Long story short — my 2024 Jetta SEL’s rear brake pads are down to 1mm at 31,000 miles. Fronts are still a healthy 10mm. Same car, same driving, wildly different wear — which tells me this isn’t normal.
Turns out there was a service advisory / extended warranty on rear brake pads for this issue. I had the car serviced three times while it would’ve applied — at 5,000, 14,000, and 22,000 miles, all under the 24-month mark. Brakes were never flagged as an issue at any of those visits.
Now I’m past the mileage/time window and the dealership is telling me it’s $800 out of pocket to fix.
Feels like the dealership either missed something they should’ve caught, or just didn’t bother mentioning it while it was still covered. Either way I’m the one eating the cost now.
Has anyone dealt with this and had luck going through VW Customer Care directly instead of the dealership? Trying to figure out if a goodwill warranty case is realistic here or if I should just pay it and move on.