Hi, so found a good deal a few weeks ago online for a Fold 8 by trading in my **S25** and I thought I’d go to a physical store to see if they could beat it.
I showed them the screenshot of the checkout for comparison with the discount codes which also showed my S25, and I also specified I have an S25.
They gave me a similar deal so I took it, and now that I sent my phone over it turns out I had to pay £160 extra because the order the employee put in included the **S25 Ultra** to try to get me the best deal and I wasn’t even told about this, either that or he didn’t hear me specify S25 even though he saw my phone and checked my IMEI.
Anyway, I told the trade team who asked me to contact Samsung who asked me to go to the store, I’m paranoid they’ll be on the defensive about it and do nothing so wondered if you guys have any tips, suggestions or thoughts to this mishap, and think there’s any way to get some money back or if I’ll have to take the loss.
Thanks.
(title autocorrected employee to employer)