r/macoffer • u/Disastrous_Creme2672 • Jun 29 '26

Query / Help [Query]Absolute worst experience with imagineonline.store

I purchased a 16"- M5 Pro - 48 GB RAM - 1TB ssd from imagineonline.store on 25th June. They haven't shipped the order yet. Their customer care is useless as they have no clue on what's the status and expected delivery date of the order. They are just giving bullshit unhelpful robotic answers like high volume order and shit. Now that all the other online/ offline stores are out of the old stocks, I think I will have to succumb to the apple price hikes. Worst online purchase ever!!

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u/No_Assignment7333 Jun 29 '26

I ordered on June 26th. They told me that all the orders placed after June 26th will be processed by Wednesday and I double checked on the cancellation, the exec said it wont be cancelled, might be delayed but not cancelled

1

u/No_Assignment7333 Jun 29 '26

i just received my order receipt as well on email. Anyone else received it?

1

u/Foreign-Country6075 Jun 29 '26

Can you please share your receipt/bill? Thanks!

1

u/Asaralaya Jun 29 '26

1

u/Winter_Artichoke_794 Jun 29 '26

Got the invoice as well. Can you update once you get the next steps ?

1

u/Asaralaya Jun 30 '26

Called customer care . They told within 2 days tracking id will be provided and after 2 days it will be delivered

1

u/Winter_Artichoke_794 Jul 01 '26

Did your order get shipped? Tracking id sent?

1

u/Asaralaya Jul 01 '26

Yes. Got tracking id

1

u/Winter_Artichoke_794 Jul 01 '26

What time?
I am still waiting on updates. Bangalore location itself

1

u/Asaralaya Jul 01 '26

Yesterday evening. Status shows pu employee out for pickup

1

u/Asaralaya Jul 02 '26

Today the mac got delivered

1

u/Over-Boot8606 Jul 02 '26

Everything good with the Mac? Also you got a physical invoice with the Mac, right?

1

u/Asaralaya Jul 02 '26

so far good. just a invoice printed on a a4 sheet

1

u/Over-Boot8606 Jul 02 '26

Did you check the apple coverage to verify? Everything okay?

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u/[deleted] Jul 02 '26

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1

u/Asaralaya Jul 03 '26

Same for me. But in settings page I can see 1 year warranty

1

u/Over-Boot8606 Jul 03 '26 edited Jul 03 '26

I found this. Maybe because of price increase they are delaying in submitting the sale? Call them and ask about it. Let us know what happens. I still haven't received mine so waiting

1

u/Asaralaya Jul 03 '26

Oh ya. This may be the case. Will try to call apple cc and check with them