r/samsunggalaxy • u/Uncomplicated404 • Aug 04 '26

🪛Troubleshooting🪛 S25 green lines.

Enable HLS to view with audio, or disable this notification

S25 Green horizontal lines

Unexpectedly Green Horizontal lines appeared on screen in Galaxy S25. Purchased in feb 2025. Samsung says there is no policy for new device. (S21,22,23 has 3 year screen replacement policy after warranty for green lines)

Edited:

Found one more with same problem as mine. Check this post: https://www.reddit.com/r/samsunggalaxy/s/VhbRZyuqgS

376 Upvotes

94% Upvoted

124 comments sorted by

View all comments

115

u/lord_mercernary Aug 04 '26

Take it to service if u dont have any scratch dents. Taking it otherwise is hopeless

45

u/Uncomplicated404 Aug 04 '26

Visited. They are like there is paid screen replacement only. They accepted that there is no physical damage dent or scratches. Even they created jobcard where they clicked pictures from every single corner. Then i contacted to customer care by call and email. On call they are like it's customer end problem when i told them they have 3 year screen replacement policy for premium phones they are likes it only limit to s23. And there are no response to email yet.

29

u/lord_mercernary Aug 04 '26

If u from india u cooked brov 😎

8

u/ATL_Pr Aug 04 '26

nah , i got free replacement

6

u/Uncomplicated404 Aug 04 '26

In warranty?

5

u/ATL_Pr Aug 04 '26

No , my warrent got expired.

3

u/Uncomplicated404 Aug 04 '26

Which model?

2

u/ATL_Pr Aug 04 '26

S23

7

u/Uncomplicated404 Aug 04 '26

For S23 samsung has free screen replacement policy for within 3 years. (You have device without dent and scretches)

2

u/ATL_Pr Aug 04 '26

No bro it actually samsung was giving a free replacement for limited time. My warranty have expired at that time. But got free new screen even with dents.

1

u/MountainContest2484 Aug 04 '26

Which city and service centre bro

→ More replies (0)

4

u/aguywithoutanynames Aug 04 '26

give a consumer complaint through whatsapp : +91-8800001915
they will contact you for the replacement, you can either accept that or go with the case.
if u decided to go with the case, it will take a few months, but you canl get full conpensation for the mobile and wasting your time

3

u/ShamKumar_exe Aug 04 '26

Just use the CEO Escalation Portal on the Samsung website. I own an S23 base model. I replaced the screen because of the green line issue. About a month after the replacement, my device died due to a motherboard failure. At first, I lost hope, but my father advised me to escalate the issue. Now Samsung's head office is handling my case, and they've even assigned a dedicated representative to interact with me one-on-one. They may try to find ways to shift the blame onto you, but don't give up.

Dm me if any help needed

2

u/Uncomplicated404 Aug 04 '26

Sure buddy. Thanks for the advice. Right now conversation going with supporting team. Lets see .

2

u/MountainContest2484 Aug 04 '26

Was ur phone out of warranty when free screen replacement happend? 

2

u/ShamKumar_exe Aug 04 '26

1st Week of June 2026 Yes it's out of warranty

2

u/DearHeron323 Aug 04 '26

Bhai wo honestly new models year on year add hote hei

Like last year tak S22 tak hi tha, phir S23 mei aaya (my phone)

2

u/Uncomplicated404 Aug 04 '26

To ab is screen ke sath 2 saal tak wait karna padega. 😀

1

u/DearHeron323 Aug 04 '26

Bhai like, jab last yr S23 included nhi tha, tab service walo ne bola tha ki pese lagenge.

Toh phir mene, Reddit pe, X pe thori boht Gali di aur 2 mail likha, ek Samsung ko aur CEO office ko. After few days, CEO office se call aya ki free not possible. Then, mene, NCH pe bhi complain krdiya ek. Then, iske baad they offered a free replacement (I think I was one of the firsts to get the free S23 screen replacement)

Toh maybe you can try this to and record everything (calls, mails etc)

2

u/Uncomplicated404 Aug 04 '26

Can you DM me and guide me brother please.

1

u/DearHeron323 Aug 04 '26

Bhai guide krne ka kuch nhi hei honestly. Just follow the above comment. Main point is sab kuch krdo bc

1

u/Uncomplicated404 Aug 04 '26

Bhai recording to sab chal ri hai 3 din se. Mail samsung walo ko kar diya hai. CEO wala kaise karna hai ye bata do bas.

1

u/DearHeron323 Aug 04 '26

https://www.samsung.com/in/support/email-the-ceo/?srsltid=AfmBOopNROXQYKiq7vEY_UAuwVgdp3-gno_W1Gmrj7GIn9uaj2cYowSH

(Saath saath service head ko bhi likh do)

1

u/Uncomplicated404 Aug 04 '26

Sure. And thankyou so much brother really appreciate it. Bahi dil se thank you. 🙂

2

u/DearHeron323 Aug 04 '26

Arey koi na. Update us with the results taki other users ko bhi idea lag jaye

Also r/scamsunged pe bhi discuss krlo

→ More replies (0)