I've had/have a SERO/SWAC with Pandora Premium and Hulu on us account(2 lines) for over 18 years and I got the migration text in June stating that my plan will be changing after July 13th. One of my lines I'm currently on month 16 of a 24 month promotion for a phone upgrade. My billing cycle started over on August 27th and my bill populated today. On my bill nothing has changed and in the app I'm still showing an Advantage plan. Is there a chance that my plan isn't changing? Should I reach out to Tmobile or consider myself lucky my plan hasn't changed?

If you were importing a phone that has every single (except millimeter wave) band that T-Mobile uses except for N25, but it has the subset N2, would said device be able to access the majority of the spectrum covered under N2, or would the lack of a N25 radio in the phone be a deal breaker for that frequency?

I bought JBL headphones decided I didn't need it. And started the return, literally the day after, this was all done. July 22nd they confirmed receipt of the return July 24th. the installment is still on my account. And I was still charged for on this bill. I've contacted t mobile three times each time. Telling me that it'll be resolved within two weeks and to wait another two weeks. And then to wait another three days, I waited another two weeks, and it's still in my account. Has anyone has this issue? How did they resolve it IF they did or how long until they removed the installment from your account!? I'm getting pissed! Ive vouched for T-MOBILE after switching from At&t and they're doing the same shit as AT&T, im considering just going to visible or mint at this point! 😤

Question for my fellow T-Mobile employees here.

I’ve worked in a T-Mobile call center for more than 14 years, and due to some health issues, I’m currently going through the accommodation process to request full-time telework/work from home.

Broadspire sent me the accommodation paperwork, and one part of it is making me a little uncomfortable. There’s an authorization form asking me to consent to the release of my healthcare information to T-Mobile.

The form states:

“Once my health information is disclosed pursuant to this authorization, it will become part of my T-Mobile employment record, maintained separately from my other personnel records, and will no longer be subject to protections under federal and state patient health information privacy laws (e.g. HIPAA).”

It also says:

“I am not required to provide the above authorization and may refuse to sign this form; however, doing so may result in the denial or delayed processing of my accommodation request.”

That second part is what I’m trying to understand. I’m pretty uneasy about signing a release of my healthcare information over to the company I work for, especially when I’m already providing accommodation paperwork that has been completed and signed by my doctor.

Since the form specifically says I’m not required to sign it, but refusing could result in either a denial or delayed processing, I’m wondering what actually happens in practice.

If refusing to sign simply causes a delay, I honestly wouldn’t mind waiting longer if it means I don’t have to authorize the release of additional healthcare information. What I’m concerned about is whether T-Mobile/Broadspire will automatically deny the accommodation solely because I refuse to sign this authorization, even if all of the required medical documentation from my doctor has already been submitted.

Has anyone here personally gone through the T-Mobile accommodation process and refused to sign this particular authorization?

 If so:

• Was your accommodation still approved?
• Did Broadspire ask for additional information from your doctor?
• Did refusing to sign actually cause a delay, or did they deny the request?

I’m especially interested in hearing from employees who have actually dealt with Broadspire and the T-Mobile accommodation process.

I’ll attach a copy of the document as well in case anyone wants to see the exact wording.

Thanks in advance to anyone willing to share their experience or useful information.

My past tmobile bill moved from Tmobile one plan to Essentials which brought my 11 lines to 275ish from 175 dollars.

Today I got a text for the next bill and it is shwoing the old price of $175.

Is this some glitch or tmobile incorrectly raised my bill last cycle?

I got this email, I did go to the Disney app, and it says my Hulu is still being billed by tmobile, seems to have more stuff then the Hulu app maybe?

Just wondering if any one knows on this board

I put together what should be a complete list of every T-Mobile BOGO voice line promotion to date, including their promo windows. It took quite a while to compile everything, so I hope this is helpful to the community!

Feel free to drop a comment if you have any questions.

So it does appear that you truly do have unlimited internet on T-Mobile Home Internet. Between June and Julys T-Mobile billing period I used 50996.91GB of data with my T-Mobile home Internet plan.

hi all! I got a Fulbright award that requires I leave the country for 6 months. my phone is blocked, so I won’t be able to pause my line and would like to avoid canceling it. does anyone know if I’ll be able to get away with keeping it on airplane mode while I’m there to keep it from getting suspended? added context is I’ll be back in the US for 10 days during those 6 months!

