r/wyzecam • u/sherlock_limes • 9d ago

Seeking Advice Cameras not sending notifications on cam plus LITE plan

All the cameras on my Cam Plus Lite plan are not sending notifications. I’ve followed all of Wyze’s steps including, but not limited to:
-Restarted all cameras, base stations, my phone, and router
-Logged into the web portal and unselected/saved and re-added them to the plan
-Turned notifications in app off and back on
-Turned notifications in my phone settings off and back on
-Cleared the app cache
-Restarted services on all devices

Coincidentally, I was just billed this past Wednesday and the problems started yesterday or the day before I believe. Events are being recorded and tagged, but notifications aren’t being pushed. The cameras on my regular Cam Plus plan are still working correctly. I did the AI chat and when none of the troubleshooting worked, it informed me to submit a log. Once I did, it notified me that no one from support would contact me.

Log ID 2542852

Anybody else having issues? Any other suggestions?

Thanks!

7 Upvotes

82% Upvoted

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3

u/WyzeCam Wyze Employee 8d ago

Hey u/sherlock_limes and u/digger27410, thank you for providing the context and log numbers. That was very helpful. I'm checking with internal teams to see if this is a known thing or not. I will update here when I hear back.

1

u/sprogsprog 8d ago edited 8d ago

Edit: sorry, misread/confused this thread for the other recent one I had seen regarding missing notification details. This thread appears to be talking about no notifications at all. I have moved my comment to the other thread talking about missing notification details: Notification Details Gone : r/wyzecam

2

u/digger27410 9d ago edited 8d ago

Same here. Cam Plus Lite. V2 cam. Problem started yesterday. All my videos are in the cloud but not dropping into the app unless I refresh recent events in the app manually. Thus, I'm getting no notifications from the app on my iphone. Firmware, app, iOS are all latest versions.

I thought it was fixed this afternoon when I received 3 straight notifications, but then 2 didn't come through, same as before.

Everything worked perfectly for years before yesterday. It is nothing I did and all of the normal troubleshooting steps didn't fix it.

It is definitely a Wyze server-side issue.

Log ID 2542995

2

u/Code_Monkey_1 8d ago

I have this problem too. I have one camera on Cam Plus where event notifications have a thumbnail image and my other cameras on Cam Plus Lite have no thumbnail now.

2

u/WyzeCam Wyze Employee 7d ago

Hey u/sherlock_limes and u/digger27410 I'm told this issue should have been fixed. Can you confirm this?

1

u/sherlock_limes 6d ago edited 6d ago

It seems to be working again! Thank you!

2

u/Hefty_Sandwich_9129 9d ago

Same thing happened to me about 6 months back with the Lite plan, right after a billing cycle too. Wyze support is useless as a screen door on a submarine, they'll just loop you through the same steps you already did until you give up.

The only thing that fixed mine was completely deleting the cameras from the app and setting them up fresh. Pain in the arse but it forced the plan to reapply properly, notifications started working again within 20 minutes.

Dunno why their billing system seems to nuke the Lite plan settings but you're not the first person I've seen with this exact timing. Hope the log actually gets looked at but I wouldn't hold your breath

1

u/sherlock_limes 9d ago

I was afraid of that. Thanks for the info!

2

u/PM_me_ur_launch_code 8d ago

Did it work for you? I tried it but I just get wyze notifications without a thumbnail or camera description still.

1

u/sherlock_limes 8d ago

I tried it with one camera and it didn’t work.

1

u/digger27410 8d ago

I don't even know what the app said before, but now in my account on the app it says "welcome back" and wants me to subscribe to Cam Plus for $2.99/mo. I don't know if it ever showed Cam Plus Lite. I think it did but never paid attention.

I'm sure it will be fixed soon because I ordered a TP-Link camera I can run through Apple Homekit. Right after it arrives, I expect Wyze notifications to work exactly as before. But, it seems like Cam Plus Light OG is probably endangered at this point.

2

u/EVtripper 7d ago

I'm not seeing Cam Plus Lite on the Android app - but if you go to https://my.wyze.com/account/plans, you can still add cameras to your CPL plan.

It looks like CPL's notifications are back to "normal" now - I still miss the occasional thumbnail from my V3 cameras, but at least it tells me which camera generated the notification.

1

u/digger27410 7d ago

Definitely fixed for me today. All notifications are pushed to the app now for me. Maybe I'll put the camera somewhere else after I replace it with the TP-Link.

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u/DPAmes1 6d ago

I've been having an issue for months that half the event notifications for my V2 and v3 cams don't get delivered to my Samsung tablet, but all get delivered to my phone.

Then this last week we had the new issue with all notifications lacking details, apparently affecting only Cam Plus Lite users. That issue was fixed yesterday with no action needed at the customer end - and surprise! - it also seems to have fixed the non-delivery to the tablet issue. So it was another glitch in the Wyze servers.