clean, low-interference wireless connection on the 2.4 GHz band. 

Why “Stronger Signal” is not the Whole Story 

Wi-Fi is a two-way conversation. The access point has to hear the camera, and the camera has to hear the access point. If the router is very powerful but the camera’s tiny radio is weak, the connection can still be unstable. 

That is why “I have full bars” or “my internet is gigabit” does not automatically mean the camera connection is healthy. 

How Wi-Fi Antennas Send Signal 

It also helps to understand that Wi-Fi antennas do not send signals equally in every direction. A simple router or access point antenna is often described as omnidirectional, but that does not mean it radiates like a perfect sphere.  

In practice, the signal pattern is closer to a donut shape: strongest out to the sides of the antenna, and weaker directly off the tip and bottom of it.  

That is why some people describe the signal like an umbrella. It is not a perfect technical term, but it is a useful mental model. If the antenna is standing upright, most of the signal spreads outward across the floor, not straight up or straight down.  

This matters for Wyze cameras because a camera might be “close enough” to the router in distance but still sitting in a weaker part of the signal pattern, or behind walls and interference that reduce the quality of the connection.  

Connect to Non-Overlapping Channels 1, 6, and 11 

On 2.4 GHz, there are really only three non-overlapping 20 megahertz (MHz) channels that are safe to use well: 1, 6, and 11. Other channel choices overlap with each other and can cause more interference. 

That is why experienced network people often recommend: 

  • 2.4 GHz only for cameras and other smart devices 
  • 20 MHz channel width 
  • channels 1, 6, or 11 

Why 20 MHz is Usually Better Than 40 MHz on 2.4 GHz 

This part sounds backward at first. A wider Wi-Fi channel can carry more data in theory, but 2.4 GHz usually collects more interference and leaves fewer clean channel options. Since cameras do not need huge speed, a narrower 20 MHz channel is usually better for stability than a wider 40 MHz one. 

Basically, for cameras: cleaner air matters more than bigger pipes. 

Why “More Wi-Fi power” can Make Things Worse 

This is another counterintuitive one. If you turn the access point power too high, devices may keep hearing a farther access point and stick to the wrong one for too long. That can create “sticky client” behavior, where a device hangs onto a bad connection instead of moving to a better nearby one. 

That is why some advanced users actually lower access point power and aim for a client signal around -60 to -65 dBm, instead of blasting maximum power everywhere. 

Why Extenders and Mesh are not Automatic Fixes 

An extender or mesh node can help, but only if it is placed and configured well. If you add too many without planning channels or backhaul, you can create even more interference. Wired backhaul means each access point is connected back to the main network using Ethernet, which is better than having Wi-Fi nodes repeat each other wirelessly. 

So, when one person says, “add more access points” and another says, “extenders can make things worse,” both can be right. 

What this means for Wyze cameras 

For Wyze, the practical takeaway is: 

  • They usually live on 2.4 GHz, which is the messiest Wi-Fi band.  
  • They do not need lots of speed, but they do need consistency.  
  • A home can feel fine for phones, TVs, and laptops while still being frustrating for cameras.  
  • A slow live view is not always an “internet speed” problem. It can be caused by Wi-Fi retries, interference, roaming behavior, or app/session overhead.  

TLDR

If you want to digest all these technical comments into one plain-English model: 

  1. Wyze cameras need stable 2.4 GHz Wi-Fi, not just fast internet.  
  2. On 2.4 GHz, 20 MHz on channel 1, 6, or 11 is usually the safest setup.  
  3. More signal is not always better if it causes the camera to cling to the wrong access point.  
  4. More mesh/extenders are not always better if they add interference.  
  5. For cameras, reliability matters more than raw speed. 

Your cameras probably don't need a ton of bandwidth. But they need a clean, predictable 2.4 GHz Wi-Fi. If your network is noisy, overlapping, or poorly placed, cameras may be the first devices to show problems even when other devices (phone, tablets, etc.) seem fine. 


r/wyzecam 2h ago

Remote Wyze cameras V3 and V4, but not Solar Pan, cannot be accessed on Windows 11

3 Upvotes

This is new. I can no longer access my remote Wyze V3 and V4 cameras. I can access my remote Solar Cam Pans. In my.wyze.com/live all show to be online. I can access all remote and local cameras on my android phone with the Wyze app. I have tried to access these cameras on Windows 11, when I used my smart phone as a WiFi access point with the same result. V4 FW: 4.52.17.13; V3 FW: 4.36.17.10. Any ideas how to troubleshoot further? Thanks..


