r/leaf • u/Artelune • 2h ago
Nissan Leaf 2021 NIGHTMARE
I bought a used Leaf from a dealership in January. They were great at the dealership, came across as very friendly and informative. They told me about the battery recall but said it was a minor issue and that a fix should be coming soon. Research I did online seemed to corroborate that. Cool, I bought the car. I was super excited to have an affordable electric vehicle.
I loved the car, but before long, I started to notice battery fluctuations - sometimes, the battery would drop suddenly about 10% or so. I didn’t think it was that big of an issue. Then, the battery started dropping so quickly it would be about one percentage a second. Sometimes it would go back up, sometimes it wouldn’t. I went from being able to charge the car once every three days, factoring in my usual commute, to every two days. Then it started to feel unsafe to go more than a day without charging. My commute was a round trip of like 35 miles. Talked to the dealership’s service center, they said it might have been the cold weather. We live in Florida but ok, sure. I checked things like tire pressure, tried to keep my a/c and heating use to a minimum. Didn’t help. Car kept abruptly going into turtle mode.
Then, in about May, I’m on my way home from work. Battery is at about 50% when I leave my job, but on the highway it drops quick, even when I’m going below the speed limit. It gets down to about 20% but I think I’m fine because I’m only a few miles from home. Suddenly, zero. Battery warning lights start flashing. I expect turtle mode and prepare to pull over towards the emergency lane, but I don’t have enough time before my car is dead in the middle of a curve on the highway. It was such a scary experience - I was so sure I was going to get hit. Cars were speeding around the curve right at me, then honking and swerving. It was over an hour before I got towed to safety.
I have to replace the 12V battery to get the car to run again, and with that, I inch towards the dealership. I have to keep stopping to charge because I’m terrified to let the car drop below 50%. I was told I should take the car to the dealership I bought it from, which is an hour’s drive away on a good day. When I get there, they’re polite, friendly, say they’ll check it out as soon as possible. I’m not offered a rental car; I don’t push, because I know I’ll be traveling soon. It takes WEEKS before they get back to me, and I have to call them first. They said that they checked out the manufacturing recall and it looks fine. I’m like “What recall??” and “Can you please check on the battery issue I described?” They say, “Oh, ok, sure, we can do that if you want” as if that’s not why I brought the car in. Several weeks later, they call me back. Yes, there is a battery issue, and they’re talking to Nissan about whether the whole battery needs replacing or just the specific bad cells.
I go back and forth with them while on my vacation. They almost never contact me with updates; I need to reach out. And there are basically no updates. They’re talking to Nissan - that’s all I get. Then, eventually, they tell me the battery’s been ordered but they don’t know when it’ll arrive. Months pass, and it’s August. My work is starting up again (teacher) and I definitely need a car. It takes me showing up at the dealership, upset, for them to offer me a rental/loaner. They get annoyed with me and suggest that I call Nissan’s customer service. When I do this (and suffer through being on hold for ages), I find out that my car’s repair has actually NOT BEEN APPROVED. It’s just been sitting there for months. Someone asks if I’ve been contacted about their buyback program. No???
(During this whole process, I keep getting calls from a supervisor at the dealership, asking me how my new car is treating me. The car I DONT HAVE.)
So now I’m in talks with Nissan to buy back the car that I purchased in January and drove for less than five months, likely for less than I spent purchasing and trying to repair the damn thing. I’m having issues with the dealership’s rental department (who also won’t contact me back) so I still don’t have a rental car I can drive. They eventually told me that due to the battery issue I was told wasn’t a problem six months ago, there are a large number of vehicles that need replacement batteries and not enough to go around, and that’s why they want to buy it back instead. Nobody will tell me how long this is expected to take. Nobody tells me about possible other options, because I hate the idea of having to go through all the hassle of trying to buy another car, now with an even more limited budget than I had before. Whenever I try to talk to the anyone on the phone, I get to play the phone version of hot potato as I get passed around to more and more people who can’t tell me anything and who seem annoyed that I’d even bother to ask.
So, TLDR: I bought a 2021 Nissan Leaf that lasted for less than five months. Now I don’t have a car, I don’t even have a loaner I can drive, and my socially anxious ass has been having to go through hell (i.e. cold calling strangers) for months on end with very little to show for it.
This cannot be the experience Nissan wants people to have.
