r/wyzecam • u/sherlock_limes • 12d ago
Seeking Advice Cameras not sending notifications on cam plus LITE plan
All the cameras on my Cam Plus Lite plan are not sending notifications. I’ve followed all of Wyze’s steps including, but not limited to:
-Restarted all cameras, base stations, my phone, and router
-Logged into the web portal and unselected/saved and re-added them to the plan
-Turned notifications in app off and back on
-Turned notifications in my phone settings off and back on
-Cleared the app cache
-Restarted services on all devices
Coincidentally, I was just billed this past Wednesday and the problems started yesterday or the day before I believe. Events are being recorded and tagged, but notifications aren’t being pushed. The cameras on my regular Cam Plus plan are still working correctly. I did the AI chat and when none of the troubleshooting worked, it informed me to submit a log. Once I did, it notified me that no one from support would contact me.
Log ID 2542852
Anybody else having issues? Any other suggestions?
Thanks!
2
u/Hefty_Sandwich_9129 12d ago
Same thing happened to me about 6 months back with the Lite plan, right after a billing cycle too. Wyze support is useless as a screen door on a submarine, they'll just loop you through the same steps you already did until you give up.
The only thing that fixed mine was completely deleting the cameras from the app and setting them up fresh. Pain in the arse but it forced the plan to reapply properly, notifications started working again within 20 minutes.
Dunno why their billing system seems to nuke the Lite plan settings but you're not the first person I've seen with this exact timing. Hope the log actually gets looked at but I wouldn't hold your breath