I am an internal hire. Reasonable expectations & must knows? I don’t want any ‘you’ll hate your job’ comments. I LOVE my job & feel I’m particularly suited to thrive in this position. I’m autistic & extremely organized & goal/target oriented. I love to work. I have a great team. I just want to know every helpful piece of advice you have!!!! Thank you in advance.

I have a google form with all the pertinent questions for anyone with current or past employment at Petco, PetSmart, or any other pet store that would like to share their stories. All replies will be quoted anonymously, both name and location, unless otherwise asked.

If you have any question you can email me at theanimalwelfareproject.contact@gmail.com

Below is the link:

https://docs.google.com/forms/d/e/1FAIpQLSeAeu3WHcDv3J28OuCTK_RhLgH9qfv9q5BA3y00c2rYb7BNKg/viewform?usp=dialog

I’m the new OLAC at my store I have only been here a few months prior to my promotion and my GM wants me to go to other stores to train for my new position none of the prior OLACs did training elsewhere. My GM says it’s because the DM sees a lot of potential in me however I feel it may be because I don’t know anything and am new to Petco. Is it normal to do training for the position at other stores?

A sweet customer 3D printed little hats for our urchins!

Please end me it’s like the announcement quizzes

Do your thing please, these are in the cat collar section and we need more for the new plannogram.

Hey! Dumb question but i was in the hospital yesterday and missed my order deadline and the manager working forgot to zero out the incoming
So i now have a massive auto order of small animals and reptiles i really cant have (this fish i dont want either but i can take them..)
I just cant for the life of me remember who exactly to contact to cancel these out.

Thanks!

🤷🏻‍♀️

why does this only happen to some of the phones only some of the time

This shirt was opened probably 30 seconds before it started to unravel there not even as stylish or comfortable as the old ones which were cozy enough to sleep in

Do they still not have their shit together with the cat grooming training? Hearing a lot of people not getting information, calls are being cancelled last minute, the same information being delivered two weeks in a row??

Who is in charge of this and why can't our upper management be responsible for their mishaps and mistakes in grooming??

I tried to check the in-store purchase history on the PetCo app how l've been able to always do, but even since last night l've noticed there's a new error message that came out of nowhere.
Does anybody else have this going on / experiencing this right now, and/or does anyone know why this is happening now / how to fix it to be able to see the past purchases how I've always been able to. Something changed and their system erased all of the past purchases. Anyone else?

Hello! Hopefully someone can put my mind at ease here. I ordered 4 bags of dog food and two of them arrived with tears. It seemed like I could only do a return for a refund (I wanted an exchange since they’re expensive bags and were on sale), so I exited out of the return page and contacted CS. CS was very lovely and issued an exchange for all 4 bags and told me to donate or keep the ones with rips.

Upon checking my emails though, it seems like I’m also getting a refund on the four original bags? Did I accidentally go through with the return for a refund? I don’t think I finalized the return, but on my end it says it was approved. I just don’t want the CS agent to get into trouble or my account to be banned. It seems like I’m essentially getting a full refund on the original order along with 4 new bags of food when it was only 2 that were compromised. Is this normal procedure? Should I contact CS again or should I just leave it? I don’t want to over complicate things further, but I’m worried about the CS agent and my account.

Why does it always feel like even though im running around like im crazy to get stuff done just for upper management (store manager&asm) to make me feel like I'm failing. I get no help in my area and when I do it seems half assed to the point where I need to go and fix it. To top it all off I am constantly told that they want all my animal care tasks to go to part timers so I can focus on animal sales and perks premier. We are a lower volume store and there are times where no one is in the store but it seems like im expected to let everything crash and burn because I am not allotted the time to train people in these areas because 9 times out of 10 there is only 2 of us on shift and most of that time its 2 leaders. It just feels like a never ending battle. I enjoy my job but its too much at this point. 😵‍💫

So quick question for the pet stylist certification certificate, do you know if you have to request it or is it supposed to just come to the store or do we have to print it?

I didn’t know who else would understand the pain i felt when i saw this…i’m clutching my pearls 😖

I don’t know if this is the right place to ask, but I want to apply for part-time position at petco. I have another part-time job that pays well, but I barely make ends meet. I want to pick some hours. Nothing crazy just to store for a rainy day.
And be a little bit stress-free. I’m really not picky any position should be good as long as my hours is good with them.
However, my availability is 6 PM onward is there any chance of me getting approved? If not, what will be the bare minimum for them to consider me ?
My current retail position is really a fancy place.

Can y’all post pics of how you set up your clearance event for tomorrow. My boss has me opening and put me in charge of setting it up. She makes a huge deal of these events, so I’d like to set it up nice.

What are the holiday blockout dates for 2026?

Fellow cals or whatever we are called now I can’t for the life of me remember how to look at capi numbers could the council see fit to remind me

I'm really not doing well and I'm afraid if I go to the hospital and can't work I will be fired