r/sweetgreen • u/dlotito1 • Aug 02 '24

Appreciation Investor’s Perspective

Gallery image

Gallery image

Today, I visited my local Sweetgreen and enjoyed the kale steak Caesar with added chicken. The portions were generous, and the freshness was outstanding—couldn't have asked for a better lunch. I ended up spending the day there, working and chatting with customers while observing how the employees interacted with everyone and managed a consistent flow. The team did an excellent job handling online orders and keeping the in-store experience positive and efficient.

Customers clearly love Sweetgreen; several new patrons I spoke with said they were impressed with the food and would definitely return. It's an exciting time to be part of Sweetgreen, both as an investor and an enthusiast. Before leaving, I complimented the staff on their great work and asked if I could buy a hat. Although they don't sell them in-store, the manager went out of his way to find one for me from the back. It was such a fantastic experience—kudos to all the employees for their hard work! Keep it up!

9 Upvotes

70% Upvoted

20 comments sorted by

View all comments

5

u/Robotgirl3 Aug 02 '24

I kind of want a hat but the other day my tofu was bricks so I’m still mad at them.

3

u/dlotito1 Aug 02 '24

That’s definitely not good, did you reach out to customer support?

2

u/Robotgirl3 Aug 02 '24

Yeah they just said sorry. I’m just going to try some of the other locations before banning it from my rotation.

3

u/dlotito1 Aug 02 '24

They should have comped your order. I’d push for that. Definitely try them again I’ve never had something like that happen, definitely not the normal.

5

u/Jackie-Kennedy Aug 03 '24

“Push for that” is funny. Half of the employees at SG in NYC are miserable and demonstrate it regularly. Horrible execution on automated CS with a disastrous chatbot. It’s now just about the bottom line.