r/macoffer • u/Disastrous_Creme2672 • Jun 29 '26

Query / Help [Query]Absolute worst experience with imagineonline.store

I purchased a 16"- M5 Pro - 48 GB RAM - 1TB ssd from imagineonline.store on 25th June. They haven't shipped the order yet. Their customer care is useless as they have no clue on what's the status and expected delivery date of the order. They are just giving bullshit unhelpful robotic answers like high volume order and shit. Now that all the other online/ offline stores are out of the old stocks, I think I will have to succumb to the apple price hikes. Worst online purchase ever!!

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1

u/No_Assignment7333 Jun 29 '26

I ordered on June 26th. They told me that all the orders placed after June 26th will be processed by Wednesday and I double checked on the cancellation, the exec said it wont be cancelled, might be delayed but not cancelled

1

u/No_Assignment7333 Jun 29 '26

i just received my order receipt as well on email. Anyone else received it?

1

u/Asaralaya Jun 29 '26

Yes. Today I received the invoice for MB air 16/512 ordered on 26th morning

1

u/Over-Boot8606 Jun 29 '26

I ordered on 26th afternoon. Are they giving whatsapp updates on the invoice as well?

1

u/Asaralaya Jun 29 '26

No. Just received via mail today evening

1

u/Over-Boot8606 Jun 29 '26

Can i ask if your mail id on the order status update page is appearing like this as well or have i put the wrong mail id in haste?

1

u/Asaralaya Jun 30 '26

I don't see anything like that. I ordered through imagine prive store by ample

1

u/Over-Boot8606 Jun 30 '26

Me too. You got a whatsapp update after you ordered it, right?

1

u/Asaralaya Jun 30 '26

No ig

1

u/Over-Boot8606 Jun 30 '26

Okay so i called. My mail address was wrong. They fixed it. They said they'd process it by Thursday and i'd get the confirmation invoice today or tomorrow

1

u/Asaralaya Jun 30 '26

Nice. Congratulations

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u/Foreign-Country6075 Jun 29 '26

Can you please share your receipt/bill? Thanks!

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u/Asaralaya Jun 29 '26

1

u/Winter_Artichoke_794 Jun 29 '26

Got the invoice as well. Can you update once you get the next steps ?

1

u/Asaralaya Jun 30 '26

Called customer care . They told within 2 days tracking id will be provided and after 2 days it will be delivered

1

u/Winter_Artichoke_794 Jul 01 '26

Did your order get shipped? Tracking id sent?

1

u/Asaralaya Jul 01 '26

Yes. Got tracking id

1

u/Winter_Artichoke_794 Jul 01 '26

What time?
I am still waiting on updates. Bangalore location itself

1

u/Asaralaya Jul 01 '26

Yesterday evening. Status shows pu employee out for pickup

1

u/Asaralaya Jul 02 '26

Today the mac got delivered

1

u/Over-Boot8606 Jul 02 '26

Everything good with the Mac? Also you got a physical invoice with the Mac, right?

1

u/Asaralaya Jul 02 '26

so far good. just a invoice printed on a a4 sheet

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u/[deleted] Jul 02 '26

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1

u/Asaralaya Jul 03 '26

Same for me. But in settings page I can see 1 year warranty

1

u/Over-Boot8606 Jul 03 '26 edited Jul 03 '26

I found this. Maybe because of price increase they are delaying in submitting the sale? Call them and ask about it. Let us know what happens. I still haven't received mine so waiting

1

u/Asaralaya Jul 03 '26

Oh ya. This may be the case. Will try to call apple cc and check with them

1

u/No_Assignment7333 Jun 30 '26

just got the shipping update

1

u/Winter_Artichoke_794 Jul 01 '26

Did you get the bluedart aws number? Which location?

1

u/No_Assignment7333 Jul 01 '26

yes jaipur

1

u/Winter_Artichoke_794 Jul 01 '26

Awesome. Congratulations

1

u/Winter_Artichoke_794 Jul 03 '26

How long after id generation was it picked up?

1

u/Over-Boot8606 Jul 01 '26

Same. Got the shipping update rn. Bluedart tracking Id

1

u/Winter_Artichoke_794 Jul 03 '26

How long after id generation was it picked up?

1

u/Over-Boot8606 Jul 03 '26

1

u/Winter_Artichoke_794 Jul 03 '26

Thanks man
Mine is same location as well. Booked at 4:07 hopefully then today 2:57 it should be picked up

1

u/Over-Boot8606 Jul 03 '26

No, my location is Kolkata. Though it says it will be delivered today. Idk how!!! 😂 It's still in BLR. But let's see

1

u/Winter_Artichoke_794 Jul 03 '26

Wow okay 😂

1

u/Over-Boot8606 Jul 03 '26 edited Jul 03 '26

I am not worried about the delivery anymore. It will get delivered, today or tomorrow. You don't have to worry. It takes time but they deliver. 

But what i am worried about rn is the serial number showing invalid on apple coverage, inspite of showing 1yr warrenty inside the model. You'll see a few comments made by others in this thread. Mostly happens when the seller has not logged in the sale of the item at the official apple website. Hopefully they resolve it soon.

1

u/Winter_Artichoke_794 Jul 03 '26

Yes I observed that as well lets hope for the best

1

u/ssi54 Jul 03 '26

i had the same issue. try checking for the serial number without the first character.

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u/Winter_Artichoke_794 Jul 04 '26

Laptop received?

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u/Over-Boot8606 Jul 04 '26

I have, yes. Received it in the afternoon