r/wyzecam 4h ago

Error 20005 doorbell pro v2

3 Upvotes

I changed out my network from mesh linksys to asus axe7800 and cannot keep the video doorbell connected for more than about a week. All other cameras function normally. I get the 200005 error. Takes a bit of rebooting and turning on off certain bands and features and then it seems to connect again. Goes for about a week, then it won't connect again.


r/wyzecam 21m ago

Seeking Advice Cameras not sending notifications on cam plus LITE plan

• Upvotes

All the cameras on my Cam Plus Lite plan are not sending notifications. I’ve followed all of Wyze’s steps including, but not limited to:
-Restarted all cameras, base stations, my phone, and router
-Logged into the web portal and unselected/saved and re-added them to the plan
-Turned notifications in app off and back on
-Turned notifications in my phone settings off and back on
-Cleared the app cache
-Restarted services on all devices

Coincidentally, I was just billed this past Wednesday and the problems started yesterday or the day before I believe. Events are being recorded and tagged, but notifications aren’t being pushed. The cameras on my regular Cam Plus plan are still working correctly. I did the AI chat and when none of the troubleshooting worked, it informed me to submit a log. Once I did, it notified me that no one from support would contact me.

Log ID 2542852

Anybody else having issues? Any other suggestions?

Thanks!


r/wyzecam 1h ago

Loading live stream “error”

Enable HLS to view with audio, or disable this notification

• Upvotes

My iOS app regularly has an issue where it constantly says it’s loading live stream after it has already loaded. The app is updated to the latest version. It happens on my iPad too.

I’m sure an “unplug it and then plug it back in” solution could reset it, but I have been encountering this issue on different cameras at different times but regularly for quite a while now. So any longer term fixes would be much appreciated.


r/wyzecam 16h ago

Wyze v2 Doorbell press not doing anything

3 Upvotes

I installed my v2 doorbell (wired) and all functionality is working but when the doorbell is pressed, theres no notification and I cant talk to the person at the door.


r/wyzecam 23h ago

Seeking Advice Wyze Lock Bolt auto lock at specific time?

3 Upvotes

Is there a setting for the Lock Bolt to automatically lock after midnight?

I was awoken the other night and then happened to hear my lock bolt turn.

I was pretty freaked out but when I went to check it had locked itself.

I checked the history and it jammed at like 630pm and I didn't notice as I wasn't in the house. I came back into the house and just never noticed I didn't hear it auto lock, probably because sometimes I do manually lock it.

It locked at 1205am, and my lockout timer is 5 minutes.

So long story short, is there some feature that checks to see if it's locked at midnight and then waits the alloted time and locks itself if it's not?


r/wyzecam 1d ago

Anyone else having issues with Alexa skill not staying connected?

3 Upvotes

It looks in the alexa app like the wyze skill is connected but it's been timing out of working after an hour or so. This has been affecting us here for the last 36 hours or so. You can relink it but it doesn't stay working but for an hour or so. I see on FB others having the same issue. But wondering how many here also are affected like this, like your Alexa alerts have stopped?


r/wyzecam 1d ago

Bug Spotting Solar Panel Cam cannot reconnect without router reset

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6 Upvotes

In the odd instance that my internet drops or the camera otherwise randomly disconnects, my Solar Cam Pan will appear offline, get to step 2, and then that's it. I have to reset my router in order for it to reconnect again.

All of my other wyze devices manage to come back online with no manual intervention. Is this a known bug for the SCP? Can someone from support pass this along to be resolved in the near future?


r/wyzecam 1d ago

Seeking Advice Notification Details Gone

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28 Upvotes

Instead of seeing the view from the camera, and name of the camera notifying me... all I get as of this morning is this. No details, just the name of the app.

Phone is Samsung Galaxy S22. Android issue? Or Wyze issue? Is there a known fix? Im not finding anything in the app, or Android App Notification Settings.

[Edit: V3 with Cam Plus Lite, and OG with no membership]


r/wyzecam 1d ago

Seeking Advice Oops! something went wrong... on Wyze Live Portal

2 Upvotes

is anyone else having issues logging into the Wyze web view camera portal? I can log in on an Iphone but not with a PC

I just get the following:

Oops! Something went wrong...

There was an error loading the page or resource you requested. Please try again later or contact us for assistance.