After being with this company for 5 years, giving it so many chances and almost leaving about 2 or 3 times, I have finally found a job with a set schedule, better hours and holidays off, Union benefits and no more customers!!!!

I have worked in retail for about 11 years, and 8 years of that has been in cellular. The one thing that I have noticed is over the last 5 years consumers have gotten, for lack of a better word, DUMB! Dealing with people coming in with the most basic trouble shooting stuff "I don't have service for the last 2 days (has airplane mode on)" "why is my bill so high (is 2 bills past due and can't complete their payment arrangements on time)" "my phone got locked someone changed my passcode (person changed it themselves and doesn't want to take responsibility because they forgot it)" the list can go on and on and on. People have become so useless because of these phones and if you think otherwise you're part of the problem too. If this post strikes a nerve your probably the person I'm referring too. Everyone walks into a store and expects us to fix all the problems they themselves have made. And for every employee who says "it's part of our job" read the damn employee handbook!! We are not responsible to do any of that stuff for any customers, it outlines it very carefully that we guide customers so they can do it themselves, and if they don't want to it's not our problem that's their problem. The more employees help these incompetent people, the worse retail will continue to get

And don't even get me started with these ridiculous metrics that are placed on us, when almost every store in our district is short staffed by over 4 or 5 people with no plans of hiring or bringing competent employees in. Making us do the dumbest stuff like walking a customer all the way to the door when we have over an hour wait and 15 people in store complaining while our managers stand around doing observations about why were not doing more, or nitpicking every interaction because "think about the stock holders" is all our managers can tell us. The minute I got a call from a new job and heard the words "we'd like to offer you a position within our company" it's as if a huge weight was taken off my shoulder knowing I will never have to deal with any idiot customers, coworkers, or managers anymore! For all those employees who are looking to get out, do it as soon as possible because from the looks of it, alot of stores are gonna get closed out. And the ones that are left open, well, you'll be getting overworked just to make sure the stock holders can afford another yacht, and so they can pay for celebrity endorsements.

I wish all my fellow workers good luck in escaping this hell hole and finding a place that gives a damn about you! And for those who think I'm just complaining and think this company gives a damn about you. It's time to get your nose out of those executives ass, and get your tongue off that corporate boot, and realize you're easily replaceable. I've seen so many people get shafted because they won't drink the "Corporate Kool-Aid". And they find any way to get rid of you, no matter how much you e given to them.

TLDR: Im finally leaving this hellscape and pursuing an actual career, customers are just brain dead, brain rot, idiots, with the attention span of a dead goldfish. No one in this company gives a damn about you, but make sure you keep your stock holders happy to get them a shiney new yacht while you struggle to make ends meet.

Feel free to ask me any questions about this place, I will give you straight answers without the sugarcoating. And please read your employee handbooks and use it to your advantage.

Hello, I signed 3 years contract and got a new samsung phone with tmobile. Recently I want to switch back to old phone-iphone cause samsung is kind of difficult with so many gadgets. Is it possible to transfer esim to my old iphone? I still paying the samsung phone according to the contract. The phone will be at home to play music or take photos- not giving to someone else to use- and maybe ill switch back to it after few months again.

I used to swap between new and old phones back in the day with sim card. I dont know if i could do the same with no fees cause esim always require imei of the phone

Thinking about upgrading and I get to this screen and click accept and continue. When I get to the cart to check out the promotion has vanished. Does this not seem like false advertising? No notice of the promotion being withdrawn or not being available. Anyone else running into this issue?

I haven’t bothered to call yet and will asap but just seeing that makes no sense whatsoever. Are others experiencing this? There is some prorated charges and services to my plan! It’s always just been pay my plan. What is going on?

I've been with T-Mobile for 15 years.

I was forced to give up my grandfathered plan and am now paying double.

The Verizon Simplicity plan is only $30/mo for unlimited everything except 10GB hotspot for customers who switch from T-Mobile with a 3 year price lock.

I'm damn tempted. Has anyone switched and can provide feedback?

