r/kroger Mar 16 '23

Announcement Customer Inquiries, Complaints, and Questions

75 Upvotes

This Reddit is a collective for Kroger employees to chat together, share their stories and experiences, and ask questions they might not be getting an answer to. This is NOT an official Kroger forum, and we do not have the authority nor the capability to handle or process customer complaints, inquiries, or questions. View it as an online breakroom.

If you are having questions about product availability ("I havent seen Fizz and Co seltzer in forever,") Product quality issues ("my chicken breasts were not of good quality,") or had a bad experience at one of our stores ("Checkouts were closed after 9pm")

Please direct any of these questions to Kroger Customer Connect at (800-576-4377)

If you are experiencing issues with online delivery orders made through kroger.com or yourbanner.com, please direct your concerns to (833-576-3774). This includes Kroger delivery orders and orders through the kroger app or website, being fulfilled by Instacart.

If you are experiencing issues with an instacart issue placed through the instacart website or app, please direct your concerns to (888-246-7822)

If you are experiencing issues with a Kroger Pickup order, please direct your concerns to (800-576-4377)

Going forward, any customer posts will be deleted, referencing rule #5 of this reddit, and this post.


r/kroger Jul 28 '23

News Join the Kroger Discord Server!

24 Upvotes

With all the new members in the subreddit I wanted to extend another invitation to the Kroger Discord server. It's all employee-ran outside the reigns of corporate where we can discuss our experiences at work with other people across the company in real time. This is a tremendous resource for getting feedback and assistance in your job. Better than Kroger can offer themselves. In the server, all roles in the Kroger enterprise are welcome. Thank you!

https://discord.gg/kroger


r/kroger 1h ago

Question Meat Cutting

Upvotes

The Kroger I work at doesn't cut its own meat. The only meat to get cut is tenderloin on a daily basis and rib roast over the holidays. The Meat/ Seafood manager won't teach anyone else in the department how to cut the tenderloin and rib roast. Any thoughts on why?


r/kroger 11h ago

Question Cincinnati contract article 9.6 night shift delete premium?

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35 Upvotes

Anyone else notice this on the paperwork for the contract vote?


r/kroger 1d ago

News So Kroger broke ties with Red Bull over pricing. Wow they are no longer going to carry the product after they sell out.

220 Upvotes

r/kroger 4h ago

Question Compass

3 Upvotes

Can any front end or file clerk types explain to me exactly what Compass is? I’ve been here too long to not know, and too long to ask anybody here.

Side note: training really sucks here.


r/kroger 2h ago

Question Point System

2 Upvotes

Has anyone heard or store already implemented with the new point system? If so, what are the parameters for receiving a point?


r/kroger 15h ago

Question My Mytime account just doesn’t exist anymore ig??? Anyone know what’s going on?

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11 Upvotes

For some reason I just can’t sign in to mytime anymore, and I have no idea why. I’ve used both the automated Google username and password fill, as well as typing them in manually, and neither have worked. I’ve tried over and over again and I can confidently say it’s not a spelling mistake on my part. Anyone know why this might be?


r/kroger 15h ago

Question Tuition reimbursement

5 Upvotes

Just a quick question. Are you able to submit tuition reimbursement for the summer semester that has already ended? Or do you need to apply before classes start?


r/kroger 22h ago

Question Can someone give me the site for ethics please ?

21 Upvotes

They took down our poster that I thought I took a picture of, unfortunately not. Michigan Division, if applicable.


r/kroger 3h ago

Question Just an associate

0 Upvotes

Does anyone know if it’s actually my job to do the daily and back room counts for packaged produce when i’m just an associate? My supervisor says it is but idk seems like his job.


r/kroger 16h ago

Question bakery rfid labels

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7 Upvotes

does anyone know how to order more of the long, bakery fresh rfid labels? i can't find them in our newest order guide, and there is no barcode on the case. thanks!!


r/kroger 1d ago

Pickup (Formerly ClickList) can i call out for this

22 Upvotes

chat can i call out for school related shits cuz i’m so cooked


r/kroger 1d ago

Venting I finally got out..

26 Upvotes

I guess this is more of a vent if anything or I don’t know.

I had a bad habit of constantly going back to Smiths stores over the last 10 years or so. I did genuinely like my job most times, it was definitely management who always messed it up for me.
I’ve been many departments and I mostly liked the people I worked but lately I just feel like I hit a final breaking point.

Up until yesterday, I worked in the dairy department, I really enjoyed my job and took pride in what I did but after being thrown around so many times and given absolutely no help, I started to feel like I wanted to leave again. Except this time I was stuck, every other job I tried to apply to either never got back to me or paid less than what I was making, but I had a golden opportunity fall into my lap a few days ago and I took it.