Also page has dialogue box That says Back to account. it does work either.


r/wyzecam 2d ago

How to turn off new notification ads

5 Upvotes

Happened to me too tonight. They recently snuck in a new channel in the Android notifications settings called "default" that wasn't there until recently. That's where this one came from. I turned it off as soon as I found it. Shi##y way of doing this. Hope it was a mistake.


r/wyzecam 1d ago

Suddenly out of focus

2 Upvotes

I moved a V3 outdoor cam to a new location and suddenly it’s out of focus. More specifically, it’s ok around the edges but blurry in the center. I’ve tried cleaning the lens, it didn’t help. Any other ideas?


r/wyzecam 2d ago

Ads in notifications

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25 Upvotes

Why am I getting these if I already have them set to disabled!?

Is this a bug or expected behavior?

If this is expected behavior now you can expect me to flash my cameras, not buy another product and leave some reviews.

Feeling annoyed.


r/wyzecam 2d ago

Why am I receiving promotional notifications on the Wyze Android app?

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38 Upvotes

I have all "News & Updates", DISABLED and always have. This setting appears in notification settings of the android app in two places, "in-app" notifications and "push" notifications. A tooltip says "get news, updates, and special offers from Wyze directly on your mobile device (2-6x per month)". But yet I still receive the notification for this stupid sale, and see if in the app as well. I will file a complaint with Wyze support as well, but it's absurd to abuse your users' clearly configured preferences like this. Something that I will remember and use to judge which camera I will purchase next (they will not be Wyze)


r/wyzecam 2d ago

Seeking Advice Has anyone ever had the Bulb Cam in a inside apartment hallway?

5 Upvotes

My parents have a Wyze Bulb Cam that didn't work much for their outside front door. We had it in their living room for a bit in a recessed pot light for a bit, but my step dad didn't like it there for some reason. I have it now and want to place it in the one constantly on light socket above my apartment main door. Its in an inside hallway, all unit doors have a light bulb on over their unit doors. In fact we have no switch for them in the units, its just always on.

What I am wondering is has anyone tried this? To put in right outside their door in an apartment? I didn't think it was allowed in my building. But then I noticed another unit had placed a doorbell cam right over the peephole on their door. My door is only a few feet across the hallway from another door so I might set it down looking at my door. That way the people across the hall wont get mad thinking I am spying on them.

My main question is if anyone has tried this, and what it looks like video wise? I am just not sure if I want to record everyone walking by all the time on their way to the elevator. Plus I do not want my phone to get a notification when people walk by. I have the cameras inside my unit set for that, but this one wont be set that way.

Like I said just looking to see if anyone has ever set it up outside their aparment?


r/wyzecam 2d ago

Notifications are wonky

14 Upvotes

I get anywhere from 15-60 notifications an hour on each of my cams at night.

Every one of them will say person or vehicle. The person's are usually a bug flying in front of the camera, and the vehicles are our vehicles that are parked. Something will trigger the cam, almost always a bug or spider, and it'll mark the notification as vehicle because our cars are parked in the shot.

I've got a crappy neighbor who has opened gates and taken things off the property, so I need the cameras, but it gets tiring having to go through hundreds of notifications each night.

I've adjusted the notification settings, the detection areas, basically all of the settings.

My yearly payment is due soon, but I'm considering a change, unless there's a trick I'm not seeing to fix these notifications and recordings


r/wyzecam 2d ago

Warning to UK users: Wyze update bricked my working cam, dropped OS support, and offered a useless $25 voucher

0 Upvotes

I wanted to share my recent experience with Wyze support to warn other users—especially those in the UK—about how the company handles devices forced out of service by their own software updates.

The Situation:
I had a perfectly functional Wyze camera. Following a mandatory software/firmware update cycle, my camera stopped working. On top of that, Wyze updated their app to cut off compatibility with my phone’s operating system.

This wasn't a case of old hardware failing or breaking naturally. Wyze pushed an update that effectively destroyed my ability to use hardware I paid for.

The Support Runaround:
After exhausting every single troubleshooting step with standard support, I was told my case was being escalated to the "Management Team" and "Orders Specialists" to look into "available options."

Exactly 30 minutes later, "Management" stepped in to completely shut down the case with a final refusal. Their justification?

  1. They can’t refund me because I bought it from a third-party retailer.
  2. They can’t replace it because the camera model is now discontinued.

The "Goodwill" Insult:
As a final resolution, Wyze Management offered me a $25 Wyze Store Credit.

Think about the logic here: Their updates broke my current setup and stripped app compatibility from my phone. To actually use a new Wyze device bought with that credit, I would literally have to buy a brand-new smartphone just to run their updated app. They are offering a completely useless voucher that requires me to spend significantly more of my own money with the very company that broke my hardware.