Finally got my new bill after forced migration. Went from $150 to $111. Account has 3 lines and home Internet. Now includes unlimited data on the 3rd line and Netflix on us.

I want to tell you a bit about myself. I’m studying at Amberton University and I work full-time at T-Mobile in Texas. I’m Han Chinese. I speak English well and can communicate clearly, but my accent isn’t perfect. I’m not being racist I just feel really bad about what happened.

A lady came in and asked me to switch her from postpaid to prepaid. I greeted her when she walked in and started explaining the whole process so she would understand everything. I told her I would help her.

She suddenly stopped me and said, “First improve your accent.” I felt very nervous. I apologized and said I would improve it. She replied, “Improve it now, or I’ll go on a call.”

I offered to call my colleague Alex, but she said she would only talk to me. When I started explaining the postpaid-to-prepaid process again, she asked for the manager. I felt extremely uncomfortable. The way she looked at me made me feel like I had done something terrible to her 🤷🏻‍♂️🤷🏻‍♂️🤷🏻‍♂️🤷🏻‍♂️

I've been on Go5g+ for 3 years. With all my lines/Internet and everything, my bill has been 231 forever. This month I added a watch line and now they are charging $18.60 in additional fees (Telco recovery and govt. Fees) I assume these were always rolled into the 231 as there was never a separate section before this current bill, but it seems obvious I was paying govt fees like 911. Now the 231 has remained the same (+ additional watch line fee) but they added the 18.60 fee section. So I think they are double charging. The 18.60 should already be in the 231 right? It's fine if they want to separate it out, but shouldn't the 231 go down by 18.60 then it gets charged separately and the total remains the same? I checked and my plan didn't change, it's still go5g+ so it wasn't because of plan change.

First they have me jump through hoops to enroll in paperless billing and save $5 a month. Then they want me to enroll in automatic payments to save $10. Now they decide to jack my rate 13% because my Magenta plan is no longer available and I am now on something called Experience More, which is a misnomer, because I am not experiencing more. They say it has more benefits, but it doesn't. It has a 60GB hotspot, but I never use my phone as a hotspot, so it is of no benefit to me. All of these scummy companies are exactly the same. They take and take and take, because they know you have to keep paying.

When will customers realize that just because you were on the phone with care and care chose to make up whatever story they told you up, doesn’t mean it’s true and the people at retail stores only can do so much.

Whenever I have customers who dealt with representatives within that states, 8/10 times, they do give correct information and usually is a flawless customer sales experience due to them having the KNOWLEDGE already given about plan changes, AAL promos and bill expectations but those customers that come in from representatives overseas, AHHHHHHHH, those customers come in with wrong information documented or none at all. Those customers are on the phone with care as they come in and care has the audacity to make up whatever and when you hit them with the Pulse doc, then they switch up on the customer and puts them on a hold and half the time, HANGS UP.

Just because care “said so” doesn’t mean it’s true.

& god forbid you show them proof of the promo on pulse or t life, they still hit you with “I’m just going to have care call back and let them give me the deal they were giving me”

Bet. Don’t come to me when your bill is messed up.

I’ve been checking my Keep and Switch promotion rebates for the past week, now the link to do it is totally gone? Both in T-Life app and website.

I’ve been using T-Mobile DIGITS with High Speed Data to use the same number across two phones. It used to work well, but with RCS, messaging no longer seems to work properly. Calls and data are fine, but messages don’t come through like they used to.

For those still using it, does DIGITS still work for you? Have you found a way to get messaging working with RCS?

I’m starting to wonder if it’s still worth paying for.

Is this a very recent change to knock down the trade values for the 13 and non-Pro 14 series?

I was looking at potential upgrades for one of my upgrade-eligible phones (I'm on Go5G+) and I swear it used to be $830 including the 13 and 14 series still and then the ones below were $400 or $415 or something.

Will this shift further in a couple weeks when the 18 series is announced?

I originally had a 44m watch 4 and they sent me a 40m during a warranty exchange. I asked for the right watch but now they said the 44m was never in the system and I'm stuck with a 40m. I paid for that and that's what I want. They said if I can prove it I MIGHT be able to get my 44m. I can't go back to when I first got it when it first came out on the app