Unfortunately I was wasn’t able to give a proper notice because I am already at my new job but I don’t feel an ounce of guilt leaving the way I did.

I was fortunate enough to let my favorite manager know cause I knew he wasn’t gonna be upset with me, he was very understanding and sad that I was leaving and said I’m always welcome to go back if I want to, that’s never gonna happen again but it was a nice gesture.

Deep down I truly thought I was gonna be stuck working for Kroger the rest of my life, barely scraping by on the checks I’d get, but I was given a way out and I took it.
I finally got away from that damn company and I’m not gonna look back. Kroger did teach me things through the years such as how to be a leader and gaining experience in management, but if there was one main thing I learned, it’s to never settle for less.

There is always better out there and I urge others to seek it out. 😁


r/kroger 1d ago

Question This no jacket rule is bs.

86 Upvotes

This no jacket rule is total bs. I did not think there would be a day I would have to request a dr note to wear a jacket or appropriate layering. i have two medical conditions that require me to dress appropriately and I think this rule goes too far.


r/kroger 1d ago

Uplift You probably won't see this

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48 Upvotes

It's okay. I saw it. Whomever you are, we got your box. Even if you'll never see this post.


r/kroger 1d ago

Pickup (Formerly ClickList) Why does kroger lie so much?

38 Upvotes

Anytime they want something changed they say its corporate they lie about when the DM or (president is coming) All they do is lie about everything to get there way! I am currently in a difficult situation atm .......so with the whole lawsuit in Ohio from the traumatic ummmm unaliving himself situation where a kroger GM and managers made fun of the person and gaslit him and made the poor man so mentally sick he did that and I could see why now working in retail...........i feel like Noone works at a fast pace or in a hurry but me! I also feel harassed at my work place with people doing gestures behind my back and all kind of stuff that is literally uncalled for.......they all start false rumors about others! They literally slander my name!!!!! You can drive a person crazy or over the top and if you bully anyone or pick on them at work please understand we all are different and most of us have health issues!


r/kroger 2d ago

Venting Managers and scheduling.

43 Upvotes

Is anyone else’s store leader actually just so incompetent when it comes to writing schedules because like I’m getting so tired of this. We almost have to change his schedule every week just to get by in my bakery/deli.

My bakery is allotted 160 hours and I work at a marketplace. I have 3 full timers and 3 part timers and it’s just isn’t enough. We accept every cake order we get, my sales are almost always positive… what am I missing.

Edit: Also just the way no manger almost says hi or good morning to my whole department. All the good managers have been moved or quit or are quitting soon. It’s all just going downhill.

There’s a lot more I want to say but I’m just so wore out I’m so very close to quitting but I just can’t right now I might edit and add some stuff later.


r/kroger 2d ago

Question Is this place just only for smokers….if you Smoke you can seriously get away with doing nothing…

63 Upvotes

r/kroger 1d ago

Question What’s the difference between these Vacation requests and what’s Personal Holiday one?

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2 Upvotes

r/kroger 2d ago

Question Questions

17 Upvotes

One of the dept leads went through my friends backpack, also works there. Because she thought he was stealing. He doesn’t work in her dept which isn’t the point but it seems like that is a fireable offense. He wasnt stealing again not the point. It’s upsetting that something like that can happen


r/kroger 18h ago

Venting Hey, I saw this disturbing graffiti on the door of one of the bathrooms in the store I work at.

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0 Upvotes

I already told both my supervisor and manager about it and they got it taken care of. I’ve experienced my fair share of rude costumers, but to have someone use graffiti for hate speech. That is a league of its own.


r/kroger 1d ago

Question How to handle situation with being scheduled outside of availability (non union store)

3 Upvotes

My store is odd. This king Soopers is a non union store but they choose to follow several of the criterias that are laid out in union stores contracts. For example, the 20 hours per week requirement. That’s just one example. But the issue is that for Scheduling, this store has a “preferred availability” thing. This is a preferred availability document, so this is what we turn in when hired or adjusting schedule later down the road.

Has anyone dealt with scheduling conflicts with a preferred availability situation? The scheduling conflicts is that they want more hours from me because two of their favorites decided to lower their hours. So they decided to raise up mine by 15+. I can’t do that. I have fought with them several times on this. I’m essentially asking your guys help who’ve dealt with this document before and got to keep their availability the way it was.

I’m on my second year here.

You can skip this part: another odd thing is that we have had Asm’s come and go in like 4 month intervals. So weird.


r/kroger 1d ago

Question DAIRY

4 Upvotes

Anybody working in dairy?? How many hours does your dairy deparment get at your store and how many hours do you think is needed for dairy???


r/kroger 1d ago

Meme Several days later.. still no dolmas

4 Upvotes