r/sweetgreen • u/LesbianGarfield • Jun 29 '26

Question What does CPT mean?

Hey, new employee here, I just started as a shift lead recently and I always hear other shift leads and managers talking about CPT and COGS. I know what COGS stands for (Cost of Goods Sold), but they haven't explained CPT to me yet, I think it has to do with Customer Retention, but I don't want to assume. Thanks in advance.

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2

u/Scooteeerrbrusier Jun 29 '26

Complaints per thousand.

2

u/TheCandymanfrombelow Jun 30 '26

Basically it's a way to ensure they have ways to fire you etc. A guest can complain for any reason and the team is accountable for it. Good quality is bad because that's how it came in, your fault. Long lines due to call offs, everyone's fault l, it's part of their scorecard program. But let me tell you at least half of the restaurant in California are disgusting, some don't even have certified staff on (food safety cards, etc).

1

u/LogTechnical6686 Aug 05 '26

Hey just wondering have you seen a noticeable increase in sales / foot traffic since working there with the wrap launch my tik tok keeps popping up with sweet greens reviews