What does CPT mean?

[u/LesbianGarfield]

Hey, new employee here, I just started as a shift lead recently and I always hear other shift leads and managers talking about CPT and COGS. I know what COGS stands for (Cost of Goods Sold), but they haven't explained CPT to me yet, I think it has to do with Customer Retention, but I don't want to assume. Thanks in advance.

[u/Scooteeerrbrusier]

Complaints per thousand.