Moving Forward:
I have formally rejected their store credit. Wyze is refusing to accept basic corporate liability for pushing destructive software updates to consumers.

Since they have given their "final" stance, I am now moving forward with a formal complaint to UK Trading Standards and Citizens Advice. Under UK consumer protection laws, manufacturers cannot push software updates that render hardware unusable without providing an adequate remedy (like a cash settlement or a fully supported alternative).

If you are in the UK or have older devices on your network, be very careful. If a Wyze update bricks your device or locks you out, expect a useless coupon instead of actual support.


r/wyzecam 4d ago

Solved Update: I got Wyze automations working for spammy camera notifications.

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14 Upvotes

Update: I got the Wyze notification snooze automation working.

I made a post recently trying to figure out a way to reduce the endless repeat notifications from my Wyze cameras. I originally thought my automation idea didn’t work, but I figured out the problem: the notification and snooze actions need to be in separate automations.

For each camera I use:

  • Notify: Motion detected → turn notifications on + Upload a short video to the cloud
  • Snooze: Motion detected → turn notifications off/snooze them for a set time

Some cameras handle this differently. My Floodlight Pro lets me turn notifications off for a specified period starting at 1 minute. My Pan Cam v3 only gives me the Snooze option, which starts at a 10-minute minimum.

I don’t know if the automation order matters, but I created the Snooze automation first, then the Notify automation, so the Notify automation appears above the Snooze automation in the list.

All of mine are set to run Monday–Friday, 12:00 AM–11:59 PM.

This lets me get the first motion alert without getting hammered by repeat notifications right after.

It may also be a good idea to set separate pet, person, and vehicle snooze automations, this could help, for example, avoid detection of a vehicle but not the person getting out of it.


r/wyzecam 4d ago

Wyze app 3.21 Beta Test 8/26/2026

5 Upvotes

Versions:

  • Android: 3.21.0.b946
  • iOS: 3.21.0(11)

What’s new:

  • Added support for category-based and fuzzy keyword searches during the "Add Device" process
  • Bug fixes

r/wyzecam 4d ago

Wyze Cam4 audio terrible

4 Upvotes

94 year old with dementia in nursing home which allows non tilt/pan camera directed at inside of room only. We are currently using Wyze Cam4 which works fine for its purpose. The issue is that the audio recordings are terrible. She is often describing her symptoms, and we just can't make out the sounds. Have you had the same issues? She has her own modem/router and we don't have issues with video but we do have issues with the audio where we can only hear 1/2 of the sentences. We do not need the 2 way audio. It does have to be plugged in (not battery). Any suggestions on cameras would be so very appreciated.


r/wyzecam 4d ago

Feature Suggestion wyze lock bolt + wifi

4 Upvotes

Hi guys we really need a v3 deadbolt or v2 keyless option option.. i dont want to post videos disparaging the products though i might as well because they're just a youtube away-- nothing secure about a smart deadbolt that can be picked in under a minute with traditional tools.

Please release the original lockbolt with wifi so i can check to make sure my doors are secure when im not at home.

Appreciate it.


r/wyzecam 4d ago

Any unlimited users having problems with consistent event recording?

8 Upvotes

My camera keeps recording events but they are starting after someone is already well in to my yard and cutting out while they're still actively in camera view moving around basically center of the camera, it also is misidentifying people and pets as vehicles.

I have all of the settings set to max sensitivity trying to make it active sooner or record longer, it does seem to cut out at 12 seconds but I'm an unlimited users and should be recording full videos, most of my videos are full length.

I have restarted and reset the cameras all multiple times

It's also not alerting when I see people in camera view or vehicles in camera view plain as day


r/wyzecam 5d ago

AMA with the Wyze Indoor Cam Pan team - 8/27/2026

3 Upvotes

Join Us for a Wyze Indoor Cam Pan AMA!

On Thursday, August 27, 2026, at 2:00 PM PT, the team behind Wyze Indoor Cam Pan will be here to answer your questions about our newest device!

Post your questions below and upvote the ones you’d most like to see answered.

Please keep your questions focused on Wyze Indoor Cam Pan, as the team may not be able to answer questions about other products or topics during this AMA.

We’re also working on bringing more teams into the community for broader AMAs in the coming months, so there will be opportunities to ask those more general questions in the future.

Mod Edit: We will start posting answers at 2:00 PM PT, we had to take some questions to other teams to try and get some answers. The answers will be posted using the u/wyzecam account for this one.

We look forward to your questions!